Training Course Catalog

Select categories of interest

About Ally
Relationship Management Center
Retail
SmartAuction
Lease
Management
Business Vehicle Finance
Accounting
RV
Internet Marketing

If you're interested in taking one or more of these classes, or register to access the Performance Development Center.

About Ally

Welcome to Ally

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Introduces Ally and its 90-year history in a brief three-minute video
  • Discusses Ally’s dedication to you.

Ally Business Overview

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Covers a brief company history including our current business structure for dealers who are new to Ally
  • Includes an overview of Ally’s products and services, and the dealer (allydealer.com) and consumer (allyauto.com) sites available to you and your customers

Ally Servicing

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Provides an overview of Ally’s wholly owned subsidiary, Ally Servicing.
  • Discusses how Ally Servicing’s associates work with dealers to help you succeed
  • Includes valuable information about the services offered to dealers and your customers

Introduction to the Ally Performance Development Center (PDC)

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Learn how easy it is to navigate the Ally learning management system, or PDC
  • Explains how to access informative, brief tutorials on Ally’s products and services

Retail

Ally Balloon Advantage

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Explains Ally Balloon Advantage, an Ally product that enables customers to have reduced monthly payments throughout their contract term and a larger balloon payment at the end. Discover the many great features of this product and how to effectively present it to your customers.
  • Shows how the flexibility of Ally Balloon Advantage can help you meet customer needs and close sales
  • Reviews contracting instructions, including how to complete the appropriate disclosure documentation
  • This product is not available in Nevada, District of Columbia, North Carolina, Pennsylvania, New Hampshire and Maryland

Ally Buyer’s Choice℠ (ABC)

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Goes over Ally Buyer’s Choice, an exclusive product unlike any other, that offers customers the best of leasing and retail financing. Learn how to leverage the strengths of ABC and gain an edge over your competition.
  • Discusses how Ally Buyer’s Choice is designed to help enhance retention and create near-term leads for your Customer Service Center (CSC) and your Business Development Center (BDC)
  • Not available in Nevada

Retail Process Overview

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Includes specific information about the customer application and contracting processes
  • Provides step-by-step instructions on how to conduct business using various Ally systems and websites
  • Discusses specific processes, including how to correctly submit a customer’s credit application, how to assign the contract and the proper method to disclose all fees.
  • Covers both new and used retail financing

Vehicle Selling Skills

LOCATION: Varies | SCHEDULE: Varies

FORMAT: Instructor-led

DESCRIPTION:

  • Explains the importance of identifying opportunities to grow your personal product knowledge
  • Highlights ways to address various communication and personality styles
  • Defines the customer buying cycle and the best ways to engage shoppers in each stage
  • Leverages a consultative approach to distinguish customer needs
  • Shows you how to perform a professional vehicle walk-around
  • Details the connection between customer needs and vehicle features
  • Helps you develop a consistent follow-up plan

Lease

SmartLease®

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Learn about the potential benefits of leasing
  • Covers capitalized costs calculation, mileage charges, insurance requirements, residuals, dealer-installed options, aftermarket products and lease termination
  • Provides a detailed example of how to complete a SmartLease agreement as well as where to locate additional resources for help
  • Teaches you techniques designed to help you enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC)

SmartLease® Training/Consulting

LOCATION: Varies | SCHEDULE: Varies | FORMAT: Instructor-led

DESCRIPTION:

  • Learn about the potential benefits of leasing
  • Teaches managers to coach and evaluate results
  • Enhances salesperson confidence in offering leasing to all of your customers

SmartLease® Contracting

LOCATION: Varies | SCHEDULE: Varies | FORMAT: Instructor-led

DESCRIPTION:

  • Learn program specifics for Ally SmartLease products, processes and contracting
  • Explore the available tools dealership employees can use to easily complete and submit SmartLease agreements
  • Use NetQuote and the Residual Value Lease Guide (RVLG) to avoid and address held offering occurrences

Netquote and Residual Value Lease Guide (RVLG)

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Provides instructions on how to access the NetQuote, quoting system preferences and complete an accurate SmartLease® payment quote
  • Includes a SmartLease worksheet as well as information about the reports available in NetQuote
  • Learn how to use the Ally Dealer Portal to access the Residual Value Lease Guide (RVLG) to quickly obtain a current, accurate residual value for a vehicle

SmartLease® Early Termination Vehicle Return Options

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Discusses the early termination return options
  • Learn how to get a quote, and how to access and use the vehicle return calculator
  • Explore how to determine the best course of action for the dealership and the customer

SmartLease® In-Dealership Training

LOCATION: Varies | SCHEDULE: Varies | FORMAT: Instructor-led

DESCRIPTION:

  • Provides customized training to help sales staff of all experience levels take advantage of vehicle leasing opportunities within their respective markets
  • Teaches leasing strategies designed to help sales staff confidently maximize deals without compromising customer service
  • Explains how to use tools designed to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC)

