Help Center

SmartAuction® FAQs

  • What is SmartAuction?

    SmartAuction is an industry-leading Internet auction of wholesale vehicles for eligible dealers of all brands.

    Over 4.5 million vehicles have been sold on SmartAuction since 2000. SmartAuction gives dealers an exclusive "first look" at a virtual inventory of nearly all makes and models in a wide range of wholesale prices.

    SmartAuction offers eligible dealers the ability to:

    • Purchase in both closed and open sales
    • Search by used vehicle type, year, make, model and more
    • Make offers or ask questions on eligible vehicles
    • Find vehicles that qualify for the Ally Dealer Rewards Program
  • How do I sign up for SmartAuction?

    Find out how to apply for access by calling the SmartAuction Help Desk at 1-877-273-5572, Mon – Fri, 8 am – 7 pm ET.

  • How do I get help for SmartAuction?

    You can contact us online or call the SmartAuction Help Desk at 1-877-273-5572, Mon – Fri, 8 am – 7 pm ET for assistance with any questions or with a forgotten user ID or password.