Your Ally Credit Card will transition to Ollo soon.

What it means.

Ally Credit Cards will soon be replaced by Ollo. Don’t worry - you’ll continue to receive the same benefits and service you’ve come to expect.

Behind the scenes, we’re working with Ollo to transition your card and account servicing information over to Ollo, so all of your account settings, history, and other important information will carry over.

Until your transition date, there is nothing you need to do. But we suggest making sure your contact info is up to date to ensure you receive your new card and updates from Ollo.

What you can expect.

You’ll soon receive a new credit card from Ollo. You'll receive a new credit card from Ollo after your transition date, but you can continue to use your Ally card until then.

You’ll start to manage your account at ollocard.com. You won’t be able to start servicing at ollocard.com until your transition date.

You’ll use the Ollo mobile app. Feel free to download it now ahead of your transition date.

Know you may start to see some materials referencing Ollo ahead of your transition date.

What’s not changing.

To make this transition easier, your account preferences (like paperless, account alerts) will not change with Ollo.

Your payment details will also stay the same. This means payments to your card won’t be impacted by the transition. Any scheduled or pending payments will continue like they normally do.

If you use autopay with us or online bill pay at another bank, you will not need to make any updates.

You can still call the number on the back of your card for any questions, but you may chat with someone from Ollo’s customer care team.

FAQs

We have answers.

Will this change impact my credit report?

No. Your account will continue to be reported to all three credit bureaus as normal. You may start to see your reports note Merrick Bank as the issuing bank for your Ally Credit Card account – the financial institution extending your line of credit.

What if I’m already a Merrick Bank customer?

You’ll continue to manage your existing Merrick Bank account as you do today.

What happens if I have a promotional APR on my Ally Credit Card?

Your account terms and promotional APR will stay the same.

Will my payment due date change?

No. Your payment due date will remain the same.

Will I need to activate my new card?

Yes. You can activate your new Ollo credit card at ollocard.com/activate as soon as it arrives.

When will the transition happen?

Your account transition date will be sent to you via email and available on Snapshot.

When should I expect my new Ollo credit card?

Ollo will let you know when your new card is on the way. You can expect your new card after your transition date.

Can I still see my old Ally statements?

Yes. Your previous Ally statements will be available for you to view at ollocard.com or on the Ollo mobile app once the transition occurs.

Will my credit line or benefits change?

No. All that stays the same. You’ll continue to have the same great benefits and your credit line remains the same.

Will I get a new card number?

No, your card number will stay the same, but you’ll get a new expiration date and CVV code. Ollo will work with merchants to update your card info for you where it’s saved, but you may need to update your card on certain sites.

What if I have more questions?

You can always dial the number on the back of your card to get the help you need.