Yes. Pay via phone using our 24-hour automated system at 1-866-401-4742. You'll need to have your loan number or social security number and your ZIP code on hand. (Keep in mind, you won't be able to pay with a credit card.) Once verification is complete, follow the recorded prompts to finalize your payment.
Log in and select Manage Account from your Snapshot. Then, in the Payment tile on your account dashboard, activate Autopay by selecting On. From there you can set up your payment preferences.
We understand unexpected expenses or challenges put a strain on finances. If you’re unable to keep up with your payments, let us know as soon as possible, and we'll do everything we can to help.
Log in, and select Manage Account from your Snapshot. Then, select Account Management and choose Messages. Send us a note about your situation, and we'll have someone get back to you about next steps.
You can also give us a call at 1-866-401-4742. We're available Monday through Friday, from 8:30 am – 8 pm ET, and on Saturday from 8:30 am – 1 pm ET.
If you make a payment to the wrong servicer following a loan transfer, the payment will be forwarded by your previous servicer to the new one for the first 60 days.
After those 60 days, your previous servicer isn't obligated to forward your payment to your new servicer.
Budget Drafting is a program that makes the equivalent of one extra payment a year toward your principal balance, reducing you interest charges and building your equity faster. We'll automatically withdraw half your monthly payment every other Friday. Twice a year, we'll withdraw three payments within a month, which will go toward the principal balance.
You'll need to fill out a form and mail it. Request the form online using the Message Center or download it.
Mail your application to:
Drafting Department
PO Box 77421
Ewing, NJ 08628
Once your application is received, it can take three business days to enroll you in the program. We'll mail you a confirmation letter letting you know.
If you missed a payment, we'll call you to let you know the due date has passed and we haven't received your payment. Keep in mind – you could be charged a late charge for payments made after the due date.
