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Fixed Operations Consulting

when it comes to your service drive, it’s essential to be 
exceptional.

Our Fixed Operations team delivers best-in-class training to optimize performance and provide an exceptional customer experience. Our Fixed Operations Specialists will work with your team to identify your unique needs and create a customized solution tailored to your dealership.

Three darts hitting the bullseye of a dart board with banner hanging from the darts, reading Exceptional Results

benefits of ally fixed ops for your dealership.

Increase service department profitability

Enhance customer retention and CSI

Create an exceptional customer experience

Limit risk and increase manufacture warranty compliance

The proof is in the numbers.

Warranty reimbursement reviews (average results across dealerships):

  • $200,000 annual labor rate increase

  • $220,000 annual parts rate increase

  • $380,000 annual labor/part rate increase combined

Warranty consultation reviews (average results across dealerships):

  • 65% non-compliance average repair orders

  • $511 per repair order potential chargeback

put our proven process to work.

Our unique 3-step fixed operations process helps us identify your dealership’s specific needs, so we can provide a custom solution.

Assess

We’ll evaluate your dealership’s service operations, interview key team members, identify your business needs, and pinpoint improvement opportunities.

Report

You’ll receive a customized proposal based on our findings, complete with details of what we’ll do to help you achieve your fixed ops performance goals.

Engage

We’ll engage your service team with live coaching and process training tailored to address the opportunities we identified – and we’ll provide ongoing support and written feedback during our scheduled dealership contacts.

Assess

We’ll evaluate your dealership’s service operations, interview key team members, identify your business needs, and pinpoint improvement opportunities.

Report

You’ll receive a customized proposal based on our findings, complete with details of what we’ll do to help you achieve your fixed ops performance goals.

Engage

We’ll engage your service team with live coaching and process training tailored to address the opportunities we identified – and we’ll provide ongoing support and written feedback during our scheduled dealership contacts.

custom fixed ops tools to help your service drive thrive.

Warranty reimbursement review

“Warranty like” repair order analysis focusing on increasing warranty labor and/or parts reimbursement rates from the manufacturer.

Dealership financial statement analysis

In-depth analysis of fixed operations financial statement focusing on sales, gross profit, and expense accounts.

Warranty consultation service

Warranty expense report and warranty repair order analysis focused on manufacturer warranty compliance and reducing warranty exposure to chargebacks that include technicians and management compliance training or audit mitigation.

Fueled up fixed operations

Best-in-class service management and service advisor training includes 5 modules that focus on the customer experience, service drive process, financial and KPI analysis, and manufacture warranty compliance.

ally fixed operations consulting services.

Learn more about the proven products, training, and services available to you and your dealership.

Explore our Services

But don't take our word for it. Take theirs.

Pat Myers of The Boucher Group in Greenfield, WI says, “Your consultants bring a high level of product knowledge, dedication, and commitment to ensuring our stores are fully compliant and trained on the ever-changing manufacturer policies and procedures.
Natasha del Barrio of Bert Ogden and Fiesta Auto Group says, “The single biggest contribution that Ally has made to our business probably comes down to profitability, but the single most impactful contribution that Ally has made to our business is training.”
Mark Milroth of Crews Chevrolet in North Charleston, SC says, “We hired Ally Fixed Operations Consultants about a year ago. Since then we have been super, super pleased with the job they’ve done. Our processes have improved and gross profits have improved. It’s some of the best money we’ve ever invested.”

meet our staff.

Contact our Fixed Ops team.

Why wait? Get in touch with an Ally Fixed Operations Specialist today.