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Ally CashBack Credit Card FAQs
For the past three years, Ally Bank and TD Bank, N.A. have worked together to offer the Ally CashBack Credit Card program. As of June 17, 2019, the relationship has ended. The good news is that you can continue to use your card as usual, earning cash back with the same great features and services you enjoy now.
Please note: for those of you who access your credit card account through your Ally login, this will be changing soon. Going forward, you should manage your account and make payments at https://www.ally.ccservicing.com
As always, communication about your card will come directly from TD, the issuer. Everything you need to know is captured in the FAQs below but if we’ve missed something, please call 1-888-916-2559.
If you spend $500 or more in eligible purchases within the first 90 days of opening your account, you'll earn the $100 bonus, as long as your account is open and in good standing.
If you choose to redeem into an eligible Ally Bank account, your cash back rewards will post within 7-10 business days. If you choose to redeem as a statement credit, your cash back rewards will post within two billing cycles.
You can access and redeem rewards earned by following the instructions on www.ally.com/ccservicing and once on Credit Card servicing, select the Rewards Summary section to view and redeem your cash back rewards.
There are several ways you can make credit card payments:
The fastest way to make your credit card payment is to follow the instructions at www.ally.com/ccservicing. Log into your credit card account and select the Make Payment. You can make same day payments or set up automatic payments. Payments not received by 5:00 pm ET or on a day that is not a business day will be credited to your account as of the next business day
Call 1-888-916-2559 at anytime
Mail your payment with your remit coupon or account number to:
Credit Card Servicing
P.O. Box 16027
Lewiston, ME 04243-9513
Customers with an Ally Checking account can use Ally Bank Bill Pay. When entering your payment, you will have the option to choose your Deliver By date.
To make a same day credit card payment, access your credit card account by following the instructions at www.ally.com/ccservicing. After logging into your credit card account, you can select Make Payment to schedule a same day payment. You can also call 1-888-916-2559 anytime for assistance. Payments not received by 5:00 pm ET or on a day that is not a business day will be credited to your account as of the next business day. Please note, payments from your Ally Bank Bill Pay feature will not process the same day.
You can access your rewards by following the instructions on www.ally.com/ccservicing, logging into your credit card account and selecting Redeem Rewards.