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Account Administration FAQs

  • What is Ally Bank's routing number?

    Our routing number is 124003116.

  • How can I find my bank account number?

    Once you log in to online banking:

    1. Choose the account that you'd like to access.
    2. Next to Account Number, select Show to unmask all the digits of your account number.
    3. Select Hide to mask all but the last four digits of your account number.
  • How do I view or search my account transactions?

    You can search for transactions once you log in to online banking:

    1. Choose the account with transactions that you'd like to search.
    2. Scroll down to the Transactions History section of your account detail page.
    3. Select the transaction search  located at the far right side of the page.
    4. You can search transactions using keywords, within a set number of days or by custom dates.
    5. Select Search to view transactions.
  • Where can I find out how much interest I earned on my account?

    Once you log in to online banking:

    1. Choose the account you wish to access.
    2. View your account Interest YTD displayed in the account details.
    3. Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.
  • How can I keep in touch with Ally?

    We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.

  • Where can I find Ally Bank branch locations?

    Ally is an online bank, and you can find us at www.allybank.com. We don't have physical bank branches, and we don't have the expenses that come with operating them. It's one way we are able to keep our rates competitive.

    With Ally Bank, you can bank online, with Mobile Banking, or by phone 24/7. We have people waiting by the phones to help you. Call them anytime at 1-877-247-ALLY (2559).

    Plus, if you use any ATM in the U.S., we'll automatically reimburse ATM fees charged by other banks at the end of your monthly statement period. To find a nearby ATM, use the Ally ATM & Cash Locator.

  • Will I receive a tax form for my Ally Bank account(s)?

    Tax form type You'll receive a tax form if: Your form will be:
    1099-INT
    • You're the primary account holder on the account
    • The total interest paid on all of your accounts during the previous year was at least $10. This includes accounts you may have closed.
    • You made an early withdrawal from your CD before the maturity date
    • Mailed by January 31 and should be available within 2 weeks
    • Available online by January 31
    • Available online for up to 18 months
    • Tax forms for Trusts are only available by mail at this time
    1099-R
    • You received a distribution of at least $10 from your IRA during the previous year
    • Mailed by January 31 and should be available within 2 weeks
    • Available online by January 31
    • Available online for up to 18 months
    1099-MISC
    • You received more than $600 in ATM fee reimbursements during the previous year
    • Mailed by January 31 and should be available within 2 weeks
    • 1099-MISC forms are only available by mail at this time
    5498
    • You receive a 5498 tax form for your IRA every year to reflect contributions to your IRA accounts, the fair market value of the IRA and required minimum distribution information
    • Mailed by May 31 and should be available within 2 weeks
    • Available online by May 31
    • Available online for up to 18 months
  • When will I receive my 1099-INT tax forms?

    We'll mail our forms on or before January 31. Forms should arrive at the primary account holder's mailing address by February 14. You'll receive a 1099-INT if the total interest paid on all of your accounts during the prior year was at least $10.

    Forms are also available online for 18 months. Tax forms for accounts held in the name of a Trust aren’t available online at this time.

    Once you log in to online banking:

    1. Go to the Profile and Communications Menu  at the top right of the page.
    2. Select Statements & Tax Forms.
    3. View your available forms.

    Please call us 24/7 at 1-877-247-ALLY (2559) if you have questions or don't receive a 1099-INT form by February 14.

  • When will I receive my 1099-R tax form for my IRA account?

    We'll mail our forms on or before January 31. Forms should arrive at the primary IRA account holder’s mailing address by February 14. You'll receive a 1099-R if you received a distribution of at least $10 from your IRA during the previous year.

    Forms are also available online for 18 months. Tax forms for accounts held in the name of a Trust aren’t available online at this time.

    Once you log in to online banking:

    1. Go to the Profile and Communications Menu  at the top right of the page.
    2. Select Statements & Tax Forms.
    3. View or download your available forms.

    Please call us 24/7 at 1-877-247-ALLY (2559) if you have questions or don't receive a 1099-R form by February 14.

  • How do I order deposit slips or envelopes?

    Once you log in to online banking:

    1. Go to the Main Menu  at the top right of the page.
    2. Select Account Services > Deposit Slips & Envelopes.
    3. Select the items you want and submit your order.
    4. Your items will be mailed within 10 business days.
  • How do I change my online banking password?

    Once you log in to online banking:

    1. Go to the Profile and Communications Menu  at the top right of the page.
    2. Select Profile.
    3. Select Password from the navigation on the left.
    4. Create a new password.

    Need help? Feel free to call us 24/7 at 1-877-247-ALLY (2559).

  • How do I change my beneficiaries or add a new one?

