Fixed Operations Consulting

When it comes to your service drive, it’s essential to be exceptional.

Our Fixed Operations team delivers best-in-class training to optimize performance and provide an exceptional customer experience. Our Fixed Operations Specialists will work with your team to identify your unique needs and create a customized solution tailored to your dealership.

Three darts hitting the bullseye of a dart board with banner hanging from the darts, reading Exceptional Results

Benefits of ally fixed ops for your dealership.

Limit risk and increase manufacture warranty compliance

Create an exceptional customer experience

Enhance customer retention and CSI

Increase service department profitability

The proof is in the numbers.

Warranty reimbursement reviews (average results across dealerships):

$200,000 annual labor rate increase
$220,000 annual parts rate increase
$380,000 annual labor/part rate increase combined

Warranty consultation reviews (average results across dealerships):

65% non-compliance average repair orders
$511 per repair order potential chargeback

Put our proven process to work.

Our unique 3-step fixed operations process helps us identify your dealership’s specific needs, so we can provide a custom solution.

Assess

We’ll evaluate your dealership’s service operations, interview key team members, identify your business needs, and pinpoint improvement opportunities.

Report

You’ll receive a customized proposal based on our findings, complete with details of what we’ll do to help you achieve your fixed ops performance goals.

Engage

We’ll engage your service team with live coaching and process training tailored to address the opportunities we identified – and we’ll provide ongoing support and written feedback during our scheduled dealership contacts.

Assess

We’ll evaluate your dealership’s service operations, interview key team members, identify your business needs, and pinpoint improvement opportunities.

Report

You’ll receive a customized proposal based on our findings, complete with details of what we’ll do to help you achieve your fixed ops performance goals.

Engage

We’ll engage your service team with live coaching and process training tailored to address the opportunities we identified – and we’ll provide ongoing support and written feedback during our scheduled dealership contacts.

Custom fixed ops tools to help your service drive thrive.

Warranty reimbursement review

“Warranty like” repair order analysis focusing on increasing warranty labor and/or parts reimbursement rates from the manufacturer.

Dealership financial statement analysis

In-depth analysis of fixed operations financial statement focusing on sales, gross profit, and expense accounts.

Warranty consultation service

Warranty expense report and warranty repair order analysis focused on manufacturer warranty compliance and reducing warranty exposure to chargebacks that include technicians and management compliance training or audit mitigation.

Fueled up fixed operations

Best-in-class service management and service advisor training includes 5 modules that focus on the customer experience, service drive process, financial and KPI analysis, and manufacture warranty compliance.

Ally fixed operations
consulting services.

Learn more about the proven products, training, and services available to you and your dealership.

Explore our Services

But don't take our word for it. Take theirs.

Pat Myers of The Boucher Group in Greenfield, WI says, “Your consultants bring a high level of product knowledge, dedication, and commitment to ensuring our stores are fully compliant and trained on the ever-changing manufacturer policies and procedures.

Natasha del Barrio of Bert Ogden and Fiesta Auto Group says, “The single biggest contribution that Ally has made to our business probably comes down to profitability, but the single most impactful contribution that Ally has made to our business is training.”

Mark Milroth of Crews Chevrolet in North Charleston, SC says, “We hired Ally Fixed Operations Consultants about a year ago. Since then we have been super, super pleased with the job they’ve done. Our processes have improved and gross profits have improved. It’s some of the best money we’ve ever invested.”

Meet our staff.

MIKE PLESHAKOV

Mike is Director of the Fixed Operations Consulting team and has been with Ally since 1994. He has held various positions with the company and has over 35 years of automotive related experience. Mike enjoys working with dealers to help them realize their full potential. When Mike is not working from his office in Michigan, he travels across the country working with dealers, coworkers, and corporate partners alike. Mike has a BA and numerous certifications but says his real education came from the time he spent working at the dealer.
NICHOLAS DUBS

Nick is a Fixed Operations Consultant who joined Ally in 2021. He initially joined the Ally Insurance Dealer Products & Services team and with the DP&S team he identified goals with dealers and how to positively impact their business. Nick graduated from Northwood University with a BBA in Automotive Management & Marketing. He also earned AFIP certification during his time at university and Ally. Nick has worked as a technician at an aftermarket repair facility and in franchise dealership sales. From his time at university and working in retail, Nick has been able to focus on providing clients an unrivaled level of service and commitment to helping achieve their goals.
ROY SIMPSON

