Contact
Auto
Mail
Payments
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Payment disputes, payments with restrictions or endorsements, or customer service correspondence
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
Bank
Chat
Call
Outside the U.S.
Hearing impaired
Report fraud
Select option 2
Secure email
Log In to send a secure message.
Mail
General
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Deposits
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)
It's faster to deposit checks and get documents to us online. You can log in to your account any time to access Ally eCheck Deposit℠ or send a secure message. For the best experience, use the Ally Mobile app.
Credit cards
Mail
General
Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804
Payments
Ally Credit Card
P.O. Box 660371
Dallas, TX 75266-0371
Home loans
Call
New home loan applications
Mon – Fri, 8 am – 10 pm ET
Saturday, 10 am – 4 pm ET
Existing home loans and servicing
Mon – Fri, 8:30 am – 8 pm ET
Saturday, 8:30 am – 1 pm ET
Report fraud
Select option 4
Invest
Send check, forms and letters to
Ally Invest
P.O. Box 30248
Charlotte, NC 28230
Lending
Call
Billing & online account questions
Mon - Fri, 8am - 10pm ET
Saturday, 8am - 9pm ET
Report fraud
Select option 5
Lending general questions
Mon - Fri, 8am - 8pm ET
Saturday, 10am - 5pm ET
Payments
Ally Lending
P.O. Box 653074
Dallas, TX 75265-3074
Fraud hotlines
Report suspected fraud and online abuse
Call
General
Credit card
Forward suspected fraudulent emails to: abuse@ally.com
Manage privacy preferences
Control how your personal information is shared and manage how we market to you.
General
Online
Log in, go to Profile and Settings, select Profile and Settings in the menu, then Privacy Preferences.
Call
Credit card
Call
Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804
Media
Please don’t contact Ally media relations about questions you have with your account. The Ally media relations team doesn't have access to personal account information and aren't authorized to help with account questions.
