Customer Spotlight: Talk To a Teller Whenever You Want

Sandro on February 13, 2011 at 11:40pm

When will ally be mobile compatible?

ROBERT T. on July 19, 2011 at 5:10am

I WOULD LIKE TO TALK TO YOU LIVE ONLINE NOW

Patricia on December 13, 2011 at 6:15pm

I did not yet have my routing # so I went to do a check yesterday to pay property taxes but it said it would not be paid till 12/16. So I called today to get the routing # and now the tax collector wont take it online cause yesterday was the last day to pay online to avoid penalties (their bill did not indicate this). I can't pay online now until 12/23 when they add the penalty so I went badk online to pay from Ally's site but now it says it will be paid on 12/19. Why does it take so long?

Darius on January 31, 2012 at 9:05am

Im interested in finding out about refinancig my current auto loan.At least find out my options during a rough patch.

gloria on October 8, 2012 at 5:17pm

if i bought a car from a dealership and you finance that vehicle and i had 30 days to put a down payment and didnt get the down payment but want to keep the car do i still have to turn in the car cause the dealership salesman tells me i have to take the car back since i havent put the down payment would you guys have payed the dealership for the car already

Dorothy C. on May 10, 2013 at 7:37am

If I pay on line how to I put some towards my property taxes, I see a spot on the actual bill but am not sure how to do it on line

Kye on March 15, 2014 at 6:48pm

I have a question about returning a truck I got about 4 months ago and how badly it'd hurt my dad's credit since he's the first one on the lease?

Marzena G. on March 24, 2015 at 9:26am

If I take money out of my Ally savings account, will I get taxes on it or not?

Samantha on July 15, 2018 at 11:28am

Hi my car payment was due on the 9th and I usually pay it on the 18th with the 10 day grace period. Would I ever be able to get a payment extension? I’ve never been late. Thank you.

Robert m. on January 13, 2020 at 8:21pm

I need to know my payoff for my leased pickup

Robert g. on January 20, 2020 at 4:16am

I want to know if y'all function under customer private Banker transparency and also accept promissory notes on their article 3 section 104 the UCC code

maria f. on June 2, 2020 at 3:01pm

hi I need to get my auto payoff please

yihua s. on July 4, 2020 at 2:49pm

$250 bonus

Charles J. on September 9, 2020 at 4:06pm

My wife's name is Denelle Carla Marks. We financed a 2010 Jeep Liberty and it was paid up in full a couple of years ago. Unfortunately through my own neglect at times and many unfortunate incidents well beyond my control our credit went from around 750 to somewhere in the 300 range. Fortunately my FICO is now nearing 600 although it has recently dropped a little due. A couple of years ago I became grossly late I think 2 or 3 months on the final payments of my Jeep Liberty. I was out of town struggling to find work and my vehicle was repossessed. I hurried home and paid the balance off. I am using Credit Karma and was using Lexington Law Firm to reestablish my credit. I think my loan originated with you guys 7 years ago. Can you guys find it in your hearts to take any negatives off my credit report? The negatives are preventing me from getting a home loan unless I go FHA which I am trying to avoid. Thanks

Theodore H. on December 13, 2020 at 9:13pm

I just applied for the savings account and misspelled my email address. Wondering if i can change. thanks!

sanjay on December 18, 2020 at 4:01am

hello

Melissa A. on January 13, 2021 at 8:11pm

Hardship info

Ismelio r. on February 7, 2021 at 1:45pm

Hi I need to chat with a auto finance representative thank you

Abbigail W. on February 12, 2021 at 9:53am

I want to know why my payment for March 1st is for $750 instead of $360.

Marvin C. on February 26, 2021 at 10:11am

I would like a call back concerning a company called SageStream that was apparently used by Ally to consider a car loan. I was concerned since the credit rating they used to turn me down was inaccurately low. My credit is almost perfect and I gave personal info over the phone to an automated operator to see what was going on and haven't heard anything. Now I'm worried I've been scammed by them. (App # 1101151102) Thank you for your help.

Caitlin T. on February 28, 2021 at 8:36am

I’m locked out of my account and need to get in ASAP to sign documents for closing on a home loan tomorrow.

Jordan b. on March 2, 2021 at 2:30pm

If my payment says completed will it come out of my bank?

Eric T. on March 15, 2021 at 10:10am

Can I use my debit card to deposit $ to open acct. w/you?

Eric T. on March 15, 2021 at 10:10am

Can I use my debit card to deposit $ to open acct. w/you?

Rodger T. on March 30, 2021 at 12:44pm

Aiiy,is the most useless bank, have ever hear of a dam bank you can not pay total pay off on a truck, you have to pay it off in 2 or3 large payments, other banks have told me that was bullshit. Then when you pay off it takes them up to 10 freaking days to get a email or a fax to just let someone know that it has been payed off.

