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Payments
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Payment Disputes, Payments with Restrictions or Endorsements, or Customer Service Correspondence
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
Bank
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Outside the U.S.:
Hearing Impaired:
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Secure Email
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General Bank Correspondence
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Deposits
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)
It's faster to deposit checks and get documents to us online. You can log in to your account any time to access Ally eCheck Deposit℠ or send a secure message. For the best experience, use the Ally Mobile app.
Home Loans
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New home loan applications
Mon – Fri, 8 am – 10 pm ET
Saturday, 10 am – 4 pm ET
Existing home loans and servicing
Mon – Fri, 8:30 am – 8 pm ET
Saturday, 8:30 am – 1 pm ET
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Invest
Send check, forms and letters to:
Ally Invest
P.O. Box 30248
Charlotte, NC 28230
Lending
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Billing & Online Account Questions:
Mon - Fri, 8am - 10pm ET
Saturday, 8am - 9pm ET
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Lending General Questions:
Mon - Fri, 8am - 8pm ET
Saturday, 10am - 5pm ET
Payments
Ally Lending
P.O. Box 653074
Dallas, TX 75265-3074
Fraud Hotline
Report suspected fraud and online abuse
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Forward suspected fraudulent emails to: abuse@ally.com
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Dealer Services
Corporate Services
For middle market companies
Investor Relations
Includes Demand Notes
Talent Acquisition
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Media
Please don’t contact Ally media relations about questions you have with your account. The Ally media relations team doesn't have access to personal account information and aren't authorized to help with account questions.