    Once you log in to online banking:

    1. Go to the Main Menu  at the top right of the page.
    2. Select Account Services > Beneficiaries.
    3. Edit, remove or add a beneficiary.
  • How can I change or add to my IRA beneficiaries?

    You can change or add beneficiaries any time by logging on to online banking, calling us at 1-877-247-ALLY (2559), or completing and mailing the Change of Beneficiary form.

    If you are married and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.

  • How many beneficiaries can I have on my IRA?

    You can have up to 6 total beneficiaries (primary and contingent) for each IRA.

  • How do I change the address on my bank account?

    If you have a non-US address, you’ll have to call us to make changes.

    Once you log in to online banking:

    1. Go to the Profile and Communications Menu  at the top right of the page.
    2. Select Profile.
    3. Enter all required information.
    4. Save your changes.

    By Phone: Call us 24/7 at 1-877-247-ALLY (2559), and we'll be happy to process the change for you.

    By Mail: Mail your address update to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • How do I know you have my correct information?

    Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-Ally (2559). We're here to help.

  • How do I dispute a transaction on my statement?

    You can call us to discuss your account 24/7 at 877-247-Ally (2559).

    You can also send us a letter. Be sure to include your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

    You can also find more information on your account agreement and billing statement for details concerning billing disputes.

  • What if I think there's been an error on my statement?

    While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-Ally (2559). We'll update any incorrect information promptly.

  • Can I download my online banking account activity?

    Yes. Once you log in to online banking:

    1. Choose the account you wish to download activity for.
    2. Scroll down to the Transactions History section of your account detail page.
    3. Select the download icon  located at the far right side of the page.
    4. Download and save your account activity into a convenient spreadsheet in a Comma Separated Value (CSV) file or a Quicken (QFX) file.
  • What do I do if I forget my Automated Telephone Banking PIN?

    Simply log in to your account to reset your PIN. You can also call us at 877-247-Ally (2559), and we will reset your PIN right away.

  • What is the difference between a primary and contingent beneficiary?

    Your primary beneficiaries are the people who will receive the funds in your account at your death. Contingent beneficiaries will receive these funds if all primary beneficiaries are deceased.

  • How do I enable cookies?

    Find your browser type below and follow the steps.

    Internet Explorer (version 9 and above):

    1. Go to the Tools menu.
    2. Select Internet Options.
    3. Select the Privacy tab.
    4. Choose the Default button or manually slide the bar down to Medium.
    5. Select OK.

    Mozilla Firefox:

    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Privacy tab.
    4. Select the Accept cookies from sites checkbox.
    5. Select OK.

    Chrome:

    1. Select menu icon in upper right corner of the page.
    2. Select Settings.
    3. Select Show advanced settings to expand the list.
    4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

    Safari (version 6.1 and above):

    1. Go to the Safari menu.
    2. Select Preferences.
    3. Select Security.
    4. Select Always in the Accept Cookies section.
    5. Select OK.
  • How do I enable JavaScript?

    For the best experience on our site, you may need to enable JavaScript in your browser. Please use the instructions for your browser.

    Internet Explorer (version 9 and above):

    1. Go to the Tools menu.
    2. Select Internet Options.
    3. Select the Security tab for the internet zone.
    4. Select Custom Level.
    5. Scroll down to the Scripting section.
    6. Select the Enable checkbox for Active Scripting.

    Mozilla Firefox:

    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Content tab.
    4. Select the Enable Javascript checkbox.
    5. Select OK.

    Chrome:

    1. Select menu icon in upper right corner of the page.
    2. Select Settings.
    3. Select Show advanced settings to expand the list.
    4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

    Safari (version 6.1 and above):

    1. Go to the Safari menu.
    2. Select Preferences.
    3. Select Security.
    4. Select Enable Javascript.
  • How do I close my account?

    You can always call us at 877-247-Ally (2559) to close your account. Or, send a written request to:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

  • Can I view information for my closed Ally account(s)?

    You can access your account information online for 60 days. If you've closed all your Ally accounts, you can request paper statements and tax forms by calling us at 1-877-247-ALLY (2559). We're available 24/7.

  • Does Ally Bank issue certified checks, money orders or cashier’s checks?

    We don’t currently issue certified checks or money orders, but we can issue cashier’s checks.

    Call us at 1-877-247-Ally (2559) to request a cashier’s check – at no charge.

  • Does Ally Bank offer mortgages?

    No. Ally Bank doesn’t offer or originate mortgage products at this time.

  • Does Ally Bank offer business banking accounts?

    No. We don’t currently offer business banking products.

  • Does Ally Bank offer credit cards?

    No. We don’t currently offer credit cards, but we do offer debit cards for each Interest Checking Account or Money Market Account you have with Ally.