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Payments FAQs

  • What vehicle payment options are available?

    We offer several options, including online, mail or phone.

    Online
    Auto Pay (automatic withdrawal): Set up automatic recurring payments.

    One-time: Schedule one-time payments online or use Ally Auto Mobile Pay.

    Mail
    Send a scheduled payment to:

    Payment Processing Center

    P.O. Box 9001951

    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
    Ally Financial

    P. O. Box 380901

    Bloomington, MN 55438

    Online debit card payment
    Make a one-time online debit card payment through a third-party service provider for a fee.

    Phone
    Call 1-888-925-2559 to pay over the phone. A convenience fee will apply.

  • How do I make a vehicle payment online?

    The easiest way to pay online is through Ally Auto Online Services. To make a payment once you log in:

    1. Select Make a Payment from the My Vehicles page.
    2. Select the desired account and enter the date and amount.
    3. Verify and authorize your payment.

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly. Auto Pay and one-time payments are also available using Ally Auto Mobile Pay.

    Online debit card payment
    You also have the option to make a one-time online debit card payment through a third-party service provider for a fee.

  • How do I change my payment due date?

    Please Contact Us to change your due date.

  • Can I skip or extend my auto payment?

    To learn more about extension options, and whether you may qualify, please contact an Ally Customer Care Associate at 1-888-925-Ally (2559), Monday – Friday, 7 am – 7 pm and Saturday, 9 am – 4 pm local time.

  • What happens if my payment is returned for non-sufficient funds?

    If your financial institution returns your Auto Pay or one-time payment, we will present the payment to your bank again. If your bank does not honor the payment after the second submission, that payment will be reversed from your account.

    We'll send you a communication, either by U.S. mail or email, to let you know the payment was returned. Once you have sufficient funds in your payment account, you'll need to resubmit the payment online or via the payment methods listed below.

    Send a scheduled payment to:
    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
    Ally Financial
    
 P.O. Box 380901 

    Bloomington, MN 55438

    Phone: You can choose to make another payment by phone. A third party service fee may apply.

    Direct Pay: You can choose to mail a payment, make a payment by phone, or reestablish Direct Pay to make the past-due payment.