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Making a payment FAQs
We offer several payment options.
Online Auto Pay (automatic withdrawal)
Set up automatic recurring payments.
One-time payments
Schedule one-time payments online or use Ally Auto Mobile Pay. Download for iPhone and Android.
Your bank's bill pay feature
Make sure you know your payment amount and Ally Auto account number to set up a bill payment through your bank. Your bank may also require additional information, including the payment address.
Mail
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P. O. Box 380901
Bloomington, MN 55438
Debit card payment
Make a one-time online debit card payment through a third-party service provider. You'll need to know your Ally Auto account number, your debit card number, and your ZIP code. Keep in mind, the third party may charge a fee for its payment services in addition to your payment amount.
Phone
Pay through ACI Pay, a service of ACI Payments, Inc.
You can pay through ACI Pay by calling 1-888-631-8930. You'll need to have your Ally Auto account number, your bank account number or card number, and your ZIP code on hand. Keep in mind, ACI Pay is a third party who may charge a money transfer fee for its payment services in addition to your payment amount.
After logging in and selecting your vehicle from your Snapshot, select Make a Payment on your vehicle details page. Enter your payment amount, follow the instructions and submit your payment.
You can also pay by selecting Payments from your vehicle details page and following the prompts.
Auto Pay
You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly. Auto Pay and one-time payments are also available using Ally Auto Mobile Pay. Download for iPhone® and Android™.
Online Debit Card Payment
You also have the option to make a one-time online debit card payment through a third-party service provider. Keep in mind the third-party may charge a fee for its payment services in addition to your payment amount.
You can pay extra towards your vehicle by simply entering more than the scheduled amount due when you make a one-time payment or enroll in/edit Auto Pay.
You can make one-time online debit card payments through a third-party service provider. Keep in mind the third party may charge a fee for its payment services in addition to your payment amount.
When we receive your monthly payment, we first apply it to earned and unpaid finance charges that have accrued since your last payment.
The remaining funds are then applied to the outstanding balance of amount financed and to the other amounts you owe under your contract in any order we choose.
If your financial institution returns your Auto Pay or one-time payment, we will present the payment to your bank again. If your bank does not honor the payment after the second submission, that payment will be reversed from your account.
We'll send you a communication, either by U.S. mail or email, to let you know the payment was returned. Once you have sufficient funds in your payment account, you'll need to resubmit the payment online or via the payment methods listed below.
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
You can choose to make another payment, reestablish Direct Pay, or pay by phone. Keep in mind a third party may charge a fee for its payment services in addition to your payment amount.
You can use your checking or savings account. Make sure you have your bank account number and your routing number available when scheduling payments.
You can also make one-time online debit card payments through a third-party service provider. Keep in mind the third party may charge a fee for its payment services in addition to your payment amount.
Make sure you know your payment amount and your Ally Auto account number.
Mail
Send your payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
Note: Please include your Ally Auto account number on your check.
Phone
Call 1-888-925-2559 to pay over the phone through a third party who may charge a fee for its payment services. This fee is in addition to your payment amount.
Yes. You can schedule payments online any time, unless you're enrolled in Direct Pay. If you mail your payment, be sure to include your name and Ally Auto account number on each scheduled payment. To pay towards multiple vehicles with one check, include a list of the account numbers with your check.
To check the status of your payment, select your vehicle from your Snapshot to view your vehicle details page.
From your vehicle details page, you can check the status of your payment under Payment Status at the top of the page. You can also view all payments within Transactions at the bottom of the page.
If your payment status doesn’t update within 15 minutes, you can try again or call us at 1-888-925-2559.
