Help Center

Ask a question

Top Auto Finance FAQs

  • How do I make a vehicle payment online?

    The easiest way to pay online is through Ally Auto Online Services. To make a payment once you log in:

    1. Select Make a Payment from the My Vehicles page.
    2. Select the desired account and enter the date and amount.
    3. Verify and authorize your payment.

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly. Auto Pay and one-time payments are also available using Ally Auto Mobile Pay.

    Online debit card payment
    You also have the option to make a one-time online debit card payment through a third-party service provider for a fee.

  • Can I make extra payments on my vehicle account?

    Yes. To make an extra payment:

    1. Log in to Ally Auto Online Services.
    2. Select Make a Payment from the My Vehicles page.
    3. Select the desired account, payment type, date and amount.
    4. Verify and authorize your payment.

    You can also make extra payments using Ally Auto Mobile Pay.

    Making extra payments will not change your scheduled Auto Pay payments. They will continue as usual on the same day each month.

    Online debit card payment
    To make an extra online debit card payment for a fee, you'll need to visit the third-party service provider

  • When are late charges assessed?

    Please refer to the payment schedule in your contract to see when late charges will be assessed. If you need to request a copy of your contract, call Ally Auto at 1-888-925-ALLY (2559) or log in to your Ally Auto Online Services account to contact us through the Message Center.

  • How do I change my payment due date?

    Please Contact Us to change your due date.

  • Can I request a payoff for my financed vehicle online?

    Yes. To request a payoff online:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select a vehicle account
    • Select Request Quote
    • View and/or print payoff