Contact

Auto

Chat

Log In to chat.

Call

1-888-925-2559

Mon – Fri, 8 am – 11 pm ET

Saturday 9 am – 7 pm ET

Secure Email

Log In to send a secure message.

Mail

Payments

Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951


Payment Disputes, Payments with Restrictions or Endorsements, or Customer Service Correspondence

Ally Financial
P.O. Box 380901
Bloomington, MN 55438


Bank

Chat

Secure Email

Log In to send a secure message.

Mail

General Bank Correspondence

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044


Deposits

Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)


It's faster to deposit checks and get documents to us online. You can log in to your account any time to access Ally eCheck Deposit℠ or send a secure message. For the best experience, use the Ally Mobile app.

Home Loans

Call

1-855-256-2559


Monday – Friday, 8 am – 10 pm ET
Saturday 10 am - 4 pm ET

Invest

Chat

Call

1-855-880-2559


Open 24/7

Mail

Send check, forms and letters to:

Ally Invest
P.O. Box 30248
Charlotte, NC 28230


Lending

(Formerly HCS)

Call

Billing & Online Account Questions

1-888-568-0186

Mon - Sat, 8 am - 10 pm ET


Lending General Questions

1-800-427-9184

Mon - Fri, 8 am - 8 pm ET
Saturday, 10 am - 5 pm ET

Mail

Payments

Ally Lending
P.O. Box 653074
Dallas, TX 75265-3074


Fraud Hotline

Report suspected fraud and online abuse

Corporate Finance

For middle market companies

Investor Relations

Includes Demand Notes

Talent Acquisition

For hiring related inquiries

Giving Back

Corporate citizenship

Wallet Wise

Financial education

Grants

Advertising and Marketing

Media

News media only
Email

media@ally.com

Please don’t contact Ally media relations about questions you have with your account. The Ally media relations team doesn't have access to personal account information and aren't authorized to help with account questions.