Help Center

User ID FAQs

  • I do not currently have a user ID for the Ally Auto Dealer Services website. How do I gain access?

    If your dealership is a current Ally customer, please follow these steps to obtain a user ID:

    Step 1
    Select Not registered? on the Ally Auto home page, then input your PDN.

    Note: a Primary Dealer Number (PDN) is a unique identifying number assigned to a dealership by Ally. If you do not know the number, check with your dealership’s office manager.

    Step 2
    Enter your information to create your user ID and password, select the applications for which you would like access, then press submit.

    Step 3
    After review, you will receive a confirmation email within one business day. At that point, log in with the user ID and password you created during registration. Note: if you are requesting SmartAuction access, additional steps may be required.

  • Where do I find the User ID Request form?

    You can simply access the form now.

    Or, you can:

    • Log in to the portal
    • Go to User ID Management under Forms & Resources
  • When do I need to complete a User ID Request form?

    The User ID Request Form must be completed for all User ID requests, including:

    • Removing an existing user’s application access
    • User ID reactivations (when ID has not been used for 60 days or more)
    • User ID deactivations (for employees no longer working at the dealership or those whose access is to be terminated)

    You can access the form now.

    Or, you can:

    • Log in to the portal
    • Go to User ID Management under Forms & Resources
  • What information will I need to provide in order to complete a user ID request?

    The required information includes:

    1. Dealership name
    2. Primary dealer number (PDN) - an assigned, five-digit number
    3. User’s first and last names
    4. User’s email address
    5. User’s business phone number
    6. User’s role
    You will be asked to setup security questions and answers, such as “What is your mother’s maiden name?” You will also be asked to select any applications (such as SmartCash or IntelliRater) for which you would like to request access.
  • What is the primary dealer number (PDN)?

    A PDN is a unique identifying number that is assigned to a dealership entity by Ally. Check with the dealership's office manager if you do not know the number.

  • Can a user have more than one user ID per primary dealer number (PDN)?

    No. For security purposes, a user can have only one user ID per PDN. If you work at or represent more than one dealership, a separate user ID for each dealership based on PDN will be required.

  • Can more than one dealership employee use a single user ID?

    No. For security purposes, only one dealership employee can be assigned to a user ID.

  • Can I submit more than one dealership user ID request?

    Yes, but a separate registration request process must be completed for each request.

  • How will I know when my new user ID request is fulfilled?

    You will receive an email with a confirmation of your request within one business day. At that point, log in with the user ID and password you created during registration. Note: if you are requesting SmartAuction access, additional steps may be required.

  • How will I be notified if my application request is fulfilled?

    You will receive an email with a confirmation of your request within one business day. At that point, log in with the user ID and password you created during registration to access the application.

  • Who do I contact with questions about the User ID Request form?

    Please contact the Ally Auto Dealer Help Desk at 1-866-766-4622.

    Monday
    8 am - 10pm ET
     
    Tuesday-Friday
    8 am – 8 pm ET
     
    Saturday
    9 am – 7 pm ET
     
    Sunday
    Noon – 7 pm ET
     
  • Who may submit a user ID request?

    Only the individual who requires access may submit the request. The request may not be submitted by another person on the user’s behalf.

  • What will happen if the request form is not properly completed?

    At submission, error message alerts will indicate which fields are not properly completed. Correct the information indicated on the screen, then re-submit.

  • What happens if my request is denied?

    We will send an email that indicates the reason for the denied request. To re-submit, just complete another registration request, making sure to address why the original was denied.

  • Do I need to keep a copy of my user ID request?

    Your request is sent electronically to our offices for processing. If you would like to keep a copy for your records, the confirmation screen can be printed through your browser options. For Internet Explorer, you can access the print option by selecting the browser window’s File tab at the top of your screen. You will also receive an email within one business day confirming your request.

  • I cannot read the security code (also known as a Captcha). What do I do?

    Select try a new code to retrieve another code.

  • Why do I have to enter a security code (also known as a Captcha) in order to register?

    The use of code entry in this scenario helps ensure security because the action requires human participation. It removes the possibility that automated computer code might perform the action and fraudulently complete registration applications.