Roy is a Fixed Ops Specialist with over 25 years of automotive retail market experience, including various dealership fixed operations roles, creating a customer experience excellence program with Shelby American, as well as various dealer relations positions within Ally. Roy’s expertise in dealership processes and customer relations allow him to enhance operational efficiencies for maximum profitability, as well as coaching and training on the customer experience by helping dealers “see and know” their customers, which Roy believes is the key to dealerships’ success.
SCOTT SZYMONIK

Scott is a Sr. Fixed Operations Specialist with over 30 years in the automotive service industry, including a wealth of Fixed Operations related experience at both the corporate level and the dealership level. Scott’s 32-year tenure with Ally brings a well-rounded skill set to dealers, from training and coaching on process improvements to manufacturer’s warranty compliance expertise. Scott’s passion is to improve dealership processes and develop people to their full potential, while achieving dealership financial goals. Scott has a degree in Automotive Technology and Service Management and has been trained as a technician in the GM Automotive Service Educational Program (ASEP).
ABEL RODRIGUEZ

Abel has over 21 years of automotive industry experience, ranging from OEM parts sales to various areas of dealer facing expertise with Ally. As a Sr. Fixed Operations Specialist, Abel’s strength is in assisting dealers in achieving maximum results in fixed operations by implementing and executing customizable solutions relative to identified opportunities based on his proven experience. Abel feels that Fixed Operations Consulting is not an exact science, as every situation is unique. Abel's success is based on his active listening approach to provide dealers with what they really need to drive fixed operations results.
DARYL PORTER

Daryl has over 30 years of automotive experience with training in automotive technology and collision, from owning and operating an independent repair facility in Los Angeles to working for Ally in various positions for over 25 years. As a Sr. Fixed Operations Specialist, Daryl excels at working with dealers to improve Fixed Operations processes and to develop people to reach their full potential. Daryl’s passion is in helping dealers optimize their Fixed Operations, to generate the financial results and create the customer experience they desire.

JOHN KEMPEL

John is a Fixed Operations Specialist with the Ally Insurance Fixed Operations Consulting team. With 8 years’ experience in the Automotive Industry, John brings a wealth of knowledge from real world experiences. In his past, John completed the Mopar Career Automotive Program (CAP) while working at a large dealer group as a technician. He then attended Southern Illinois University Carbondale where he completed his bachelor’s in automotive technology with a focus on fixed operations management. Since joining Ally in September of 2016, John has held several roles focused on customer experience, coaching and feedback, and account management before joining the team. John has a positive “Be (even) Better” attitude and knows that there’s no “one size fits all” solution when it comes to the dealer’s needs.
JIM STEWART

Jim is a National Fixed Operations Consulting and Training Manager with Ally’s Fixed Operations Consulting team. With more than 30 years’ automotive industry experience, he brings a wealth of knowledge and expertise to assist in client’s needs. Jim earned his bachelor’s degree in Business Management from California Coast University while working auto positions from sales and F&I to service writer and service manager, bringing a unique perspective to Ally’s consulting programs. An Ally employee since 2001, Jim uses his extensive experience to bring proactive solutions and effective training to consulting clients throughout the U.S. and Canada.
MATT POZZI

Matt is a Regional Fixed Operations Manager with 20 years of experience in the automotive industry and has been with Ally for 13 years. Matt’s well-rounded experience includes OEM parts and service management with automaker Mazda. He also held the Regional Account Management role in the tire industry where he achieved the top sales award in the nation. He has held several dealer facing roles which combine customer service, training, staff development, and coaching. Matt’s concentration on developing others within the fixed operations field is where he excels. He has been extremely successful with elevating dealer performance, customer service experience and satisfaction to a higher level. Matt is results driven by nature and always looks for ways to share these skills with others.
ROBERT BROOKS

Robert is a Sr. Fixed Operations Product Manager for the Fixed Operations Consulting team and has been with Ally since 2004. Robert earned a BS in business from Ferris State University before moving to Colorado. Robert has over 25 years of retail automotive experience with 20 of those years as a Fixed Operations Director in Denver. Robert’s focus is on the training and development of people and processes that help dealers develop their staff and enhance the customer experience in their stores. Robert also has a unique passion for breaking down the fixed operations portion of the financial statements to help dealers identify opportunities for growth and efficiencies.
ALLAN BRACE

Allan is a Fixed Operations Product Manager with the Ally Insurance Fixed Operations Consulting team. He has been with Ally since 2009 and has worked in the retail automotive industry for over 30 years. Having experience in both fixed and variable, Allan brings a wealth of knowledge and experience to the team and our dealer partners. Allan has held positions in various franchise and independent dealers as a salesperson, sales manager, service advisor and service manager. Allan enjoys working with dealership personnel to identify opportunities, create solutions and develop their skills through coaching and training, because, “No two days are ever alike in the automotive industry.”