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Top Bank FAQs

  • What is Ally Bank's routing number?

    Our routing number is 124003116.

  • How do I view or search my account transactions?

    You can search for transactions once you log in to online banking:

    1. Choose the account with transactions that you'd like to search.
    2. Scroll down to the Transactions History section of your account detail page.
    3. Select the transaction search  located at the far right side of the page.
    4. You can search transactions using keywords, within a set number of days or by custom dates.
    5. Select Search to view transactions.
  • Can I deposit cash?

    No. We don't accept cash deposits. However, there are several ways you can make a deposit into your account.

    • Remote check deposit with Ally eCheck Deposit℠
    • Online transfers and direct deposit
    • Wire transfers and mail

Top Auto Finance FAQs

  • How do I make a vehicle payment online?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select Make a Payment.
    3. Select the desired account, and enter the date and amount.
    4. Verify and authorize your payment.

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly. Auto Pay and one-time payments are also available using Ally Auto Mobile Pay.

  • Can I make extra payments while on Auto Pay?

    Yes. To make extra payments:

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select Make a Payment.
    3. Select the desired account, payment type, date and amount.
    4. Verify and authorize your payment.

    You can also make extra payments using Ally Auto Mobile Pay.

    Making extra payments will not change your scheduled Auto Pay payments. They will continue as usual on the same day each month.

  • When are late charges assessed?

    Please refer to the payment schedule in your contract to see when late charges will be assessed. If you need to request a copy of your contract, call Ally Auto at 1-888-925-ALLY (2559) or log in to your Ally Auto Online Services account to contact us through the Message Center.

Top Ally Financial FAQs

  • What’s your corporate mailing address?

    Our corporate headquarters are located in Detroit, Michigan. You can send us mail at:

    Ally Financial
    P.O. Box 200
    Detroit, Michigan 48265-2000

    If you need to mail a bank deposit or auto payment, you can find the right mailing addresses on the Contact Us pages for either Ally Bank or Ally Auto.

  • How do I apply for a job with Ally?

    1. Visit the Ally Careers page
    2. Click Explore Jobs
    3. Search for open positions by entering keywords that describe a job, title or skills required. You can filter by job category, position level, requisition number and location.
    4. Select Apply Now on the Job Details page of the position you’re interested in

    If you’re a new user: review the Online Personal Privacy Policy on the Login page and create an account to apply for jobs.

    Note: Depending on the position, you may need to complete an assessment and provide required information in order to be considered for the job.

  • How are Ally Financial, Ally Bank and GMAC related?

    We started out as GMAC, a captive auto finance company and division of GM, and transformed into Ally Financial. Ally Bank, member FDIC, is our online banking subsidiary. Learn more about our nearly 100-year-old company.

Top Corporate Finance FAQs

  • What does Ally Corporate Finance do?

    Ally Corporate Finance provides financing to meet the unique needs of equity sponsors and middle-market companies in North America. The business specializes in providing senior secured, asset-based and cash flow loans for midsize companies.

  • Does Ally Financial offer financing for consumers?

    Yes. Ally's lines of business also include direct banking, retail and wholesale auto financing and insurance products. Find out more at www.ally.com.

  • What is the amount of a typical loan provided by Ally Corporate Finance?

    Typically Ally Corporate Finance is involved in transactions between $25 million and $250 million plus.

Top Privacy & Security FAQs

  • Where can I view and update my privacy and marketing communication preferences?

    Online

    Visit our Manage My Privacy Preferences page to view and manage how we share your personal information and how you receive marketing communications. You can also access this page by selecting Privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the top right of the page.

    By phone

    Call our 24/7 automated phone system at 1-800-204-2197 to manage your privacy and marketing communication preferences.

    To manage your preferences you will need your account number.

    Banking

    You can find your account number on your Ally Bank personal check or online once you log in to online banking. Choose the account that you’d like to view and next to Account Number, you can unmask all the digits of your account number.

    Auto Finance

    You can find your account number on your statement or online. Once you log in to Ally Auto Online Services, your account number will be next to your vehicle name.

    Mortgage

    You can find your account number on your statement.

  • How can I opt out of marketing emails?

    You can always opt out of marketing emails by selecting the unsubscribe link at the bottom of the email. You can also update your marketing communications preferences online by visiting the Manage My Privacy Preferences page or by calling us at 1-800-204-2197. You’ll need to enter your account number so we know it’s you.

    You’ll still receive emails related to your account information such as when your statement is available. However, you will no longer receive My Ally updates or other marketing emails.

  • Does Ally share my personal information with other companies?

    Yes. Ally may share your personal information with other companies for everyday business purposes, as stated in our Privacy Notice and Online Privacy Policy and as permitted by law.

    For more information, please visit our Online Privacy Policy and look for this section – Does Ally share the personal information it collects online?