At Ally Bank, we take pride in providing great customer service and always strive to improve the banking experience for our customers. That’s why we’re honored to have received three silver awards at the annual 2014 Stevie® Awards for Sales & Customer Service, where more than 1,500 nominations from organizations in every industry were evaluated for this year’s competition.
Best Use of Technology in Customer Service Award
Your security is paramount, and in 2013, we took several steps to enhance online security protection for our customers. Our newly implemented fraud detection system identifies when a computer tries to access your account for the first time. It protects you and your information by requiring two steps to verify your identity. The first step is a password entry. The second step is a code sent to your email or text to your phone. The two-step process is only required when logging into a new computer or when suspicious activity is suspected. This method protects customers by verifying them as the intended user of the account.
Ally Bank also began offering customers – free of charge – the award-winning Webroot® SecureAnywhere™ software – which blocks viruses, malware, spyware, key loggers, and screen grabbers to keep all your online information safe from cybercriminals. Webroot® SecureAnywhere™ goes beyond just PC protection by safeguarding your entire online experience, including Macs and Android smartphones and tablets. Offering Webroot® software to our customers reinforces our commitment to building the best banking experience possible by concentrating on delivering products and features that truly reflect the needs of our online customers.
Innovation in Customer Service Award
We continuously look for improved ways to provide customers with easy to understand language on all Ally Bank products. We received a silver award for launching our Straight Talk Product Guides, designed to ensure that fees, penalties, terms and conditions on all accounts are transparent and simple to understand – making it easier for consumers to compare and select banking products.
Customer Service Training Team of the Year Award
Ally Bank was also recognized for Customer Service Training Team of the Year. When customers call our Ally Care Team with an issue or just a routine question, it’s an opportunity for us to help our customers. Our Ally Care team participants undertake continual training and development to answer all customer questions and resolve any issues. Our goal is to always improve customer satisfaction and loyalty.
“These silver awards reinforce our efforts to improve the customer experience and illustrate how Ally Bank is committed to talking straight, doing what is right for the customer and being obviously better than the competition,” said Diane Morais, Ally Bank deposits and line of business integration executive.
Have you had a positive experience with Ally Bank’s customer service? How important is good customer service when you’re looking for a new bank?