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Top Bank FAQs

  • What is Ally Bank's routing number?

    Our routing number is 124003116.

  • Will I receive a tax form for my Ally Bank account(s)?

    Tax form type You'll receive a tax form if: Your form will be:
    1099-INT
    • You're the primary account holder on the account
    • The total interest paid on all of your accounts during the previous year was at least $10. This includes accounts you may have closed.
    • You made an early withdrawal from your CD before the maturity date
    • Mailed by January 31 and should be available within 2 weeks
    • Available online by January 31
    • Available online for up to 18 months
    • Tax forms for Trusts are only available by mail at this time
    1099-R
    • You received a distribution of at least $10 from your IRA during the previous year
    • Mailed by January 31 and should be available within 2 weeks
    • Available online by January 31
    • Available online for up to 18 months
    1099-MISC
    • You received more than $600 in ATM fee reimbursements during the previous year
    • Mailed by January 31 and should be available within 2 weeks
    • 1099-MISC forms are only available by mail at this time
    5498
    • You receive a 5498 tax form for your IRA every year to reflect contributions to your IRA accounts, the fair market value of the IRA and required minimum distribution information
    • Mailed by May 31 and should be available within 2 weeks
    • Available online by May 31
    • Available online for up to 18 months
  • Can I deposit cash?

    Sorry, but we don't accept cash deposits.

Top Auto Finance FAQs

  • How do I make a vehicle account payment online?

    If you have already enrolled, log in to Ally Auto Online Services to make a one-time payment.

    1. From the My Vehicles page, select Make a Payment
    2. Select the desired account, date and amount
    3. Verify and authorize your payment

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly, or make a one-time payment using Ally Auto Mobile Pay.

  • Can I make extra payments while on Auto Pay?

    Yes, to make extra payments:

    1. Log in to Ally Auto Online Services
    2. From the My Vehicles page, select Make a Payment
    3. Select the desired account, date and amount
    4. Verify and authorize your payment.

    You can also use Ally Auto Mobile Pay and follow the instructions to complete your payment.

  • When are late charges assessed?

    Please refer to the payment schedule in your contract to see when late charges will be assessed. If you need to request a copy of your contract, contact Ally Auto at 1-888-925-ALLY (2559).

Top Ally Financial FAQs

  • What is Ally's corporate mailing address?

    Ally Financial
    200 Renaissance Center
    P.O. Box 200
    Detroit, Michigan 48265-2000

  • How do I apply for a job with Ally?

    1. Visit the Ally Careers page
    2. Click Explore Jobs
    3. Search for open positions by entering keywords that describe a job, title or skills required. You can filter by job category, position level, requisition number and location.
    4. Select Apply Now on the Job Details page of the position you’re interested in

    If you’re a new user: review the Online Personal Privacy Policy on the Login page and create an account to apply for jobs.

    Note: Depending on the position, you may need to complete an assessment and provide required information in order to be considered for the job.

  • What is the relationship between Ally Financial, Ally Bank and GMAC, Inc.?

    GMAC, Inc. has been renamed Ally Financial. The Ally brand was first introduced in May 2009 when GMAC Bank, Ally Financial’s wholly owned subsidiary, was renamed as Ally Bank, member FDIC. The brand has resonated very well with customers, so we have leveraged the Ally brand for the broader organization.

Top Commercial Finance FAQs

  • What does Ally Commercial Finance do?

    Ally Commercial Finance provides financing to meet the unique needs of equity sponsors and middle-market companies in North America. The business specializes in providing senior secured, asset-based and cash flow loans for midsize companies.

  • Does Ally Financial offer financing for consumers?

    Yes. Ally's lines of business also include direct banking, retail and wholesale auto financing and insurance products. Find out more at www.ally.com.

  • What is the amount of a typical loan provided by Ally Commercial Finance?

    Typically Ally Commercial Finance is involved in transactions between $25 million and $250 million plus.

Top Privacy & Security FAQs

  • Where can I change my privacy settings?

    Online

    Manage your privacy settings by visiting the Manage My Privacy Preferences page. You can also access this page by selecting privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the upper right hand side.

    You will need to enter your name and account number so we can verify it’s you. You can control your information sharing and marketing preferences from this page.

    By phone

    Use our automated phone system to manage your privacy preferences.

    Ally Bank and Ally Auto customers

    • Residents in all states except CA and VT: 1-800-204-2197
    • California residents: 1-800-274-7656
    • Vermont residents: 1-800-274-7681

    Mortgage customers

    • Residents in all states except CA and VT: 1-800-401-4622
    • California residents: 1-800-449-4622
    • Vermont residents: 1-877-792-4622

    You will need to enter your account or loan number which can be found on your Ally account statement.

  • How do I unsubscribe from marketing communications?

    Online

    Unsubscribe from email, mail, and telephone marketing communications by visiting the Manage My Privacy Preferences page. You can also access this page by selecting privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the upper right hand side.

    You will need to enter your name and account number so we can verify it's you.

    By phone

    Unsubscribe from email, mail, and telephone marketing communications by calling:

    Ally Bank: 1-877-247-ALLY (2559)

    Ally Auto: 1-888-925-ALLY (2559)

    Mortgage: 1-800-766-4622

  • Does Ally share my personal information with other companies?

    As permitted by law, Ally may share your information for everyday business reasons. To learn more about this view the Ally Financial Privacy Notice.

    You can choose to have Ally limit the sharing of your personal information by visiting the Manage My Privacy Preferences page. You can also access this page by selecting privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the upper right hand side.

    You will need to enter your name and account number so we can verify it's you.