Business Vehicle Finance

Commercial Service Business Vehicle Certification

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Provides an in-depth look at how you could grow your commercial business using Ally’s vast array of products, tools and services
  • Improves product knowledge by providing suggested business questions to help your commercial team enhance their sales presentations to maximize sales to commercial business customers
  • Offers a full certification or one can select a few modules to meet their specific need

Accounting

SmartCash®

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Covers details about Ally’s internet-based cash management program, which facilitates the processing of transactions between your dealership and Ally
  • Provides information about how to access and navigate within SmartCash and how to enter various transaction types
  • Shows participants how to use SmartCash to generate detailed reports on daily transactions, bank reconciliation, wholesale changes and required follow-ups

Statement of Dealer Finance Income (SDFI) User Guide

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Learn how to take advantage of the information contained in the SDFI monthly report which displays dealer credit balances and activity
  • Covers both parts of the SDFI report: the summary statement and the detail statement

Relationship Management Center

Relationship Management Center (RMC)

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Includes an overview of the RMC, a site that combines co-branded and customized direct mail and email campaigns with Ally’s exclusive customer data
  • Provides a step-by-step guide on how to create and execute strategic customized dealership campaigns utilizing an Ally co-branded or customized campaign
  • Shows how to upload your own lead list and how to access lead lists from Ally

SmartAuction

SmartAuction®

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Explore your opportunities to become SmartAuction user and buy and sell wholesale inventory using SmartAuction
  • Reviews how to access and navigate the SmartAuction website, set-up your dealership profile, and interpret the SmartSeller rating
  • Learn how easy it is to post vehicles on SmartAuction’s website complete with inspection report and pictures
  • Learn how to use the Vehicle Detail screens to buy vehicles, how to send vehicle details and pictures to your customer, and how the bidding process works
  • Learn process and timing of how to make an offer, how to access available Reports, the Arbitration Process, and SmartAuction’s Virtual Showroom that helps you find and buy the vehicles your customers want

Management

Finance and Insurance (F&I) Management

LOCATION: Varies | SCHEDULE: Varies | FORMAT: Instructor-led

DESCRIPTION:

  • Delivers comprehensive training in F&I management
  • Provides an opportunity for desk managers, F&I directors and F&I managers to learn tools designed to help them develop and coordinate their processes
  • Trains managers how to motivate the sales team to support and present F&I products and how to help improve customer loyalty and satisfaction
  • Teaches participants how to deliver sales presentations more effectively by tailoring products to customer needs
  • Offers your sales and finance teams the skills they need to help maximize profits by unlocking the power of effective interview questions, including role-playing for overcoming customer concerns
  • Provides a Legal Awareness section that connects the dots between laws and compliance regulations that impact your sales and F&I processes

Managing Retail Operations (MRO)

LOCATION: Varies | SCHEDULE: Varies | FORMAT: Instructor-led

DESCRIPTION:

  • Through in-depth simulation, learn to work as a team to get every department in your dealership operating cohesively
  • Uses the Dealer Operating Report to give participants practice identifying and analyzing dealership needs and market opportunities in a real-world-based simulation
  • Attendees evaluate and select corrective actions and implement those corrective actions to achieve the desired improvements

Portfolio Management

LOCATION: Varies | SCHEDULE: Varies | FORMAT: Instructor-led

DESCRIPTION:

  • Assists dealers and their management teams with developing and committing to an effective portfolio strategy
  • Explains strategies to design a competent call planning and execution process
  • Illustrates the impact of desking deals
  • Offers guidance on customer retention tools and techniques

RV

RV-ECOA

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Explains the importance of following general ECOA requirements
  • Helps increase awareness of each dealership's responsibilities as creditors
  • Highlights how ECOA requirements apply to all aspects of a credit transaction
  • Details why all team members - including those who are uninvolved in the credit decision-making process - must follow ECOA requirements

RV-Express

LOCATION: Online | SCHEDULE: On-demand, 24/7

FORMAT: Self-guided

DESCRIPTION:

  • Provides details about the new RV Express dealer approval program
  • Details how you can integrate this simple, time-saving program in your day-to-day dealership activities
  • Explains the RV Express Checklist leveraging new and used RV examples
  • Helps you determine if and when a deal qualifies for the program

Internet Marketing

Social Media

LOCATION: Varies | SCHEDULE: Varies

FORMAT: Instructor-led

DESCRIPTION:

  • Explains the importance of developing a social media strategy to connect with current and prospective customers
  • Helps you assess your current social media engagement
  • Identifies tools you can leverage to measure social media success
  • Shows why it is vital to manage and protect your social media reputation

Questions about our training programs?

We're here to help.

1-877-734-4622

  • Monday – Friday 8am – 7pm, ET
  • Saturday – Closed
  • Sunday – Closed