New security features and digital enhancements are coming to your online account experience.
You’ll soon be able to take advantage of enhanced security features and a streamlined login experience for all things Ally. Keep an eye on your inbox, we’ll be right there with you when it’s time to begin the process.
The road ahead.
Start with the email.
We'll email you personalized instructions when it’s time to upgrade. At that time, simply follow the email or on-screen prompts when you log in to upgrade. We’ll guide you through setting up multi-factor authentication and creating a new username, if necessary. You won’t need to change your password.
Finish on the app.
We’re retiring the Ally Auto app and replacing it with the Ally: Banking & Investing app. You'll need to download it to access your account going forward. Here, your information and preferences will stay the same as they are now.
Stay ahead of the game.
Get the Ally app.
You'll now access your Ally Auto account through the Ally: Banking & Investing app. If you already have it, great. If not, go ahead and download it today to access your account from your phone – anytime, anywhere.
Learn how to find and install the app for your phone.
Know better to manage better.
Read helpful tips and insights for money management on Conversationally, our resource hub. We update it often so you have the best info to make decisions with.
Your Ally Auto accounts are getting a digital upgrade so that you can have a simpler experience and take advantage of enhanced security options like multi-factor authentication.
Most Ally Auto customers will be able to log in and complete the process with existing credentials. Some will be prompted to create a new username when it is time to upgrade. Even if this applies to you, you won’t need to change your current password. If you also have a bank, investment, mortgage or credit card account with us, you’ll log in using those credentials and then link your Auto account, allowing you to access all your accounts in the same place and under one set of credentials.
You will continue to manage your Ally Auto account at ally.com. Once you log in with your username and password, your account will appear on the dashboard.
No. After you download and login through the Ally: Banking & Investing app you can safely delete the Ally Auto Finance app from your device.
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