Help Center

Login Help

  • I'm having trouble logging in. What should I do?

    Try re-entering your user ID and password. Make sure your Caps Lock button is not on, and make sure you’re entering proper upper- and lower-case letters and numbers. Passwords are case sensitive.

    If you’re still having problems, please select Forgot password? or call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am – 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 5 pm ET
     
  • It’s been a while since I logged in to the Ally Auto Dealer Services website and I'm having trouble logging in. What should I do?

    For security purposes, User IDs are deactivated after 60 days of inactivity. To reactivate your user ID, complete the User ID Request form. You can access and complete the form here.

    The form can also be located after logging in to the portal, in the Forms & Resources section, under User ID Management.

  • What should I do if I forgot my password?

    If you forget your password, please select Forgot password? or call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am - 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 5 pm ET
     
  • What if I exceed the maximum number of login attempts?

    Your online access will be locked. If this happens, call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am - 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 5 pm ET
     
  • What are online challenge questions and why do I need them?

    Challenge questions help us verify your identity when you reset your password. If you forget your password and choose to reset it online, we will ask you your challenge questions. If you answer 2 challenge questions correctly, you will be able to reset your password.

    For your protection, if you do not get the answers to your challenge questions correct, your online access will be locked and you will be asked to call the Ally Auto Dealer Help Desk for assistance.

  • Why don’t I have to use my Personal Identification Number (PIN) any longer?

    You no longer need to remember a personal identification number (PIN) in order to retrieve a forgotten password. If you forget your password, call the Ally Auto Dealer Help Desk. We’ll ask your secret question for verification then assist you with your password.

  • What is a Help Desk secret question and why do I need it?

    Your secret question helps us verify your identity when you call the Ally Auto Dealer Help Desk for assistance. We will ask you your secret question for verification when you call.

  • Why do I need to have 2 challenge questions and a Help Desk Secret Question?

    These questions are used for your security. If you forget your password and need to reset it online, we will ask you to answer your 2 challenge questions. The third question, called a Help Desk Secret Question, helps us verify your identity when you call the Ally Auto Dealer Help Desk for assistance.