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Top Bank FAQs

  • What is Ally Bank's routing number?

    Our routing number is 124003116.

  • How do I view or search my account transactions?

    You can search for transactions once you log in to online banking:

    1. Choose the account with transactions that you'd like to search.
    2. Scroll down to the Transactions History section of your account detail page.
    3. Select the transaction search  located at the far right side of the page.
    4. You can search transactions using keywords, within a set number of days or by custom dates.
    5. Select Search to view transactions.
  • Can I deposit cash?

    No. We don't accept cash deposits. However, there are several ways you can make a deposit into your account.

    • Remote check deposit with Ally eCheck Deposit℠
    • Online transfers and direct deposit
    • Wire transfers and mail

Top Auto Finance FAQs

  • How do I make a vehicle payment online?

    The easiest way to pay online is through Ally Auto Online Services. To make a payment once you log in:

    1. Select Make a Payment from the My Vehicles page.
    2. Select the desired account and enter the date and amount.
    3. Verify and authorize your payment.

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly. Auto Pay and one-time payments are also available using Ally Auto Mobile Pay.

    Online debit card payment
    You also have the option to make a one-time online debit card payment through a third-party service provider for a fee.

  • Can I make extra payments on my vehicle account?

    Yes. To make an extra payment:

    1. Log in to Ally Auto Online Services.
    2. Select Make a Payment from the My Vehicles page.
    3. Select the desired account, payment type, date and amount.
    4. Verify and authorize your payment.

    You can also make extra payments using Ally Auto Mobile Pay.

    Making extra payments will not change your scheduled Auto Pay payments. They will continue as usual on the same day each month.

    Online debit card payment
    To make an extra online debit card payment for a fee, you'll need to visit the third-party service provider

  • When are late charges assessed on my Ally Auto account?

    Refer to the payment schedule in your contract to see when late charges will be assessed.

    If you need to request a copy of your contract, call Ally Auto at 1-888-925-2559 or log in to your Ally Auto Online Services account to contact us through the Message Center.

Top Ally Financial FAQs

  • What’s your corporate mailing address?

    Our corporate headquarters are located in Detroit, Michigan. You can send us mail at:

    Ally Financial
    P.O. Box 200
    Detroit, Michigan 48265-2000

    If you need to mail a bank deposit or auto payment, you can find the right mailing addresses on the Contact Us pages for either Ally Bank or Ally Auto.

  • How do I apply for a job with Ally?

    1. Visit the Ally Careers page
    2. Click Explore Jobs
    3. Search for open positions by entering keywords that describe a job, title or skills required. You can filter by job category, position level, requisition number and location.
    4. Select Apply Now on the Job Details page of the position you’re interested in

    If you’re a new user: review the Online Personal Privacy Policy on the Login page and create an account to apply for jobs.

    Note: Depending on the position, you may need to complete an assessment and provide required information in order to be considered for the job.

  • How are Ally Financial, Ally Bank and GMAC related?

    We started out as GMAC, a captive auto finance company and division of GM, and transformed into Ally Financial. Ally Bank, member FDIC, is our online banking subsidiary. Learn more about our nearly 100-year-old company.

Top Corporate Finance FAQs

  • What does Ally Corporate Finance do?

    Ally Corporate Finance provides financing to meet the unique needs of equity sponsors and middle-market companies in North America. The business specializes in providing senior secured, asset-based and cash flow loans for midsize companies.

  • What is the amount of a typical loan provided by Ally Corporate Finance?

    Typically Ally Corporate Finance is involved in transactions between $25 million and $250 million plus.

  • What types of businesses receive financing from Ally Corporate Finance?

    Typical clients include manufacturers, distributors, retailers, and service companies in a broad spectrum of industries including specialty areas such as healthcare, retail, and automotive.

Top Privacy & Security FAQs

  • How can I review and update my privacy preferences?

    There are several ways to review and update your preferences:

    • Log in to your Ally Auto or Bank account and look for Profile and Privacy Preferences.
    • Call 1-800-204-2197 and have your account number available. Our menu will prompt you through your choices.
    • Visit ally.com/privacy and select Manage My Privacy Preferences. You’ll need to have your account number available.
  • How can I opt out of marketing emails?

    You can always opt out of marketing emails by selecting the unsubscribe link at the bottom of the email.

    In addition, you can manage your preferences through your Ally Auto or Bank online profile. If you don’t have an online profile, you can:

    • Call 1-800-204-2197 and have your account number available. Our menu will prompt you through your choices.
    • Visit ally.com/privacy and select Manage My Privacy Preferences. You’ll need to have your account number available.
  • Does Ally share my personal information with other companies?

    Yes, Ally may share your personal information with other companies, as stated in our Privacy Notice. For more information, please view our Online Privacy Policy.