ECOA Awareness

An understanding of the Equal Credit Opportunity Act (ECOA) is fundamental for any dealership. This complimentary online course is intended to cover general principles and increase awareness of ECOA’s requirements, which apply to dealerships in their capacity as creditors. Well-meaning dealership employees who are ill-informed about the ECOA can put your dealership operations at risk. Help avoid any misunderstandings through this straightforward and easy-to-complete online tutorial. All learners receive a certificate of completion, demonstrating their commitment to compliance. This class is the perfect complement to your dealership’s yearly compliance program.

Access on demand

Fraud Awareness

The news is reporting more and more about fraud happening throughout various types of transactions. In this course, you will learn about some of the types of fraud Ally is seeing in the retail automotive space and ways dealerships can help protect themselves.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Legal Awareness Introduction Video

Learn a little more about what our Legal Awareness course has to offer.

Access on demand

Legal Awareness with ECOA Certification

Laws and regulations change faster than the technology in new cars. That’s why it’s so important for dealership personnel to stay current. Through Legal Awareness with ECOA Certification, Ally Academy offers an explanation of some of the laws affecting the industry and penalties for violation in a thought-provoking and easy-to-understand instructor-led class. Learners are alerted to the importance of assessing their own job-specific risks and will be able to immediately apply what they learned.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Advanced F&I Management

Our advanced course brings a dealership specific approach to F&I Management training. Brought right to your doorstep, our trainers evaluate your current variable ops processes and then train to address your specific needs. This includes a review of the F&I process and covers topics such as the psychology of selling, menu presentation skills, and advanced learning techniques for overcoming customer concerns.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

F&I Management 2-day

Our F&I Management training course can help take your F&I performance to the next level. This 2-day session is designed to provide high level training for those that need a better understanding or a refresher of the overall F&I Management process. You can expect to walk away from the course with a general or renewed understanding of F&I Management fundamentals.

F&I Management 3-day Virtual

We’ve taken our traditional instructor led F&I Management curriculum and reimagined it to deliver virtually. Over 3 days, learners will explore how to help make the customer transition from sales to F&I seamless, conduct a more effective customer interview, maximize each sales opportunity, plus so much more.

Understanding the Underwriters’ Side

Ever wonder how the finance source decides to approve or decline a deal? Take the opportunity to experience a deal from an Ally credit buyer’s perspective. Gain insights that can help you communicate and collaborate more effectively with Ally.

Financial Statement Analysis

We’ll perform an in-depth analysis of your service department financial statement and make recommendations based upon industry trends and best practices. A detailed breakdown of sales, gross profit, and expense accounts, as well as an evaluation for proper account mapping, unapplied labor, and pay plan structure will be provided.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Service Drive Consultation

Part 1 – Assess

Our Fixed Operations Consultants will perform an initial Service Drive Observation to identify your unique needs and work closely with your management team to develop a personalized plan of action. We’ll analyze a sampling of your customer pay repair orders to show deviations and identify opportunities to increase departmental efficiencies in areas such as:

• Income development
• Menu presentations
• Incomplete repair order write-ups
• Inaccurate booking or billing of labor and/or parts
• ROs with missing or incomplete vehicle inspection reports

Part 2 – Report: Performance Tracking and Goal Setting

A customized written service drive process utilizing industry standards and Ally best practices will be implemented, complete with baseline metrics for customer pay repair orders written, dollars per RO and CSI. Continuous evaluation and written progress reports will also be provided through scheduled dealer visits to gauge compliance with new processes and review of established metrics.

Part 3 – Engage: Process Training, Role-Play, Coaching and Feedback

Ongoing classroom style and live on-the-drive training will also be conducted in the following areas:

• Proper phone skills and appointment setting for shop loading
• Repair order write-up training covering everything from the initial meet and greet to vehicle walk-arounds and menu presentations
• Standardized customer communications process expectations
• And much more

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Service Management Training

We will help your management team take the service department to the next level. It begins with providing exceptional customer service. We will show you ways to optimize processes, develop personnel and analyze KPIs that will help you drive business and keep customers coming back. We will assist in building action plans to provide exceptional service, evaluate and measure performance, establish departmental goals and increase compliance. Learn how to empower your employees to be their best by using individual benchmarks and accountability. Create a foundation for customer service success by installing proven processes, reviewing pay plans and working on pricing strategies.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Warranty Consultation

Let our team of consultants analyze your warranty expense reports to help identify drivers in high-expense areas, as well as a large scope of repair orders, for possible missed revenue opportunities.

