Our Online Security Guarantee
At Ally we want you to feel safe and secure when banking with us.
We take safeguarding your personal and financial information seriously. If you see unauthorized transactions on your account and you report them within 60 days, we guarantee you won't be liable for those transactions.
We feel strongly about our online security guarantee because we value your trust. To protect you, only those employees, agents and contractors who need your information to do their jobs have access to what you provide us. We also give you information that can help you keep your personal information safe. See How to protect yourself online.
Here's how we commit to our security guarantee:
- We use anti-virus protection to help us detect and prevent viruses.
- Our firewalls help block unauthorized access by individuals or networks.
- This site's Secure Socket Layer (SSL) encryption creates a secure connection with your browser when you login or fill out an application to prevent your information from being intercepted.
- Cookies that we set recognize your computer when you login to your account. If we don't find your cookie, we'll ask you for additional information to make sure it's really you.
- We don't and will not share your usernames and passwords with anyone — and we strongly recommend you don't share them either.
- We automatically log you out of your secure session after a period of inactivity so that your online accounts are not seen or used by others.
- We monitor activities on our site in accordance with our Online Privacy Policy and take appropriate action on behavior that seems risky.