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Email us
We'll gladly respond within 24 hours
Just enter your banking question and we'll be back in touch soon. If you're a customer and have questions that may include account sensitive information, please log in and send a message through your customer secure Ally Email.
We're sorry, but email is not available for auto finance customers at this time — please call us with your question.
Call us
For Bank Customers
1-877-247-ALLY (2559) to speak with a Customer Care Associate 24/7
Use our automated system to check your account balance, get today's rates, and transfer funds
If your check card has been lost or stolen, please call us immediately
If you are hearing impaired, you can contact us by way of TDD machine at 1-877-320-2559
To report fraud on any of your Ally accounts, call our hotline 24/7 at 1-800-971-6037.
When traveling outside the U.S., please call 1-757-247-2559
For Auto Finance Customers
1-888-925-ALLY (2559) for Ally Auto Finance Customer Service
1-888-895-7578 for American Suzuki Financial Services
1-888-925-2559 for National Auto Finance Company and Nuvell Credit Company
Customer Care Associates are available:
| Monday-Friday | 7:00 AM | - 7:00 PM |
|---|---|---|
| Saturday | 9:00 AM | - 4:00 PM |
| Sunday | CLOSED | |
| Hours displayed are your local time. | ||
For All Customers
To report fraud on your Ally accounts 24/7: 1-800-971-6037
Mail us
Bank
Mail account deposit slips and endorsed checks to:
Do not send cash.
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
Mail general banking correspondence to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
For Auto Finance Customers
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P. O. Box 380901
Bloomington, MN 55438
