Credit Card help & FAQs

You’ve come to the right place.

Have your access code handy (it’s in the offer you received online or by mail) and that’s it. You’re ready to apply.

Or, scan your QR code to get started!

1.  Log into your account
2. Make your way to Account Summary
3. Select Make a Payment
4. Choose the amount and payment date

    (If you haven’t added your bank account information yet, you can do that at this step)

5. Review your payment and you’re all set

The fastest, easiest way to make a payment is in the Ally Credit Card mobile app or online.

Mail works too. Send your check to:

Ally Credit Card
PO Box 660371
Dallas, TX
75266-0371

Make sure to write your account number on your check and to mail it 7-10 days before the payment due date to allow for delivery and processing.

To set up Autopay on the Web, log in to your Snapshot. Then, select Payments, then Credit Cards, then, Enroll in Autopay.

On our app, log in, then select the credit card account you’re setting up Autopay for. Select Account Summary, then tap the Menu button. Select Payments, then, Enroll in Autopay.

Once you have Autopay set up, the Enroll in Autopay link changes to Manage Autopay—go there to manage your Autopay settings.

Reach out to the merchant if you think you made the transaction but don’t remember all the details. 

If you suspect a fraudulent charge, call us at 1-888-366-2559 .

Give us a call at 1-888-366-2559 . We’ll secure your account and then we’ll send you a new card.