During the complete Warranty Consultation process, our experts will work one-on-one with your Service Manager, Warranty Administrator and Service Advisors to help them improve their knowledge and understanding in the following areas:

• Proper repair order write-up and customer concern documentation
• Repair order review, including manufacturer policy & procedure compliance and unrealized revenue
• Interpretation of factory policy and procedure guidelines
• Factory expense report analysis, required management documentation and best practices
• Compliance requirements to property document repair orders for factory repairs
• Warranty performance report analysis which identifies trends and/or high-frequency expenses
• Warranty claim payment receivables schedule review

After a warranty consultation, we’ll keep your staff on its toes with a follow-up review. We’ll analyze your factory warranty expense report to help you identify expense drivers and evaluate repair orders to pinpoint ongoing challenges and areas for improvement. A detailed report will be prepared to help reduce the number of potential debits and increase compliance with factory warranty policies and procedures.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Warranty Reimbursement Review

We’ll conduct a Warranty Reimbursement Review (WRR) to help identify customer pay repair orders with “warranty-like repairs” to submit for a warranty rate adjustment. If a reimbursement rate is considered, we will help prepare the required documentation for the dealer submission to the manufacturer.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

5 Dysfunctions of a Team

Teamwork doesn’t require great intelligence insights or masterful tactics. More than anything else, it comes down to courage and persistence. This workshop is very practical, moves quickly and yields specific, immediate results that can help improve your team’s performance. Patrick Lencioni, founder and author of The 5 Dysfunctions of a Team, outlines a powerful model and actionable steps that can be used to help overcome hurdles and build cohesive, effective teams.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Building Diverse & Inclusive Teams

Diversity and Inclusion is a business strategy. Knowing and understanding the marketplace as a diverse and multicultural customer base is ever critical to business success. This session will help to build additional knowledge and use tools to lead, manage and work with and in diverse teams, create an inclusive workplace, and serve all customers to enhance relationships, engagement, productivity, commitment, quality and profitability.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Cash Management

Cash management has always been a key component of running a dealership. We will walk through how the cash flow within a dealership affects the cash needed for a healthy dealership and which calculations can be used to help identify areas of opportunity.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Dealer Expertise Assessment

When it comes to running your dealership effectively, how do you rate yourself? This exciting competency-based training can help assess where you stand by putting you through a rigorous “day in the life” of a dealer simulation to evaluate you on the Business/Management, Interpersonal, Leadership and Personal Attribute skills you’ll need to run your store.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Emotional Intelligence™ – TalentSmart

What everyone needs to know. Emotional intelligence (EQ) is the other kind of smart. When emotional intelligence first appeared to the masses in 1995, it served as the missing link in a peculiar finding: People with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into the assumption many people always had, that IQ was the sole source of success. Decades of research now point to EQ as the critical factor that sets star performers apart from the rest of the pack. Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities and make personal decisions that achieve positive results. Emotional intelligence is made up of four core skills that pair up under two primary competencies: personal competence and social competence. Learn tips for maximizing your EQ with this course.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Expense Management

As margin compression creates challenges for dealers, it’s more important than ever to be able to understand every expense for each department. Even more important is the ability to dive deeper than the operating report to reveal exactly what your expenses are comprised of, and where you might be able to trim some fat. Our Expense Management training will teach dealers to regularly review and examine expenses to help identify where they might be spending too much, or maybe too little in certain areas. Learners will be able to implement a plan to constantly monitor and track expenses to help facilitate effective, responsible spending for the long run.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Forecasting Effectively

Empower yourself with the tools to plan ahead. By forecasting effectively, you can monitor your company’s progress, reveal trends and pinpoint if things go off course, all of which can help you stay on track and achieve your goals.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Hiring Team Players

Employee turnover rates in dealerships have become a staggering challenge for the industry. By using the right techniques, employers can grab the attention of job seekers and attract top talent through job postings, interview techniques, training and onboarding. We’ll help to train you on how to successfully hire employees that fit within your culture, which can help reduce turnover rates and shrink losses.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Management by Strengths

Company culture is an important part of any successful business. With four varying natural temperament traits, 75% of the people you interact with have communication and decision-making needs that are different from yours! Learn to harness the power of individual strengths to optimize customer interaction and dealership teamwork.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Managing Across Generations

Learn to identify and define the different generations that exist in today’s dealership environment. We’ll teach you some of the most effective approaches to developing them, recognizing their specific needs and motivating them.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Managing Fixed Operations

This immersive training simulation will put learners in charge of a struggling dealership as part of the new fixed operations management team, reporting to the group’s executive management team. Participants will compete in a virtual dealership group environment and make three consecutive months of leadership, process and financial decisions to drive improvement of multiple service & parts metrics and overall dealership health. Learners will also take a deep dive into a dealership operating report to dissect and understand the meaning behind fixed operations performance metrics and demonstrate what it takes to drive those metrics in the right directions.

Managing Retail Operations (MRO)

We take four months in the life of a dealership and show you ways to maximize its sales and profits. This realistic simulation is an application-based training program built on real-world experience. Locate problems, identify possible solutions, develop opportunities for improvement and maximize the interdependent relationship between all departments. The class provides a chance to immerse yourself in a dealership operating report to help identify and analyze dealership needs and market opportunities.

