Ally Bank is not the successor to GMAC Mortgage and may not be able to assist.
We recommend reaching out to your previous loan servicer for lien release assistance. If your loan was previously serviced by GMAC Mortgage — or is currently serviced by OCWEN (now known as PHH Mortgage Services) — you can contact PHH directly at 1-800-390-4656.
If you have additional questions after contacting your previous loan servicer, email us at firstname.lastname@example.org. We'll be glad to help.
If you have a loan with us and your property was recently impacted by a storm, flood, hurricane, fire, tornado, or other disaster, have your loan number or Social Security number on hand, and give us a call at 1-866-401-4742. We're here to help find what’s best for you, and we can discuss other payment options that may be available to you during this time.
You'll be notified if we plan to sell your loan. When you receive your Loan Estimate, check the third page under the Other Considerations section. You'll see check boxes indicating whether we intend to service your loan at Ally or transfer the servicing once your loan is funded. That being said, we may choose to sell your loan at a later date. You should receive a Transfer Letter notifying you that your mortgage has been transferred to a different servicer if this occurs.
To change your name, you'll need to gather the appropriate documents depending on the type of name change you want to do:
If due to marriage or divorce, we'll need a copy of your marriage certificate or divorce decree.
If due to a court-ordered name change, we’ll need a copy of the court order.
If your name is wrong on the loan, we'll need you to forward a copy of the closing documents with an explanation.
Be sure to also include a copy of your drivers license. You can request changes by logging in and selecting Manage Account from your Snapshot. Then, contact us in the Message Center. You can also mail the request to us at:
P.O. Box 77404
Ewing, NJ 08628
Or fax it to: 1-609-538-4005
Include your loan number on all supporting documentation.
Also known as a HELOC, this option allows you to set up a line of credit you can borrow from on an as-needed basis, similar to a credit card. These lines of credit often feature variable interest rates, meaning the interest rate will fluctuate over time in response to market changes. The borrowed funds are usually repaid over several years.
An end of draw notice is notification that the draw (or open) period of your home equity line of credit (HELOC) loan is ending, and you'll now be entering the repayment (or closed) period. Once your loan enters the repayment period, you'll no longer be allowed to make advances. The notice will tell you your end of draw date and an estimated payment based on your interest rate and principal.
A maturity notice is notification that your home equity line of credit (HELOC) loan is approaching its maturity date. Once the loan reaches that date, the remaining amount owed on the loan is due. The notice will provide directions on how to pay off the full amount of the loan.