Making A Payment FAQs
FAQs
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Yes. You can schedule payments online any time, unless you're enrolled in Direct Pay. If you mail your payment, be sure to include your name and vehicle account number on each check. To pay towards multiple vehicles with one check, include a list of the account numbers with your check.
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We don't charge a fee to make a payment, but third-party sites like CheckFreePay, Western Union®, ACI Pay, and MoneyGram will.
The best way to ensure you're making your payment on the Ally website is to type ally.com/auto into your browser, go to the Ally app, or use your web browser favorites.
You can use your bank's bill pay feature or enroll in Auto Pay to have your monthly payments withdrawn directly from your checking or savings account on the day you choose.
If you're eligible, you can sign up to make payments by text. We won’t charge you to pay by text, but your phone service provider may. If you're not eligible, the option to sign up for text payments won't be available as a payment option. To learn more, log in and go to Alerts.
We're committed to making online payments safe, simple and convenient. Visit our Security Center to learn more about how to protect yourself online.
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Select your vehicle from your Snapshot and select Make a Payment from your vehicle details. Enter your payment amount, follow the instructions and submit your payment.
You can also pay by selecting Payments from your vehicle details and following the prompts.
Auto Pay
You can also enroll in Auto Pay, and we'll automatically withdraw payments monthly. Auto Pay and one-time payments are also available using the Ally app. Download for iPhone and Android .Online Debit Card Payment
You also have the option to make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount. -
You can make one-time online debit card payments through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.
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Select your vehicle from your Snapshot to display the Payment Status within the vehicle details. You can also find Payment Status in your Transactions.
Payments that you scheduled by text or using our website or app will show up here. Payments made through a third party won’t appear until they are processed, so you’ll need to contact that third party to ask about the payments that are still pending.
We can also text you to confirm when you’ve scheduled a payment with us, when we’ve received your payment, and if a payment has been returned.
To manage your alert settings, go to your Profile and select Alerts.
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We offer several payment options.
Auto Pay (automatic withdrawal)
Set up automatic recurring payments.One-Time Payments
Schedule one-time payments online or through the Ally app. Download for iPhone and Android .Pay by Text
If you're eligible, you can make monthly one-time payments by text. If you're not eligible, the option to sign up for text payments won't be available as a payment option. To sign up, you need to opt in to receive all payment alerts by text first. To learn more, log in and go to Alerts.Bill Pay
Pay using your bank's bill pay feature. Make sure you know your payment amount and Ally vehicle account number to set up a bill payment through your bank. Your bank may also require additional information, including the payment address.
Mail
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P. O. Box 380901
Bloomington, MN 55438Debit card payment
Make an online debit card payment.
Make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.Phone
Pay through ACI Pay, a service of ACI Payments, Inc.
You can pay through ACI Pay by calling 1-888-631-8930 . You'll need to have your Ally vehicle account number, your bank account number or card number, and your ZIP code on hand. Keep in mind — ACI Pay is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.In Person
MoneyGram
You can visit a MoneyGram location near you to make a one-time payment. Keep in mind that MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact MoneyGram to learn more about its payment options and current fees.Western Union® Quick Collect®
You can visit a Western Union Quick Collect® location near you to make a one-time payment. Keep in mind that Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact Western Union to learn more about its payment options and current fees.
Questions? Call 1-888-925-2559 for additional help. -
You can use your checking or savings account. Make sure you have your bank account number and your routing number available when scheduling payments.
You can also make one-time online debit card payments through CheckFreePay , which is a third-party provider. You’ll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay charges a $3.75 fee for its payment services, which is in addition to your payment amount.
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There are a few ways you can check your payment status.
Your online account
Log in , then select your vehicle from Snapshot. Your payment status will be listed below. Once we’ve received it, we’ll update your payment status to Completed within 24 hours.Email
We automatically send alerts by email whenever we receive a payment from you, and we let you know when something goes wrong with your payment. Log in , then select Alerts to manage some of the emails we send.Text
You can also receive certain payment alerts by text, including due date reminders and confirmations. Log in , then select Alerts to manage some of the texts we send. -
Mail
Send your payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951Don’t forget to include your vehicle account number on your check.
Phone
Call 1-888-925-2559 to pay over the phone through a third party who may charge a fee for its payment services. This fee is in addition to your payment amount. -
When we receive your monthly payment, we first apply it to earned and unpaid finance charges that have accrued since your last payment.
The remaining funds are then applied to the outstanding balance of amount financed and to the other amounts you owe under your contract in any order we choose.
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Check your contract or lease agreement for language regarding assessment of late fees.
If you need a copy of your contract or lease agreement, log in and check if it's available in Contracts and Titles under Documents from the navigation menu.
If you don't see the document you’re looking for, contact us to request a copy.
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Check your contract or lease agreement for language regarding assessment of late fees.
If you need a copy of your contract or lease agreement, log in and check if it's available in Contracts and Titles under Documents from the navigation menu.
If you don't see the document you're looking for, contact us to request a copy.
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If you’re managing your account online or with the Ally app, it’s simple – just enter more than the amount due in the Payment Amount field. You’ll then be able to choose whether to apply the extra money to the total amount financed (what you think of as making a “principal payment”) or to future payments. If you’re not sure what that means, it’s cool. We’ll explain the difference and how it can affect your payoff schedule when you make the payment.
If you’re using one of our other payment methods, simply include the extra amount with your regular payment. Then, we’ll apply the extra money toward your next regularly scheduled monthly payment.
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Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951 -
If your financial institution returns your Auto Pay or one-time payment, we will present the payment to your bank again. If your bank does not honor the payment after the second submission, that payment will be reversed from your account.
We'll send you a communication, either by U.S. mail or email, to let you know the payment was returned. Once you have sufficient funds in your payment account, you'll need to resubmit the payment online or via the payment methods listed below.
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P.O. Box 380901
Bloomington, MN 55438You can choose to make another payment, reestablish Direct Pay, or pay by phone. Keep in mind a third party may charge a fee for its payment services in addition to your payment amount.
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You can update and save your payment account information for all of your vehicles from your Payment Accounts page.
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Please Contact Us to change your due date.
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To learn more about extension options and whether you qualify, contact us at 1-888-925-2559.
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If you obtained Ally financing through Clearlane or another online marketplace, you can make payments and manage your account at allydirect.com.
You can also pay by phone by calling 855-636-2559. A third-party service provider fee will apply.
To mail your payment, send a scheduled payment to:
Ally Financial
P.O. Box 733203
Dallas, TX 75373-3203