Manage Your Account 

No. Your loan amount, account number, and payment due date all remain the same. However, many of our payment options have changed, so you may need to re-establish your Auto Pay.

Ally Bank acquired Health Credit Services (HCS) in October 2019. HCS integrated to become Ally Lending, the business-to-business-to-consumer lending business line of Ally Bank. All Ally Lending loans are unsecured personal loans originated by Ally Bank, Member FDIC.

Yes. Mail your payment to:

Ally Lending
Attn: PO BOX #653074
Dallas, TX 75265-3074

If you have questions about your online account, billing or payments, call us at 1-888-568-0186 Monday - Saturday, 8 am - 10 pm ET.

Yes, you can make payments over the phone by calling us at 1-888-568-0186 Monday - Saturday, 8 am - 10 pm ET or with a new Ally Lending online account.

Recurring payments set up with HCS are no longer being processed.

If you had automatic payments set up through your bank:

Log into your bank account and redirect your automatic payment to our new payment address.

Ally Lending
Attn: PO BOX #653074
Dallas, TX 75265-3074

If you had automatic payments set up through your ACH, checking, or savings account:

If you haven’t already, you'll need to re-enroll in Auto Pay by setting up a new online account or calling us at 1-888-568-0186 Monday - Saturday, 8 am - 10 pm ET. You will need your 16-digit account number, which you can find on your mailed statement.

If you had automatic payments set up through your credit or debit card:

No action required. Your automatic payments were transferred to the new Ally Lending site with no interruption to your payments.

No. At this time, you can't combine your Ally Lending account with your Ally Home or Ally Auto accounts.

Yes. Go to Enroll Now to create an online account.

You'll need your 16-digit account number to enroll in online services, which you can find on your mailed statement. Once enrolled, you can customize your payment alerts, go paperless, and set up Auto Pay.

Yes, all borrowers must set up a new online account with Ally Lending. You will need your 16-digit account number, which you can find on your mailed statement.

To make online payments, set up your new online account with your 16-digit account number. You can find your account number on your mailed statement. Enroll in Auto Pay, customize payment alerts, and go paperless.

 Debit card loan payments can be made online, or over the phone. At this time, we do not accept credit card loan payments.

To make an online debit card payment: log in to Ally Lending, then select Payments. From here, you can use your debit card to make a one-time payment or set up AutoPay. 

You can make a debit card payment over the phone by calling us at 1-888-568-0186 Monday – Saturday, 8 am – 10 pm ET.

You can set up AutoPay either online or over the phone, using a debit card, checking account, savings account, or automated clearing house (ACH).

To set up AutoPay online: log in to Ally Lending, then select Payments, then Schedule AutoPay.

To set up AutoPay over the phone: Call us at 1-888-568-0186 Monday - Saturday, 8 am - 10 pm ET.