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Making a payment FAQs
We offer several payment options.
Auto Pay (automatic withdrawal)
Set up automatic recurring payments.
One-Time Payments
Schedule one-time payments online or through the Ally Auto app. Download for iPhone and Android.
Pay by Text
If you're eligible, you can make monthly one-time payments by text. If you're not eligible, the option to sign up for text payments won't be available as a payment option. To sign up, you need to opt in to receive all payment alerts by text first. To learn more, log in to Ally Auto and go to Alerts.
Bill Pay
Pay using your bank's bill pay feature. Make sure you know your payment amount and Ally Auto account number to set up a bill payment through your bank. Your bank may also require additional information, including the payment address.
Mail
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P. O. Box 380901
Bloomington, MN 55438
Debit Card Payment
Make an online debit card payment.
Make a one-time online debit card payment through CheckFreePay. You'll need to have your Ally Auto account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.45 fee for its payment services, which is in addition to your payment amount.
Phone
Pay through ACI Pay, a service of ACI Payments, Inc.
You can pay through ACI Pay by calling 1-888-631-8930. You’ll need to have your Ally Auto account number, your bank account number or card number, and your ZIP code on hand. Keep in mind — ACI Pay is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.
In person
MoneyGram
You can visit a MoneyGram location near you to make a one-time payment. Keep in mind that MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact MoneyGram to learn more about its payment options and current fees.
Western Union® Quick Collect®
You can visit a Western Union Quick Collect® location near you to make a one-time payment. Keep in mind that Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact Western Union to learn more about its payment options and current fees.
Questions? Call 1-888-925-2559 for additional help.
Select your vehicle from your Snapshot and select Make a Payment from your vehicle details. Enter your payment amount, follow the instructions and submit your payment.
You can also pay by selecting Payments from your vehicle details and following the prompts.
Auto Pay
You can also enroll in Auto Pay, and we'll automatically withdraw payments monthly. Auto Pay and one-time payments are also available using the Ally Auto app. Download for iPhone and Android.
Online Debit Card Payment
You also have the option to make a one-time online debit card payment through CheckFreePay. You'll need to have your Ally Auto account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.45 fee for its payment services, which is in addition to your payment amount
Check your contract or lease agreement for language regarding assessment of late fees.
If you need a copy of your contract or lease agreement, log in and check if it's available in Contracts and Titles under Documents from the navigation menu.
If you don’t see the document you’re looking for, contact us to request a copy.
Check your contract or lease agreement for language regarding assessment of late fees.
If you need a copy of your contract or lease agreement, log in and check if it's available in Contracts and Titles under Documents from the navigation menu.
If you don't see the document you're looking for, contact us to request a copy.
To learn more about extension options and whether you qualify, contact us at 1-888-925-2559.
Please Contact Us to change your due date.
Yes. To make an auto payment greater than the amount noted on your bill, include the additional amount when making your payment. This can be done using any of our available payment methodologies.
You can pay extra towards your vehicle by simply entering more than the scheduled amount due when you make a one-time payment or enroll in/edit Auto Pay.
You can make one-time online debit card payments through CheckFreePay. You’ll need to have your Ally Auto account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.45 fee for its payment services, which is in addition to your payment amount.
When we receive your monthly payment, we first apply it to earned and unpaid finance charges that have accrued since your last payment.
The remaining funds are then applied to the outstanding balance of amount financed and to the other amounts you owe under your contract in any order we choose.
We don't charge a fee to make a payment, but third-party sites like CheckFreePay, Western Union®, ACI Pay, and MoneyGram will.
The best way to ensure you're making your payment on the Ally website is to type ally.com/auto into your browser, go to the Ally Auto app, or use your web browser favorites.
You can use your bank's bill pay feature or enroll in Auto Pay to have your monthly payments withdrawn directly from your checking or savings account on the day you choose.
If you're eligible, you can sign up to make payments by text. We won’t charge you to pay by text, but your phone service provider may. If you're not eligible, the option to sign up for text payments won't be available as a payment option. To learn more, log in to Ally Auto and go to Alerts.
