We often hear people on Facebook and Twitter raving about their customer service experiences with Ally Bank, but even we were a bit surprised–and flattered!–to find out that Netbanker had given us a 2011 OBR Best of the Web award.

Since 1997, Netbanker’s Online Banking Report has conferred awards upon financial institutions that provide cutting edge online banking features to their customers. They’re particularly big fans of the timer on the Ally Bank homepage that tells you exactly how long you’ll have to wait to talk to a personal banker. After running down a list of all the reasons they love this, they declared, “It’s a complete win-win.”

At Ally Bank, customer service is important to us. That’s why the timer on our homepage is just one of the many things we do to provide an outstanding customer service experience. Whenever you call us, you’ll always get a real live person. We also offer live chat on our site and answer customer questions on Twitter and Facebook. And the best part is we offer all of this 24 hours a day, 7 days a week.

What’s your preferred method of contacting an Ally Bank representative? Are there other things about Ally that you think set us apart from the rest?