Manage Your Account

access loan details and make payments at any time.

Manage Your Account

access loan details and make payments at any time.

Loan management at your fingertips.

Enrolling in our Ally Lending online experience puts you in control of your personal loan management. Our easy-to-navigate online experience allows you to manage multiple loans in one place, stay on track with payments, and review account details.

Simple steps to enrollment.

We make enrolling in our user-friendly online experience easy. View your loan statement for instructions on how to set up your online account and log in.

Stay on top of your payments.

Enroll in automatic payments to eliminate the hassle of keeping up with payment due dates.

Everything you need in one place.

Customize your account settings and personal preferences. Manage your alerts, reminders, and view account details at your convenience.

Already enrolled? Log in to your account

Ways to pay

Take advantage of several ways to make your payment.

Ally Lending online experience Bank Bill Pay By Mail By Phone

Ally Lending Online Experience

Ally Lending online experience

Set up one-time or automatic payments.

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Bank Bill Pay

Pay using your bank's bill pay feature.

Make sure you have your payment amount and account number on hand to set up a bill payment through your bank. When asked for a payment address, you can have your payments sent to:

Ally Lending
PO Box 653074
Dallas, TX 75265-3074

By mail

By Mail

Use the coupon and return envelope provided in your monthly statement, or mail a check with your 16-digit account number in the subject line to:

Ally Lending

PO Box 653074

Dallas, TX 75265-3074

By phone

By Phone

Call 1-888-568-0186 to pay by phone using your debit card. You’ll need to have your account number, your card information, and your ZIP code on hand.

FAQs

We have answers.

Can I make Ally Lending payments using a debit or credit card?

Yes, but beginning July 9, you can only make debit and credit card payments by phone. Call billing at 1-888-568-0186 when you’re ready to make a payment.

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Can I make Ally Lending payments by mailing a check?

Yes. Take a look at your latest statement for the most up-to date mailing address. If your payment is due before July 9, mail your payment as you normally would.

If your payment is due on or after July 9

Account number type

Instructions

Mailing address

16 digits with no letters

Make checks payable to Ally Lending and include your 16-digit account number.

Ally Lending
PO Box 653074
Dallas TX 75265-3074

Begins with “HCS” and followed by a 9-digit number

Make checks payable to HCS/Ally Lending and include your 9-digit account number.

HCS / Ally Lending

PO Box 603555

2701 E Grauwyler Rd Building 1

Irving, TX 75061

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What happens to automatic payment plan I set up with HCS?

If your payment is due before July 9, make your payment as you normally would, though it may take longer than usual to process during the transition.

How to manage automatic payments scheduled on or after July 9.

Account number type	Automatic payment method	What you’ll need to do after July 9
Begins with “HCS” and followed by a 9-digit number	ANY	No changes are necessary. Continue to make payments as you normally would.
16 digits with no letters	Online transfer from a checking or savings account	For your security, you’ll need to re-enroll in automatic payments. Beginning July 11, you can set up automatic payments over the phone or via your online account. We’ll cancel any automatic payments set up through HCS beginning July 9.
16 digits with no letters	Credit or debit card	No action is required from you at this time. Your automatic payments will transfer to our new system with no interruption to your payments.
16 digits with no letters	Through your bank	For payments due after July 9, log in to your bank account and redirect your automatic payments to: Ally Lending PO Box 653074 Dallas TX 75265-3074

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Can I manage my account online with Ally Lending?

Yes, but on July 11, all HCS logins will expire.

If you’re a borrower:

Go to ally.com/lending to create an online account where you can manage payments, take advantage of improved alert settings, and set statement preferences.

If you’re a provider:

Go to allylending.com to submit applications, or review dashboards and reporting.

Keep in mind, if you have an account number that begins with the letters “HCS”, you can continue to make payments as you normally would (even after HCS transitions to Ally Lending on July 9).

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Can I make an Ally Lending payment using a checking or savings account?

How do I make payments?

Payments can be made online, by mail, phone, or money order, and your monthly statement will also include payment instructions.

Here’s how to make payments before and after the transition to Ally Lending. Keep in mind, if you have an account number that begins with the letters “HCS”, you can continue to make payments as you normally would (even after July 9).

Payment due date

Online

Mail

Phone

Wire transfer

Before July 9

Log in to your account at CustomerCare.HCSloans.com and select Make a Payment, then set up a single payment or automatic payments.

Use the coupon and return envelope provided in the monthly statement, or mail a check with your 16-digit account number in the subject line to:
HCS
PO Box 603555
Charlotte, NC 28260-3555

1-888-568-0186

MoneyGram: 16462
Western Union: HCS NC

On or after July 9

Go to ally.com/lending to enroll in online services, then log in and select Make a Payment. You can set up a single payment or automatic payments.

Use the coupon and return envelope provided in the monthly statement, or mail a check with your 16-digit account number in the subject line to:
Ally Lending
PO Box 653074
Dallas TX 75265-3074

1-888-568-0186

No longer accepting wires

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