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Popmoney® FAQs

  • How does Popmoney® work?

    All you need to get started is an Ally checking, savings or money market account. Once you're enrolled in Online Banking, you already have access to Popmoney.

    • Log in at ally.com and go to Transfer Funds > Other People. Schedule one-time or recurring payments to friends and family who have a U.S. bank account, or check on any pending Popmoney payments someone else might be sending you.
    • Use an email address or mobile phone number, or bank account information to send and receive money.
      • Email address or mobile phone: If you're sending money, enter the recipient's email address or mobile phone number. If you're receiving money, you'll receive an email or text telling you someone has sent you a payment. If this is your first time receiving a payment using Popmoney, you'll be directed to popmoney.com/ally to get instructions on how to deposit the money.
      • If the sender used your mobile number and you haven't deposited the money in 3 days, you'll get a reminder by text. Standard message and data rates may apply.

      • Bank account information (through your routing and account number): The money will be directly deposited into the recipient's bank account. The sender may notify the recipient personally by email but isn't required to do so.
  • How is Popmoney® different from other payments services like PayPal®?

    Unlike other payments services, Popmoney is offered by banks. No need for a separate account.

    Just log in to your online bank account to:

    • Send money securely from your Ally checking, savings or money market account
    • Receive money securely into your Ally checking, savings or money market account
    • Track all payment activity
  • How will I know if someone has sent me money using Popmoney®?

    You will receive a payment notification by text or email.

    • Email address: You will receive an email with instructions on how to collect the payment. If this is your first time using Popmoney, you will be directed to popmoney.com/ally.

    • Mobile phone: You will receive a text message on the sender's behalf with instructions on how to collect the payment. If you don't act within 3 days, you will receive a text message reminding you of the payment. Standard message and data rates may apply.

    • Bank account information (through your routing and account number): The money will be directly deposited into your bank account. The sender may notify you by sending you an email but isn't required to do so.

  • Is Popmoney® secure?

    Yes, Popmoney is secure. We are serious about protecting your personal information.

    Be confident that all your transactions are protected by our Online Banking Guarantee.

  • How long does a Popmoney® deposit take?

    For recipients who don't bank with Ally:

    • Recipients with automatic deposit enabled within Popmoney Preferences will see the payment in their bank account in 3 business days.
    • Recipients without automatic deposit cannot receive a payment until they provide us with their bank account information. Once they provide it, the payment will be deposited into their bank account within 3 business days.

    For recipients who bank with Ally:

    • Recipients with automatic deposit enabled within Popmoney Preferences will see the payment in their Ally Bank account in 1 business day.
    • Recipients who have not set up automatic deposit cannot receive a payment until they select the Ally Bank account they would like the payment deposited to. Once they provide it, the payment will be deposited within 1 business day.
  • How much does Popmoney® cost?

    We don't charge for this service — it's one of the benefits of banking with Ally.

  • What are the differences between sending money by Popmoney® using an email or mobile phone number, and sending money using bank account information?

    When you use an email address or mobile phone to send money through Popmoney:

    • Recipients do not need to give you their bank account information
    • Recipients must choose the account where the funds will go

    When you use bank account information to send money through Popmoney:

    • Funds are directly deposited into recipients' accounts
    • Recipients do not have to take any action to complete transactions; however, recipients must share their bank account information with you
  • What is Popmoney®?

    Popmoney is an online person to person payment service that lets you use an email address, mobile phone number, or bank account information to securely send and receive money.

  • Which accounts can I use to send money through Popmoney®?

    You can use your Ally checking, savings or money market accounts. Popmoney transactions will count toward your monthly transaction limits. To learn more about your transaction limits, please read the Deposit Agreement.

  • What are the different ways to send money using Popmoney®?

    You can send money using an email address, mobile phone, or bank routing and account numbers.

  • How do I sign up for Popmoney®?

    Signing up for Popmoney is easy.

    1. Log in to your online bank account at ally.com
    2. Go to Transfer Funds > Other People > Get Started
    3. Verify your phone number by entering the one-time code we text or call you with
    4. You're done!

    Popmoney is available to Ally Online Banking customers who have at least one active checking, savings or money market account.

  • What if the person I'm sending money to doesn't use a supported cell phone carrier?

    If the person you're sending a payment to uses a different cell phone carrier than we support, you still have options.

    • Use the "Call Me" feature instead of text message.

      When the person you're sending money to chooses the "Call Me" feature, they'll get a call from Popmoney's automated system with their validation code. Then they can set up their phone to collect their Popmoney® payment.

    •  Re-send your payment using a different method.
    1. Direct Deposit - Choose "bank account" as the send method, you just need the recipient's account information and routing number. The person you're paying won't need to do anything else - the payment will arrive in their account in 3 business days.

    2. Email Payment - Choose "email" as the send method, all you need is the recipient's email address.

  • Can I send money outside the U.S. using Popmoney®?

    No. You can only send money to people who have U.S. bank accounts. You can't send money internationally.

  • What do I need to get started with Popmoney®?

    All you need to get started is an Ally Bank checking, savings or money market account. Once you've enrolled in Online Banking, you may use Popmoney.

    To enroll in Online Banking, open an account online or call us at 1-877-247-ALLY (2559).

  • Someone sent me a Popmoney® payment but I never got a text message. What happened?

    Popmoney SMS messages can only be sent to people who use the following cell phone carriers:

    • Verizon
    • AT&T
    • T-Mobile
    • Sprint
    • Nextel
    • Virgin Mobile USA
    • Acg Ntelos
    • Cincinnati Bell
    • Alltel
    • US Cellular
  • How can I use Popmoney®?

    There are a lot of good ways to use Popmoney. Use Popmoney to:

    • Send money to children at college
    • Pay your babysitter, lawn care provider or cleaning service
    • Pay rent
    • Pay club or association dues
  • Can I cancel or edit a future-dated payment?

    Yes, you can cancel or edit a future-dated payment anytime before the Send Date.

    From the Popmoney® page:

    1. Select the Activity tab,
    2. Select Scheduled Payments link in the top left corner.
    3. Select the arrow next to the payment you wish to cancel or edit.
  • Can I edit or cancel a recurring payment plan?

    Yes, you can cancel or edit the next payment or the entire recurring payment plan at anytime before the Send Date.

    From the Popmoney® page:

    1. Select the Activity tab,
    2. Select Scheduled Payments link in the top left corner.
    3. Select the arrow next to the payment you wish to cancel or edit.
    4. Select This payment is part of a recurring payment plan. The payment plan details appear.
    5. Select cancel plan or edit plan.