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Ally Auto Mobile Pay FAQs
iPhone®
To install the Ally Auto Mobile Pay app on your iPhone, visit the Apple App Store. iOS 9.0.0 or higher is required.
Android™
To install the Ally Auto Mobile Pay app on your Android phone, visit the Google Play Store. Android operating system 4.4x or higher is required.
You'll need your Ally credentials and password to log in to Ally Auto Mobile Pay.
Return the vehicle. An independent company will inspect your vehicle after you return it. You will be charged for any excess mileage or wear based on the inspection. In addition to excess mileage and wear, there may be other charges. You can Contact us for details. Review the Lease End Process. For a lease return quote, log in and see your Request a Quote page.
Buy the vehicle. You will need to pay the purchase option price stated in your lease plus unpaid fees, taxes and any other unpaid amounts due. If you need financing, ask your dealer if you qualify for financing through your dealer and Ally. For a buyout quote, log in and see your Request a Quote page.
Extend your lease. To extend your lease while waiting for a new vehicle, contact us.
To change or cancel a scheduled payment from Ally Auto Mobile Pay, log in and select Payments, then Transactions from the menu. Select Edit Payment Details or Cancel Payment to edit or cancel a transaction.
You can also cancel online or call Ally at 1-888-925-2559 within the applicable time frame below.
Cancellation Policy
For payments scheduled on the current day:
Before 3 pm ET, you can cancel any time before 3 pm ET
Between 3 and 6 pm ET, you can cancel any time before 6 pm ET
Between 6 and 11 pm ET, you can cancel any time before 11 pm ET
After 11 pm ET, your payment will be applied the next day. You can cancel any time before 3 pm ET the next day
For payments scheduled for a future day, you can cancel any time before 3 pm ET on the scheduled payment date.
Please note: You can only cancel a payment if you're the person who scheduled the payment.