Lucia p. on April 1, 2021 at 1:06pm

Order more checks

Gerry on April 13, 2021 at 9:05am

I'm having trouble paying my bill online. The app seems to not work for the past couple of weeks. Can't seem to get a live person on the telephone to get this taken care of.

Marcus K. on July 13, 2021 at 1:18pm

I need to know why an additional $30 was taken out of my account.

Tracey B. on July 26, 2021 at 2:52pm

I recently took my sons car registered in my name from him when he let it be repossessed. I don’t know when or how to make the payments. Please help me figure it out

Gary on July 30, 2021 at 10:46am

Payment

Walt on August 2, 2021 at 12:41pm

I need my ten days payoff but can’t get anyone on the phone or find it anywhere on the app

Matthew h. on August 14, 2021 at 11:24am

Hello

Brandon B. on August 17, 2021 at 7:21am

I need to make a car payment it was due Sunday on the 15 an I thought it was due the 17

Brandon b. on August 18, 2021 at 1:08pm

I want to make sure my car payment was received I called an it said it was received but wanted to double check

Corey F. on August 31, 2021 at 5:12pm

I am needing a replacement debit card.

Rayanenterprises on September 15, 2021 at 5:06pm

How can I return the car back for u guys I can’t afford it

Corina W. on September 20, 2021 at 11:51am

I paid my car off in full why hadn’t it shown on my account? And how do I get my title

Brook W. on September 23, 2021 at 8:34am

Hello I have been trying to contact you since yesterday about my jeep. I was needing to speak with someone about an extension. I am having a very hard time paying my payments . Every time I call I stay on hold for a very long time. I called Monday and spoke with someone about it and told them I wouldn’t be able to make a payment until the first and I haven’t been able to reach you all since

yvonne u. on October 1, 2021 at 9:08am

hello, im traveling overseas and im unable to access my bank account, it says too many attempts and its blocked, I need immediate access to it and is asking me to call but unfortunately im in a remote area where the best a I can get is internet I have no phone service, I have no way to make a call and are unable to chat because it requieres for me to log in, but ally with let me login... please I need access to my account.

Epi on October 18, 2021 at 1:48pm

What Contact info on numbers do not work

Rosemary M. on October 20, 2021 at 5:12pm

I need to speak to someone ASAP but keep getting hung up on

Nabil s. on October 21, 2021 at 2:41pm

I can't log in to my account

Patti s. on October 29, 2021 at 1:51pm

Hi trying to pay bill

Lexi E. on November 23, 2021 at 5:52pm

I’m hard of hearing and struggle on the phone, is there an email address I can use to correspond?

frances M. on December 18, 2021 at 2:11pm

i lost my car title, ally still has a lien on my vechile, which is payed for. i need a lien release to get another title.

frances M. on December 18, 2021 at 2:11pm

i lost my car title, ally still has a lien on my vechile, which is payed for. i need a lien release to get another title.

Frances M. on December 18, 2021 at 7:50pm

i bought a 2004 Blazer, its paided off you still have your name on the lien, I need for you to take the lien name of so i can get me another title, I lost the first one. Frances Martin, 1145 Eucutta Sanderville Rd Heidelberg, MS. 39439. Vin # 1GNDS135942.423525. Please sw end me a realease thanks

Ryan R. on December 20, 2021 at 12:01pm

Hi is this the Ally live chat

Reginald R. on December 20, 2021 at 10:15pm

Recently shifted to ALLY, I will be closing my acct. All day, trying to access log in, and being told a Txt was sent with a secondary security code several that never arrives to my txt times, and several timed phone calls (now 10:28 est) and a VM saying 30 mins to get a rep, I am done!

Mohammad e. on December 26, 2021 at 6:54pm

Hey I need help the car dealership who apply for loan for me to u guys and I got approved he change my income info from 3000 to 4000 I don’t even have a job at the moment how can I got approved for a loan ? When I don’t have any incomes ? Please help the dealership refusing giving me mt trade in car back it’s only 4 days ago. +18608496046

Joe B. on January 3, 2022 at 2:43pm

I can't seem to get through to anyone! Keep getting disconnected or in a horrible loop with your crappy music! I just want my title to my truck!! How the heck do you talk to a CSR that actually knows what I need or won't put me on hold for 30 minutes!!

