Auto
Payments
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Payment Disputes, Payments with Restrictions or Endorsements, or Customer Service Correspondence
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
Bank
General Bank Correspondence
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Deposits
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)
It's faster to deposit checks and get documents to us online. You can log in to your account any time to access Ally eCheck Deposit℠ or send a secure message. For the best experience, use the Ally Mobile app.
Lending
(Formerly HCS)
Call
Billing & Online Account Questions
1-888-568-0186Mon - Sat, 8 am - 10 pm ET
Lending General Questions
1-800-427-9184Mon - Fri, 8 am - 8 pm ET
Saturday, 10 am - 5 pm ET
Payments
Ally Lending
P.O. Box 653074
Dallas, TX 75265-3074
Media
News media only
Email
Please don’t contact Ally media relations about questions you have with your account. The Ally media relations team doesn't have access to personal account information and aren't authorized to help with account questions.