We're committed to making online payments safe, simple and convenient. Visit our Security Center to learn more about how to protect yourself online.
If your financial institution returns your Auto Pay or one-time payment, we will present the payment to your bank again. If your bank does not honor the payment after the second submission, that payment will be reversed from your account.
We'll send you a communication, either by U.S. mail or email, to let you know the payment was returned. Once you have sufficient funds in your payment account, you'll need to resubmit the payment online or via the payment methods listed below.
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
You can choose to make another payment, reestablish Direct Pay, or pay by phone. Keep in mind a third party may charge a fee for its payment services in addition to your payment amount.
There are a few ways you can check your payment status.
Your online account
Log in to Ally Auto, then select Transactions to check the status of your payment and whether we’ve received it. Once we’ve received it, we’ll update your payment status to Completed within 24 hours.
Email
We automatically send alerts by email whenever we receive a payment from you, and we let you know when something goes wrong with your payment. Log in to Ally Auto, then select Alerts to manage some of the emails we send.
Text
You can also receive certain payment alerts by text, including due date reminders and confirmations. Log in to Ally Auto, then select Alerts to manage some of the texts we send.
You can use your checking or savings account. Make sure you have your bank account number and your routing number available when scheduling payments.
You can also make one-time online debit card payments through CheckFreePay, which is a third-party provider. You’ll need to have your Ally Auto account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay charges a $3.45 fee for its payment services, which is in addition to your payment amount.
Mail
Send your payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Note: Please include your Ally Auto account number on your check.
Phone
Call 1-888-925-2559 to pay over the phone through a third party who may charge a fee for its payment services. This fee is in addition to your payment amount.
Yes. You can schedule payments online any time, unless you're enrolled in Direct Pay. If you mail your payment, be sure to include your name and Ally Auto account number on each scheduled payment. To pay towards multiple vehicles with one check, include a list of the account numbers with your check.
To check the status of your payment, log in to Ally Auto, then select your vehicle from your Snapshot to view your vehicle details.
If you pay by text, or make a payment through your Ally Auto Online account, you can check the status of your payment under Payment Status, or from your Transactions.
We can also text you to confirm when you've scheduled your payment, when we’ve received your payment, and if a payment has been returned. To manage your alert settings, log in to Ally Auto, then go to Alerts.
If you don't see your payment, it wasn't scheduled.
If you need to make a payment, you can always go to Payments from your online account or from the Ally Auto app.
Other ways to pay
Bill Pay
Pay using your bank's bill pay feature. Make sure you know your payment amount and Ally Auto account number to set up a bill payment through your bank. Your bank may also require additional information, including the payment address.
Mail your payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Pay by Text
If you're eligible, you can make monthly one-time payments by text. Log in to Ally Auto and go to Transactions to check the status of your one-time payment, or go to Alerts to learn more. .
Pay by phone
You can pay through ACI Pay by calling 1-888-631-8930. You’ll need to have your Ally Auto account number, your bank account number or card number, and your ZIP code on hand. Keep in mind — ACI Pay is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.
Make an online debit card payment.
Make a one-time online debit card payment through CheckFreePay. You'll need to have your Ally Auto account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.45 fee for its payment services, which is in addition to your payment amount.
In person
MoneyGram
You can visit a MoneyGram location near you to make a one-time payment. Keep in mind that MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact MoneyGram to learn more about its payment options and current fees.
Western Union® Quick Collect®
You can visit a Western Union Quick Collect® location near you to make a one-time payment. Keep in mind that Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact Western Union to learn more about its payment options and current fees.
If you choose a different payment method, and you incur a late fee or a third-party fee because you couldn’t schedule your payment online, contact us. We may reimburse you for the late fees.
You can update and save your payment account information for all of your vehicles from your Payment Accounts page.
If you obtained Ally financing through Clearlane or another online marketplace, you can make payments and manage your account at allydirect.com.
You can also pay by phone by calling 855-636-2559. A third-party service provider fee will apply.
To mail your payment, send a scheduled payment to:
Ally Financial
P.O. Box 733203
Dallas, TX 75373-3203