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Mobile FAQs

  • When will my payment be applied?

    Payments scheduled:

    • Today before 3 pm ET are applied after 3 pm ET today.
    • Today after 3 pm ET are applied after 6 pm ET today.
    • After 6 pm ET for a future date, or on a Saturday or Sunday, will be applied on the scheduled payment date.

  • Is Ally Auto Mobile Pay safe and secure?

    Yes. We use the same 128-bit encryption as our desktop site to help keep your information secure. Ally Auto Mobile Pay doesn't store any personal or account information on your device.

    Visit our Security Center to learn more about how we protect your information.

  • What can I do with Ally Auto Mobile Pay?

    With Ally Auto Mobile Pay, making a payment is convenient, secure and quick.

    You can:

    • Manage and make one-time payments or schedule future payments and set up or edit Auto Pay.
    • Update your account profile information.
    • Pay past due balances.
    • View or add a payment account.
    • View or cancel pending payments.
    • Enroll in or view online statements.

    Download the app for iPhone or Android

    You'll need your Ally Auto Online Services username and password to log in to Ally Auto Mobile Pay. Don't have a username and password? Enroll now.

  • How do I get the Ally Auto Mobile Pay app?

    iPhone®
    To install the Ally Auto Mobile Pay app on your iPhone, visit the Apple App Store. iOS 4.2.6 or higher is required.

    Android™
    To install the Ally Auto Mobile Pay app on your Android phone, visit the Google Play Store. Android operating system 2.3.3 or higher is required.

    You'll need your Ally Auto Online Services username and password to log in to Ally Auto Mobile Pay. Don't have a username and password? Enroll now.

  • Do I need a username and password to access Ally Auto Mobile Pay?

    Yes. You'll need your Ally Auto Online Services username and password to log in to Ally Auto Mobile Pay. Don't have a username and password? Enroll now.

  • What versions of the iPhone® and Android™ are supported with the Ally Auto Mobile Pay app?

    Ally Auto Mobile Pay is available for:

    iPhone - iOS 4.2.6 or higher

    Android - Android 2.3.3 or higher
    Ally Auto Mobile Pay may not function as expected in the Android 4.0.3 & 4.0.4 versions. Please upgrade if you are using either of these two versions of Android.

  • How do I update my payment account information?

    1. Log in to Ally Auto Online Services
    2. From the My Vehicles page, select My Payment Accounts under Manage My Profile.
    3. Select Enter a new payment account.
    4. Enter your new payment account information (account type, routing number and account number).
    5. Authorize and save.

    You can also add a new payment account while actively making a payment using Ally Auto Mobile Pay.

  • Can I change or cancel a pending payment using Ally Auto Mobile Pay?

    To change a scheduled payment you must cancel and reschedule:

    1. Log in to Ally Auto Mobile Pay
    2. Go to your pending payments from the menu item Payment Status
    3. Select Cancel Payment
    4. Select Yes to confirm cancellation of payment
    5. Navigate back to Make a Payment to reschedule your payment

    You can also cancel online or call Ally 1-888-925-ALLY (2559) within the applicable time frame below.

    Payments scheduled:

    • Today before 3 pm ET may be cancelled prior to 3 pm ET today
    • Today after 3 pm ET may be cancelled prior to 6 pm ET today
    • After 6 pm ET for a future date may be cancelled any time before 3 pm ET on the scheduled payment date