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Ally Auto Mobile Pay FAQs
iPhone®
To install the Ally Auto Mobile Pay app on your iPhone, visit the Apple App Store. iOS 9.0.0 or higher is required.
Android™
To install the Ally Auto Mobile Pay app on your Android phone, visit the Google Play Store. Android operating system 4.4x or higher is required.
You'll need your Ally credentials and password to log in to Ally Auto Mobile Pay.
To change or cancel a scheduled payment from Ally Auto Mobile Pay, log in and select Payments, then Transactions from the menu. Select Edit Payment Details or Cancel Payment to edit or cancel a transaction.
You can also cancel online or call Ally at 1-888-925-2559 within the applicable time frame below.
Cancellation policy
For payments scheduled for a weekday:
Before 3 pm ET, you can cancel any time before 3 pm ET on the payment date
Between 3 and 6 pm ET, you can cancel any time before 6 pm ET on the payment date
Between 6 and 11 pm ET, you can cancel any time before 11 pm ET on the payment date
After 11 pm ET on the previous day, you can cancel any time before 3 pm ET
After 11 pm ET on Friday, you can cancel any time before 6 pm on Saturday
For payments scheduled for a Saturday:
Before 6 pm ET, you can cancel any time before 6 pm ET on the scheduled payment date
After 6 pm ET, you can cancel any time before 11 pm ET on Sunday
For payments scheduled for a Sunday:
Before 11 pm ET, you can cancel any time before 11 pm ET on the scheduled payment date
After 11 pm ET, you can cancel any time before 3 pm ET on Monday
View or cancel an online debit card payment:
You can view or cancel online debit card payments through the third-party service provider.
Online debit card payments scheduled after 4 pm ET are applied on the following business day unless a different payment date is selected.
