Special Handling FAQs

You can contact us at:

Mail
Ally Financial, 380901
Bloomington, MN 55438

Fax
844-546-2585

Phone
877-713-5101 or 972-537-2389
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

You can contact us at:

Mail
Ally Financial, P.O. Box 380901
Bloomington, MN 55438

Fax
877-962-4622

Phone
877-735-4622
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

You can contact us at:

Mail
Ally Financial, P.O. Box 130424
Roseville, MN 55113

Post Bankruptcy Team Phone
866-447-6583
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

Fax
651-367-2005

Call Ally Customer Care at 888-925-2559 to provide your attorney’s information. We will then cease calls to you and make contact with your attorney.

If you have additional questions, the department can be contacted at:

Mail
Ally Financial, P.O. Box 130424
Roseville, MN 55113

Attorney Retained Team Phone
855-867-2559
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

Fax
651-367-2015

For questions regarding insurance claims after your vehicle has been in an accident, contact us.

If you have a deficiency balance after your claim has been settled and have additional questions, contact us at:

Phone
866-679-6650
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

You can contact us at:

Mail
Ally Financial, P.O. Box 380901
Bloomington, MN 55438

Impounds Team
Phone
888-477-8459 Option 2
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

Fax
844-329-1597

Confiscations Team Phone
888-477-8459 Option 3
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

Fax
866-728-6111

You can contact us at:

Mail
Ally Financial, P.O. Box 130424
Roseville, MN 55113

Phone
888-204-9783
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT

Fax
651-367-2015

You can contact us at:

Mail
Ally Financial, P.O. Box 130424
Roseville, MN 55113

Fax
651-367-2005

Phone
800-495-1578
Mon–Thu, 7 am - 6 pm CT
Friday, 7 am - 5 pm CT