Mobile and Desktop Browser Support

If some online banking features aren’t working, it may be because of an outdated or unsupported browser. Make sure you’re using the latest browser version on all your devices for the best experience.

Mobile browsers we support

Download the Ally Mobile App from the app store, if you haven’t already, and you’ll be alerted whenever an update is available.

Mobile phone browser-based services

  • Android (6.0 or higher)
  • iOS (11.0 or higher)
  • Native browsers for the supported Android and iOS operating systems, plus the latest generally available versions of Google Chrome and Opera

Tablet device app-based services

  • Android 9.0
  • iOS (13.3 or higher)
  • Windows 10

Mobile phone app-based services

  • Android (6.0 or higher)
  • iOS (11.0 or higher)

Mobile phone browser-based services

  • Android (6.0 or higher)
  • iOS (11.0 or higher)
  • Native browsers for the supported Android and iOS operating systems, plus the latest generally available versions of Google Chrome and Opera

Tablet device app-based services

  • Android 9.0
  • iOS (13.3 or higher)
  • Windows 10

Mobile phone app-based services

  • Android (6.0 or higher)
  • iOS (11.0 or higher)

How to check or update your desktop browser

Chrome

Chrome 79 or higher

  1. Open Google Chrome
  2. Choose the More icon
  3. Select Help from the menu and then select About Google Chrome
Firefox

Firefox 60 or higher

  1. Open Mozilla Firefox
  2. Choose Help from the menu bar 
  3. Select About Firefox from the menu
Safari

Safari 13 or higher

  1. Open Safari
  2. Choose Safari from the menu bar 
  3. Select About Safari 
Microsoft Edge

Microsoft Edge 18 or higher

  1. Open Microsoft Edge
  2. Choose the More icon 
  3. Select Settings from the bottom menu
  4. Choose About this app
Chrome

Chrome 79 or higher 

  1. Open Google Chrome 
  2. Choose the More icon
  3. Select Help from the menu and then select About Google Chrome
Firefox

Firefox 60 or higher 

  1. Open Mozilla Firefox
  2. Chooose Help from the menu bar
  3. Select About Firefox from the menu
Safari

Safari 13 or higher  

  1. Open Safari
  2. Choose Safari from the menu bar
  3. Select About Safari 
Microsoft Edge

Microsoft Edge 18 or higher  

  1. Open Microsoft Edge
  2. Choose the More icon
  3. Select Settings from the bottom menu
  4. Choose About this app

Call us at 1-877-247-2559 if you have any questions or need assistance. We’re available 24/7.