Operating Report Analysis

A profitable dealership is like a well-oiled engine. Join us to gain an understanding of the operating report and identify potential actions that can help keep your dealership running at top performance.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Used Vehicle Management

Used Vehicle Management is becoming more important to a dealer’s overall health than ever before. This in-depth training session is helpful for leaders who want to increase the focus on their pre-owned operations. Participants will dive into the moving parts of a successful used vehicle operation to learn what it takes to help maximize potential in this area of your business. Managers will work together to analyze current processes in the pre-owned department, including purchasing, appraisals, pricing, merchandising and sales processes to help identify what’s working and where opportunities lie. Then we’ll analyze, measure and understand the meaning behind the metrics to benchmark a used car department and track departmental health and performance over time.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Retail Automotive Consulting

This essential new service utilizes a truly consultative approach to provide an in-depth analysis of your dealership’s financial statement to help identify areas of good performance and highlight areas for improvement. A detailed report and customized plan of action will be provided, specifically designed to help impact profitability, overall efficiency and customer satisfaction.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Situational Leadership®

Situational Leadership® II (SLII) is recognized as both a business language and a framework for employee development that transcends cultural, linguistic and geographical boundaries. It teaches leaders to diagnose the needs of an individual or a team, and then uses the appropriate leadership style to respond to those needs.

Leveraging the award-winning learning design from The SLII Experience, Situational Leadership® II has become the world’s most taught leadership training model. It uses game-changing techniques that immerse learners in SLII quickly, deeply and effectively.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Statement of Dealer Transactions User Guide

Learn how to take advantage of the broad range of information contained in this monthly Report which display dealer credit balances and activity and consists of two parts: the Summary Statement and the Detail Statement.

Access on demand

Conducting Effective Sales Meetings

Discover how to keep people’s attention and how to really drive an effective and efficient sales meeting! We’ll focus on industry best practices and learn from each other as well, so bring your best ideas and be ready to share.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Eye on SmartLease® Webinar

You already know that leasing leads to loyal, repeat customers who refer their friends and family. So, let’s get you up to speed on the Ally SmartLease. You’ll receive an email invitation to this webinar that will show you everything you need to know to get your customers on the road. Upon course completion, you will:

• Be able to demonstrate resources and offer options to your customers
• Calculate lease payments accurately
• Understand and be able to describe lease agreement terms

Introduction to Vehicle Sales and Leasing Strategies

Having a strong sales process can have a major impact across the dealership in profits, customer service ratings, social media posts and employee retention.

We’ll help put your new Sales Associates on a path to long-term success by assisting them in mastering a solid sales style and approach. From the outset, participants will learn how to build their own book of business through long-term customer relationships – helping to generate repeat customers and referrals.

Additionally, this course is designed to teach your new Sales Associates the benefits of leasing not only for their customer but for them and the dealership. Sales Associates will also learn how to confidently present a lease and alleviate customer concerns while maintaining strong customer satisfaction.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Leasing Essentials

Leasing is an important part of your overall portfolio. That’s why you should consider our Leasing Essentials class. It’s customized to the specific needs of your store, your market and the experience level of your staff. Participants are taught how to present leasing with confidence, optimizing the deal while maintaining customer satisfaction. Our Leasing Essentials class will teach you how to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC).

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

NetQuote and Residual Value Lease Guide (RVLG)

This course describes how to use Ally DASH to access the Residual Value Lease Guide to quickly obtain the current and accurate Residual Value for a vehicle. It also includes instructions on how to access NetQuote, set preferences and complete an accurate SmartLease payment quote including a SmartLease worksheet, as well as information about the reports available in NetQuote.

Access on demand

Selling Vehicle Essentials

Long-term success starts with mastering a solid sales style and approach. To create a five-star customer experience, we’ll hone in on sales skills – from the first meet-and-greet handshake all the way through write-up, closing and follow-up. We’ll introduce a 5-step method that integrates customer-focused selling techniques into your existing sales process and can help enhance the overall customer experience. This class is designed to help turn every sale into a long-term relationship that generates repeat customers and referrals.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

SmartLease

Ally's SmartLease Program can be an attractive option to many customers. By offering the potential advantages of a shorter term and lower payments, leasing appeals to a variety of customers. In this SmartLease module, you will learn about the features and benefits of SmartLease and the differences between retail and lease payments. Lease contract structures will also be explained.

Access on demand

SmartLease Contracting Job Aid

This job aid provides a detailed example of how to complete a SmartLease Contract. The job aid reviews how to complete a SmartLease Contract as well as where to locate additional resources to help you.

Access on demand

SmartLease Negative Depreciation Troubleshooting Guide

This troubleshooting Guide provides a detail example on how to calculate negative depreciation on an Ally SmartLease.

Access on demand