Auto Pay & Direct Pay FAQs
FAQs
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Your payment will be applied on the day you scheduled it for. If your payment is scheduled for the 29th, 30th or 31st and the month doesn’t have that many days, we’ll apply it on the last day of the scheduled month.
For example, if your monthly payment is normally applied on the 30th day of the month, your February payment will be applied on Feb. 28 because February has fewer than 30 days.
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Log in anytime before 3pm ET on your scheduled payment date. From Snapshot, go to Vehicle Details and choose Cancel Direct Pay. Know that after you cancel Direct Pay, you won't be able to re-enroll as we don't offer this program anymore.
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Vehicle accounts:
Log in and select your vehicle, then Payments, then Enroll in Auto Pay. Once you’re enrolled, the menu will change to Edit Auto Pay, where you can make changes or cancel Auto Pay at any time.
You can cancel your Auto Pay payment any time before 3 pm ET on the scheduled payment date.
Keep in mind: if you're already enrolled in Direct Pay, you have to cancel it before enrolling in Auto Pay.
Credit cards:
On the web:
Log in , select your credit card account, select Payments, then Set Up Auto Pay.
On our app:
Log in, select your credit card, then Menu, Payments, then Enroll in Auto Pay. Once Auto Pay’s set up, Enroll in Auto Pay changes to Manage Auto Pay. Go there to make changes, or to cancel Auto Pay at any time.
Home loans:
Log in , select your home account, then Make a Payment. From there, you can turn Auto Pay on. Once activated, you can set up your payment preferences, edit, or stop Auto Pay at any time.
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The easiest way to make a payment is to log in , find your vehicle account in your Snapshot, and select Make a Payment—you can pay using your checking or savings account. You can also select Payments to enroll in Auto Pay.
Pay using a debit card
You can make a one-time online debit card payment through CheckFreePay . You'll need to have your vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind: CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.
Additional or early payments
You can make additional or early payments, however, we can't accept them from Direct Pay customers. If you'd like to make extra payments online, you'll need to cancel Direct Pay and enroll in Auto Pay. Or, give us a call at 1-888-925-2559 .
Paying off your vehicle
In most cases, you can pay off your financed vehicle online. Log in , choose the vehicle from your Snapshot, then select Payments, then View Payoff Quote. If you leased your vehicle, you’ll want to choose Lease-End Options. Follow the instructions to view your estimate and pay off your vehicle.