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Ally Auto Mobile Pay FAQs

  • When will my payment be applied?

    Payments scheduled and dated:

    • Before 3 pm ET on a weekday will be applied to your account on the payment date
    • After 3 pm ET and before 6 pm ET on a weekday will be applied to your account effective as of the payment date, although it will take 1 day to appear on the payment history page
    • Any time before 6 pm ET on the weekend will be applied on the date of payment

    Payments scheduled to be applied after 6 pm ET or for a future day will be applied on the date of payment.

  • Is Ally Auto Mobile Pay safe and secure?

    Yes. We use the same 128-bit encryption as our desktop site to help keep your information secure. Ally Auto Mobile Pay doesn't store any personal or account information on your device.

    Visit our Security Center to learn more about how we protect your information.

  • How do I get the Ally Auto Mobile Pay app?

    iPhone®
    To install the Ally Auto Mobile Pay app on your iPhone, visit the Apple App Store. iOS 4.2.6 or higher is required.

    Android
    To install the Ally Auto Mobile Pay app on your Android phone, visit the Google Play Store. Android operating system 2.3.3 or higher is required.

    You'll need your Ally Auto Online Services username and password to log in to Ally Auto Mobile Pay. Don't have a username and password? Enroll now.

  • What versions of the iPhone® and Android™ are supported with the Ally Auto Mobile Pay app?

    Ally Auto Mobile Pay is available for:

    iPhone - iOS 4.2.6 or higher

    Android - Android 2.3.3 or higher
    Ally Auto Mobile Pay may not function as expected in the Android 4.0.3 & 4.0.4 versions. Please upgrade if you are using either of these two versions of Android.

  • How do I update my payment account information?

    After you log in to Ally Auto Online Services, follow these steps:

    1. Select My Payment Accounts under Manage my profile
    2. If you need to delete an account, select the payment account you want to delete
    3. Enter new payment account information, accept authorization and select Save
  • Can I change or cancel a pending payment using Ally Auto Mobile Pay?

    To change a scheduled payment you must cancel and reschedule:

    1. Log in to Ally Auto Mobile Pay
    2. Go to your pending payments from the menu item Payment Status
    3. Select Cancel Payment
    4. Select Yes to confirm cancellation of payment
    5. Navigate back to Make a Payment to reschedule your payment

    You can also cancel online or call Ally at 1-888-925-2559 within the applicable time frame below.

    Cancellation policy:

    • For payments scheduled for a weekday before 3 pm ET, you can cancel any time before 3 pm ET on the payment date
    • For payments scheduled for a weekday after 3 pm ET and before 6 pm ET, you can cancel any time before 6 pm ET on the payment date
    • For weekend payments, you can cancel any time before 6 pm ET on the payment date