Our Company

Building a better financial
services company

Our Promise

Be an ally to our customers

We continually look for opportunities to do right by those we serve.

Financial services companies look a lot alike. Ally Financial is not only doing things differently, we're committed to doing things better. From leading the industry with exceptional service to offering consistently competitive products — we're dedicated to providing a greater value to our customers.

Our commitment to our customers has been at the core of who we are for nearly 100 years.

Our Business

A leader in financial services

In everything we do, our competitive advantages are clear.

We're changing the online banking landscape with great rates and a unique, straightforward approach. As one of the largest auto financing companies in the country, our extensive experience and unmatched suite of products and services make us a preferred financing provider in the U.S.

Ally Bank

With great rates, our award-winning online bank is making banking easier with a simpler, smarter experience.

Exceeding $50 billion in customer deposits

Ally Auto

We offer consumer auto financing through dealers and provide tailored products, support and training to help dealers grow their business.

Serving 17,000 dealers and more than 4 million of their customers in the U.S.

Corporate Finance

We're one of the most trusted sources of capital for equity sponsors and middle-market companies.

Transactions range from $15 million to over $250 million

The Ally Difference

Distinctly customer focused

We find new ways to meet our customers' needs in a changing financial landscape.

From award-winning support to innovative technology that makes doing business with us easier, we work hard to offer our customers a simply better experience.


How are we making vehicle payments simpler?

Our convenient payment options and excellent support provide a better experience.
  • Payment options. It's easy to set up Auto Pay or make one-time payments either online or with our mobile app.
  • Track progress. Customers can check the progress bar to see how many payments they made and how many are left.
  • Expert support. We give customers the help they need by phone, secure message or online chat.

How does Ally Bank offer award-winning customer support without any branches?

We offer professional help whenever our customers need us.
  • 24/7. Customers can conveniently contact us by phone, live chat or email any time day or night.
  • Expert support. Issues are resolved thoroughly by highly trained experts in Ally Bank products.
  • Call wait times. We share exactly how long it will take to talk to a representative.
Best Online Bank”

2011, 2012, 2013,
2014, 2015— MONEY® magazine"

Customers agree ...
I like the simplicity, overall design and convenience of ally.com. This is by far the best online bank I've ever been a customer of. Every time I call Customer Service, it's a live person that answers, not a robot. Ally is truly my ally. — Vladimir M., Minnesota

Auto Finance Excellence Award

— Auto Finance News, 2014

Going the extra mile with auto dealers …

Ally provides dealers with unique social media content and expert insight to support and drive sales while engaging customers. It's just one way we go "all-in" to help drive dealer success.

How are we helping auto dealers move more vehicles?

We offer SmartAuction — with nearly 4.5 million vehicles sold since 2000.
  • Virtual inventory. This online auction lets dealers easily search thousands of wholesale vehicles nationwide.
  • Bid and buy. Dealers can place bids and make offers in the office or on the go so they never miss an opportunity.
  • Check status. It's easy to update postings, answer questions about vehicles and respond to offers.

How are we helping people avoid common financial pitfalls?

We created Ally Wallet Wise — a free financial education program with online courses and live events.
  • Financial basics. Participants learn about budgeting, banking and investing, credit and auto financing.
  • 24/7 convenience. Free, self-guided online courses are available anytime day or night.
  • Practical resources. The program includes helpful videos, budgeting worksheets and an auto payment calculator.

Core Values

The principles that guide us

Our values shape our culture and drive our success.

Delivering on our promise requires us to work with integrity, be accountable to one another and LEAD in the workplace — and in the community. That's what it means to be an ally.

  • Look Externally

    Look Externally

    We're focused on innovation and strive to meet the needs of our customers by anticipating changes and responding quickly.

    It's not about the competition, it's about the customer. We keep our customers and innovation top of mind in all that we do. Ally leads the industry because we listen, we learn and we’re always looking ahead.”

    — Holly
    Director, Brand & Digital Group
    LEAD Award Recipient

  • Execute with Excellence

    Execute with Excellence

    Good enough is never enough. We continually look for ways to improve and do things better.

    My every action is a reflection of my work ethic — from a simple email response to a complex product launch. I strive to exceed expectations, and take pride knowing that people rely on my analysis and recommendations to improve existing products and develop new ones.”

    — Aaron
    Manager, Product Innovation
    LEAD Award Recipient

  • Act with Professionalism

    Act with Professionalism

    We operate with integrity, hold each other accountable, treat others with respect and embrace diversity.

    There are a lot of different ways you can view professionalism, but to me it means doing the right thing when no one is looking. Whether I'm working, participating in our employee engagement group or volunteering in the community on behalf on Ally, I am committed to doing everything with integrity.”

    — Nerissa
    Portfolio Specialist, Ally Servicing
    LEAD Award Recipient

  • Deliver Results

    Deliver Results

    We're driven to win for our customers. We measure our performance not only by our success, but by how we achieve it.

    Our expectations at Ally are high. We operate as one team with a shared desire to continually push ourselves, and a passion to go above and beyond in all we do.”

    — Chad
    Director, Insurance
    LEAD Award Recipient

We're dedicated to living up to the definition of our name — every day.