Generative AI and Ally

Working smarter to achieve more with gen AI.

Our approach to gen AI.

As a digital banking leader, we’re always looking for ways to enhance our customers’ experiences. That’s why we’re harnessing the power of Generative Articificial Intelligence (gen AI) to drive growth and innovation. But with great technology comes great responsibility. For us, that means protecting customers’ sensitive information, focusing on internal use cases that add real value and maintaining a human connection.

A woman having coffee with her co-workers.
Logo for Ally’s AI platform

Introducing our AI-empowered workforce.

With the help of gen AI, we’re transforming the way our employees work. We see gen AI as a supplement for our employees, not a replacement for their unique talents and abilities. Our artificial intelligence platform, Ally.ai, helps employees streamline everyday tasks, freeing them up to use their passion and creativity to improve customer experiences.

Gen AI in action.

We’ve been developing and refining our AI capabilities for years to make a meaningful difference for our employees and customers. It’s already made an impact.

Our call summarization allows our Customer Care Associates to focus more on providing empathetic solutions to our customers needs.

Gen AI also saves our content designers time by providing solid starting points to create helpful content, allowing them to focus on crafting digital experiences that empower our customers to take control of their money.

Here are the ways we’re using gen AI

  • Brainstorm ideas

  • Create meeting agendas

  • Review policy documents

  • Write code

Headshot of Ally’s Chief Information Data and Digital Officer Sathish Muthukrishnan

“As we build the future of banking, we know the importance of keeping technology at the center of our growth strategy in a responsible way. This undertaking has been years in the works as we've methodically scaled our use of AI across the enterprise.”

Sathish Muthukrishnan
Chief Information, Data and Digital Officer

Doing it right for our employees and customers.

To help our AI-empowered workforce, we’re offering resources to help them build AI skills and confidence. All employees are required to take our gen AI risk and controls training. We also support their learning with AI Community of Practice meetings, office hours and quarterly AI Day educational events.

Logo for the Responsible Artificial Intelligence Institute

Ally and the Responsible AI Institute.

We’re proud to be the first U.S. bank to join the Responsible AI Institute (RAI Institute), a global non-profit dedicated to promoting successful AI efforts across organizations.