Help Center

Login Help

  • I'm having trouble logging in. What should I do?

    Try re-entering your user ID and password. Make sure your Caps Lock button is not on, and make sure you’re entering proper upper- and lower-case letters and numbers. Passwords are case sensitive.

    If you’re still having problems, please select Forgot password? or call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am – 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 5 pm ET
     
  • It’s been a while since I logged in to the Ally Auto Dealer Services website and I'm having trouble logging in. What should I do?

    For security purposes, User IDs are deactivated after 60 days of inactivity. To reactivate your user ID, complete the User ID Request form. You can access and complete the form here.

    The form can also be located after logging in to the portal, in the Forms & Resources section, under User ID Management.

  • What should I do if I forgot my password?

    If you forget your password, please select Forgot password? or call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am - 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 5 pm ET
     
  • What if I exceed the maximum number of login attempts?

    Your online access will be locked. If this happens, call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am - 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 5 pm ET
     
  • What are online challenge questions and why do I need them?

    Challenge questions help us verify your identity when you reset your password. If you forget your password and choose to reset it online, we will ask you your challenge questions. If you answer 2 challenge questions correctly, you will be able to reset your password.

    For your protection, if you do not get the answers to your challenge questions correct, your online access will be locked and you will be asked to call the Ally Auto Dealer Help Desk for assistance.

  • Why don’t I have to use my Personal Identification Number (PIN) any longer?

    You no longer need to remember a personal identification number (PIN) in order to retrieve a forgotten password. If you forget your password, call the Ally Auto Dealer Help Desk. We’ll ask your secret question for verification then assist you with your password.

  • What is a Help Desk secret question and why do I need it?

    Your secret question helps us verify your identity when you call the Ally Auto Dealer Help Desk for assistance. We will ask you your secret question for verification when you call.

  • Why do I need to have 2 challenge questions and a Help Desk Secret Question?

    These questions are used for your security. If you forget your password and need to reset it online, we will ask you to answer your 2 challenge questions. The third question, called a Help Desk Secret Question, helps us verify your identity when you call the Ally Auto Dealer Help Desk for assistance.

Related FAQs

User ID   View All

  • I do not currently have a user ID for the Ally Auto Dealer Services website. How do I gain access?

    If your dealership is a current Ally customer, please follow these steps to obtain a user ID:

    Step 1
    Select Not registered? on the Ally Auto home page, then input your PDN.

    Note: a Primary Dealer Number (PDN) is a unique identifying number assigned to a dealership by Ally. If you do not know the number, check with your dealership’s office manager.

    Step 2
    Enter your information to create your user ID and password, select the applications for which you would like access, then press submit.

    Step 3
    After review, you will receive a confirmation email within one business day. At that point, log in with the user ID and password you created during registration. Note: if you are requesting SmartAuction access, additional steps may be required.

  • Where do I find the User ID Request form?

    You can simply access the form now.

    Or, you can:

    • Log in to the portal
    • Go to User ID Management under Forms & Resources
  • When do I need to complete a User ID Request form?

    The User ID Request Form must be completed for all User ID requests, including:

    • Removing an existing user’s application access
    • User ID reactivations (when ID has not been used for 60 days or more)
    • User ID deactivations (for employees no longer working at the dealership or those whose access is to be terminated)

    You can access the form now.

    Or, you can:

    • Log in to the portal
    • Go to User ID Management under Forms & Resources
  • What information will I need to provide in order to complete a user ID request?

    The required information includes:

    1. Dealership name
    2. Primary dealer number (PDN) - an assigned, five-digit number
    3. User’s first and last names
    4. User’s email address
    5. User’s business phone number
    6. User’s role
    You will be asked to setup security questions and answers, such as “What is your mother’s maiden name?” You will also be asked to select any applications (such as SmartCash or IntelliRater) for which you would like to request access.
  • What is the primary dealer number (PDN)?

    A PDN is a unique identifying number that is assigned to a dealership entity by Ally. Check with the dealership's office manager if you do not know the number.