Glossary

90-plus-point inspection

A thorough bumper-to-bumper inspection of every major, and many minor, vehicle components.

Alternate transportation

When a covered customer’s vehicle requires repairs, they are reimbursed for vehicle rental or public transportation fees when:

  • Two or more manufacturer-labor-time-guide hours are required for the repair or
  • Their vehicle is not drivable and must be kept overnight and
  • They provide a receipt for vehicle rental or public transportation costs

Broad eligibility

Most makes and models of new and used vehicles — even those with mileage up to 150,000 — are eligible for VehicleOne coverage.

Emergency roadside assistance

Emergency roadside assistance is available 24-hours a day, 365 days a year. Benefits under the plan cover certain costs up to $50 per occurrence.

Flexible customization options

Coverage choices

To fit your customers’ budgets, 4 levels of coverage are available. From VehicleOne Premium with its comprehensive, exclusionary coverage to the limited VehicleOne Basic, which provides coverage for 4 vehicle components.

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Hours of Operation

Monday 8 am - 10 pm ET
Tuesday-Friday 8 am - 8 pm ET
Saturday 9 am - 7 pm ET
Sunday Noon - 7 pm ET

Paintless Dent Repair (PDR)

Removes 4-inch or smaller dents and dings that do not compromise the paint from the exterior body panels of your vehicle. Light abrasions to the paint can generally be buffed out.

Repair Advantage Trip Interruption

We will reimburse you up to $75 per day and a maximum of $375 per repair visit for unplanned hotel and restaurant expenses if a covered failure occurs more than 100 miles from your home and before you reach your destination and also results in a licensed repair facility keeping your vehicle overnight. No deductible will apply. Not available in Kansas.

Roadside assistance

24/7 roadside assistance anywhere in the United States and Canada.

  • Flat tire change
  • Towing
  • Battery jump
  • Locksmith / Key service
  • Out-of-gas fuel delivery

SmartAuction Hours of Operation

Monday-Friday 8:00 AM – 7:00 PM ET

SmartCash®

SmartCash is one of our Internet-based tools. It can be used to facilitate the processing of payments for SmartAuction transactions.

Trip Interruption

Reimbursement up to $150 per day ($750 maximum) for unplanned hotel and restaurant expenses incurred if a covered component fails and requires more than a day to repair.


VehicleOne Trip Interruption

If a Breakdown covered by this Contract occurs more than one hundred (100) miles from Your home and prior to Your destination which results in a Repair Facility keeping Your Vehicle overnight, We will reimburse You for unplanned receipted motel/hotel and restaurant expenses, up to a maximum of seventy-five dollars ($75) per day for up to three (3) days for a maximum of two hundred twenty-five dollars ($225) for each repair visit. No Deductible will apply to this benefit. To File a Claim call: 1-866-215-7080.

Windshield repair protection

Covers the cost of repairs to the front windshield and includes minor repairable chips and cracks caused from propelled rocks and other debris.