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Mobile FAQs

  • Can I enroll or make changes to Auto Pay using Ally Auto Mobile Pay?

    To enroll or edit your Auto Pay settings, you will need to log in to the Ally Auto full site:

    1. Choose the account you want to enroll in Auto Pay
    2. Select Enroll in Auto Pay or Edit Auto Pay from My Vehicles
    3. Choose an existing payment account (checking or savings) or add a new one
    4. Select the desired date and amount
    5. Review and authorize Auto Pay enrollment or changes

    If you’re currently enrolled in Direct Pay, you must cancel Direct Pay before enrolling in Auto Pay.

  • When will my mobile payment be applied?

    Payments scheduled:

    • Today before 3 pm ET are applied after 3 pm ET today
    • Today after 3 pm ET are applied after 6 pm ET today
    • After 6 pm ET for a future date, or on a Saturday or Sunday, will be applied on the scheduled payment date

  • Is Ally Auto Mobile Pay safe and secure?

    Yes. We use the same 128-bit encryption as our full site to help keep your information secure. Ally Auto Mobile Pay doesn't store any personal or account information on your phone.

  • What can I do with Ally Auto Mobile Pay?

    With Ally Auto Mobile Pay, making a payment is convenient, secure and quick.

    What you can do:

    • View your payment information
    • Make one-time payments or schedule future payments
    • Pay past due balances
    • Add a payment account
    • View or cancel pending payments

    Download the app for iPhone or Android

    All you need is an Ally Auto online username and password to log in and get started. Don't have a username and password? Enroll now.

  • How do I get the Ally Auto Mobile Pay app?

    iPhone®
    To install the Ally Auto Mobile Pay app on your iPhone, visit the Apple App Store. iOS 4.2.6 or higher is required.

    Android™
    To install the Ally Auto Mobile Pay app on your Android phone, visit the Google Play Store. Android operating system 2.3.3 or higher is required.

    You'll need your Ally Auto Online Services username and password to log in to Ally Auto Mobile Pay. Don't have a username and password? Enroll now.

  • Do I need a username and password to access Ally Auto Mobile Pay?

    Yes. You'll need your Ally Auto Online Services username and password to log in to Ally Auto Mobile Pay. Don't have a username and password? Enroll now.

  • What versions of the iPhone® and Android™ are supported with the Ally Auto Mobile Pay app?

    Ally Auto Mobile Pay is available for:

    iPhone - iOS 4.2.6 or higher

    Android - Android 2.3.3 or higher
    Ally Auto Mobile Pay may not function as expected in the Android 4.0.3 & 4.0.4 versions. Please upgrade if you are using either of these two versions of Android.

  • What are challenge questions and why do I need them for Ally Auto Mobile Pay?

    Challenge questions are used for security purposes to enable you to log in, retrieve your username, password and to allow Customer Service to confirm your identity when you call. By answering your selected questions correctly, we'll know it's you.

    When you log in to Ally Auto Mobile Pay, you can choose to have us remember and register the device you're using so you can avoid answering a challenge question every time you log in.

  • How do I update my payment account information?

    To add a new payment account on the Ally Auto full site, log in to Ally Auto Online Services:

    1. From My Vehicles page, select My Payment Accounts under Manage My Profile
    2. Select Enter a new payment account
    3. Enter new bank account type (checking or savings), routing number and account number
    4. Provide your authorization and select Save

    You can also add a new bank account using Ally Auto Mobile Pay:

    1. On the Make a Payment screen, tap on From
    2. Select the Add Payment Account button
    3. Enter new bank account type (checking or savings), routing number and account number
    4. Authorize the payment by tapping on Accept

  • Can I change or cancel a pending payment using Ally Auto Mobile Pay?

    To change a scheduled payment you must cancel and reschedule:

    1. Log in to Ally Auto Mobile Pay
    2. Go to your pending payments from the menu item Payment Status
    3. Select Cancel Payment
    4. Select Yes to confirm cancellation of payment
    5. Navigate back to Make a Payment to reschedule your payment

    You can also cancel online or call Ally 1-888-925-ALLY (2559) within the applicable time frame below.

    Payments scheduled:

    • Today before 3 pm ET may be cancelled prior to 3 pm ET today
    • Today after 3 pm ET may be cancelled prior to 6 pm ET today
    • After 6 pm ET for a future date may be cancelled any time before 3 pm ET on the scheduled payment date