John M. on January 7, 2022 at 8:00pm

I need to talk with someone that can help with an issue my car was Totaled in April 20 20 I have gap through Ally Auto USAA insurance has already paid I need Ally Financial to send paperwork that is needed to Allied auto gap anybody I have talk to cannot help me and keep transferring me to other departments I need somebody that can help Please don’t just tell me to call Ally Financial at 888-925-2559 I’ve done this and I was on the phone for hours I need somebody that can help not somebody to transfer me to one other person to another person to another person and still cannot help

Donnie B. on January 12, 2022 at 11:32am

Hi,Hello I have been calling for a week to see what options I may have to help with my truck payment .

Worst p. on January 17, 2022 at 10:22am

Ally sucks quick to take my money but take forever to refund worst bank

Barbara O. on January 20, 2022 at 7:02pm

When did I move $5,000 from canvas credit Union to you. The date please.

Roger R. on February 1, 2022 at 4:13pm

I can’t remember my account number

Joseph C. on February 7, 2022 at 2:05pm

Why does no one answer the phone!!!

Ruby O. on February 7, 2022 at 4:04pm

Hello I’m trying to make a auto payment on the phone for Gostabo Aguirla Alonso I don’t know his ally account number but I have his vin number :4T1K61AK9MU608767 if it’s any OK possible way I could get his alley account number to make payments in the future since his wouldn’t be able to make any payments this month or the next thanks have a great day

Shawn N. on February 8, 2022 at 8:53am

Could someone please contact Ally Auto to verify the check I deposited from auto. I have no access until this happens

Amii k. on February 8, 2022 at 4:34pm

Hi

Rhonda W. on March 15, 2022 at 4:49pm

I am checking on vehicle payment status

Domingo g. on March 16, 2022 at 10:24am

I transfer 1200.00 to my aact 227932655079 please call me I wasn't to speak to someone 786 357 8296

lexie on March 28, 2022 at 11:11am

unable to log in

Annakey L. on March 28, 2022 at 5:05pm

I have a few billing questions.

Justin E. on April 14, 2022 at 7:01pm

Please call. Made payment error. Sold vehicle and this is time sensitive. Need the payment canceled on my account so I can make correct payment from correct bank. Not able to make a payment because it shows paid off but it isn’t paid off that payment will be kicked back. Need help ASAP pls.

Tadarius B. on April 29, 2022 at 2:37pm

I need another extension on my past due balance

Amanda L. on May 4, 2022 at 7:34am

I recently got enrolled in a payment arrangement. I’m Needing to know how long I have to fill the paperwork out and how do I get it to someone once I’ve completed it.

Marshal D. on May 15, 2022 at 4:40pm

What’s a good number to call to make my car payment?

Rose L. on May 15, 2022 at 5:39pm

Is my account still on hold? It has been almost a month since it was placed on hold because of a check.

Jason D. on May 16, 2022 at 6:42pm

i need a banker now please?

Milton B. on June 1, 2022 at 1:29am

I have to talk to someone about withdrawing money from my account. I’ve called more than a dozen times and can’t get to anyone to withdraw some my money. Your answering service does not have an option to accomplish this simple request. I need some money from my account to pay the contractor who is repairing home. It had major damage from Hurricane Ida. I’ve been living in a motel since the storm (Augest 29, 2021). Please someone answer my request. Thank you

Fiaz on June 7, 2022 at 7:35am

Need assistance on account lock

Ruth S. on June 7, 2022 at 11:01am

I want to speak to agent about renewing CD

Crystal B. on June 15, 2022 at 11:28pm

I need to make a payment. I don't have my account number.

Daniel D. on June 18, 2022 at 10:57am

Terrible -- need to get rid of the "new" updated menus -- several questions on transferring in around 300,000, are transactions limited, how many can be made, withdrawels, etc and have spent over an hour try ing to talk to someone no way to do it, impossible. Time to change banks, you should be ashamed of y our totally false costumer service!

Arnold L. on June 23, 2022 at 4:47pm

Can a TOD be placed on a new savings act

Martha I. on June 28, 2022 at 4:18pm

Need communication with your services but have emergency with my mom is dying . I'm Need soliciting one stop for my payment Please. It's urgent please.

sharanlanguage on June 30, 2022 at 3:50am

Can someone give me a call at 504516-4738 asap my new number

20 m. on July 11, 2022 at 3:04pm

Are these people for real? They keep saying "We will answer your call" - most people would expect a bank to answer our call since they have our money!!! I've been on hold for over 20 minutes...

Bradley D. on July 17, 2022 at 7:21am

Question regarding my payment

Sharon s. on August 2, 2022 at 8:52am

I need to stop my automatic payment this month on my 2012 mustang. I was in an accident and waiting for news from my insurance adjuster

Linda s. on August 3, 2022 at 4:01pm

I need someone to call me asap. Everytime I call it hangs up. My # is 580 467 8198