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Popmoney® FAQs

  • What is Popmoney®?

    Popmoney is a personal payment service that allows you to send or receive money to anyone in the U.S. with just an email address or mobile number.

  • How does Popmoney® work?

    How to send money. All you need is the recipient’s email address, mobile phone number or bank account information. Your recipient will receive an email or text with instructions on how to deposit the money into their bank account.

    How to receive money. You’ll get an email or text letting you know someone sent you money along with instructions on how to deposit it into your bank account.

  • Is Popmoney® secure?

    Yes. We work hard to keep your personal information safe and secure. Visit our Security Center to learn more about how we protect you when you bank with us online or on your mobile device.

  • Is there a fee to use Popmoney®?

    No. We don’t charge for any of our Popmoney services.

  • Which accounts can I use to send money through Popmoney®?

    You can use your Ally Bank Interest Checking, Online Savings or Money Market Accounts. Keep in mind, Popmoney transactions will count toward your monthly savings or money market account transaction limits.

  • How do I sign up for Popmoney®?

    You'll need to register your email address or mobile phone number in online or mobile banking.

    Log in to your account, then:

    • Go to the Main Menu  and select Pay People
    • Provide us with the email address or mobile number you want to use
    • Enter the verification code we send to your email or mobile phone

    Keep in mind, an email address or mobile number can only be registered to one user. If you use more than one of each, make sure they’re all added and verified so you don’t miss a payment.

  • How long do Popmoney® transfers take?

    If the recipient has an Ally Bank account:

    • With automatic deposit enabled, they’ll see the money in their Ally Bank account in 1 business day
    • Without automatic deposit enabled, they’ll need to select the Ally Bank account they’d like the money deposited into, then we’ll deposit the money within 1 business day

    If the recipient doesn’t use Ally Bank:

    • With automatic deposit enabled, they’ll see the money in their bank account within 3 business days
    • Without automatic deposit enabled, they’ll need to provide Popmoney with their bank account information, then we’ll deposit the money within 3 business days
  • How is Popmoney® different from other payment services like PayPal® and Venmo?

    Unlike other payment services, Popmoney is offered by banks. No need for a separate account.

  • What's the difference between Ally Bank Bill Pay and Popmoney®?

    While you can use both Bill Pay and Popmoney to send money in online banking; there are a few key differences.

    Popmoney® Bill Pay
    Receiving money Money will be deposited directly into your recipient’s account within 1-3 business days after they accept the payment. Your recipient will get a paper check in the mail within 3-5 business days.
    Sending money You only need to provide your recipient’s email address, mobile number or bank account information (routing and account number). You need to provide the physical address of your recipient.
    Payment account You can use your Interest Checking, Online Savings or Money Market Account. You can only use your Interest Checking Account.
  • Can my Popmoney® recipients see my bank account information?

    No. Your bank account information will always remain confidential. They’ll only see your first name, last name, the message you wrote for the payment and your email address or mobile phone number – depending on how you sent your payment.

  • What is a Popmoney® Automatic Deposit?

    To make using Popmoney even easier, Automatic Deposit allows you to directly place incoming payments into the account of your choice. We’ll still notify you of incoming payments with an email or text, and you can set up or edit this setting any time in Preferences.

  • Do Popmoney® payments expire?

    Yes. If the recipient doesn’t deposit the payment into their account within 10 days of the send date, we return the money to the sender.

  • What if my Popmoney® recipient doesn't use a supported mobile phone carrier?

    They won’t receive a payment notification. If you already sent the payment, you’ll need to cancel it. You can always resend it using their email address or bank account information.

    Popmoney can be used with these mobile carriers:

    Acg Ntelos
    Alltel
    AT&T
    Boost
    Cincinnati Bell
    Nextel
    Sprint
    T-Mobile
    US Cellular
    Verizon
    Virgin Mobile USA

  • Can I send money outside the U.S. using Popmoney®?

    No. At this time you can only send money to people with U.S. bank accounts.

  • Can I stop a Popmoney® payment?

    Yes, as long as the payment hasn’t been deposited into the recipient's bank account.

    To stop or cancel your payment, log in to online banking:

    • Go to the Main Menu  and select Pay People
    • Choose Activity
    • Locate your transaction and options under Scheduled Payments

    You can also edit or cancel a recurring payment or your entire recurring plan any time before the Send Date.

  • How do I set up a recurring payment plan with Popmoney®?

    Log in to online banking:

    • Go to the Main Menu , then Pay People
    • Choose Send Money and enter the payment details
    • Select Make This a Recurring Payment to provide frequency and duration

    Keep in mind, recurring payments scheduled on a weekend or holiday will be sent the prior business day.

  • Should I inform my recipients that I’m sending them money through Popmoney®?

    Yes. It's a good idea to let your recipient know the first time you use Popmoney so they know what to expect.

  • Are there limits for Popmoney® payments?

    Yes. You can find transaction limits next to the Amount field in Send Money.

  • Why don’t I see the Popmoney® payment I’m expecting?

    If a payment you’re expecting isn’t in Overview or Activity, then it may have been sent to a different email address or mobile number. Check with your sender or go to Preferences to update your contact information.

  • How do I change my primary email address for Popmoney®?

    Log in to online banking:

    • Go to the Main Menu 
    • Select Pay People
    • Choose Preferences and designate a different primary email address or add another one

    Keep in mind, the email address you provide in Preferences will be used for Popmoney only. If you want to edit personal information for your Ally Bank accounts, go to your profile.

  • Why do I need to verify my mobile number or email address to use Popmoney®?

    This is for your security and to ensure you receive Popmoney payments and other notifications.

  • Why don’t I see the bank account I use for Popmoney®?

    There may be a problem or security concern with your account. If this happens, we’ll send you an email to let you know. You can also call us any time at 1-877-247-2559. We’re here 24/7.

  • Why is there a hold on my Popmoney® payment?

    For your protection, your payment may be placed on hold or suspended because:

    • You haven’t provided the additional verification needed to send a payment
    • You sent money to a recipient whose email address, mobile number or bank account is suspended or on hold

    If you have questions or need to remove a hold, give us a call at 1-877-247-2559. We’re here 24/7.

  • Can I request money?

    No. We currently don’t offer that option, but you can still receive pay requests from other people who use Popmoney at another bank.

  • What if I sent a Popmoney® payment to the wrong email address or mobile number?

    You should cancel the payment and resend it using the correct email address or mobile number. If you can’t cancel it online, then give us a call at 1-877-247-2559. We’re here 24/7.

  • What should I do if I’m having trouble accessing Popmoney®?

    If you received a message that some of your information is the same as another Popmoney user, give us a call at 1-877-247-2559 so we can help. We’re here 24/7.