Alerts and notifications FAQs

FAQs

Will providing a mobile number for text alerts update my profile or security code delivery options?

No. If you want to change the mobile number in your profile or security code delivery information, you'll need to do so separately in online banking.

Are all alerts eligible for text delivery?

No. At this time you'll only receive email alerts for:

Bill Pay
Zelle® payments
Ally eCheck Deposit℠
Transfers to or from other institutions

We'll also notify you by email when you add your Ally Bank Debit MasterCard® to Apple Pay® or open a new account with us.

Why do you send me an alert when I make a transfer?

We send you an alert after certain account activities – just so you'll know what's happening with your account.

For example, if a transfer was made in error, you will know about it and be able to correct it quickly.

What types of alerts will Ally Bank send me?

We send security, transfers and other alerts automatically to help you keep track of your account activity. You can create custom alerts to stay on top of balances, deposits, overdrafts and transactions.

To view alerts and manage your alert preferences, log in to online banking, select Your Name (or Profile if you're on your mobile device), and then choose Alerts.

For your protection, you can't unsubscribe from automatic alerts, but you can choose to receive some of them by email, text or both.

How do I stop receiving text alerts from Ally Bank?

You can either reply STOP to any of our text alerts or update your alert settings in online banking. Keep in mind, if you reply STOP you won't receive any text alerts from us, so if you'd like to edit preferences for a particular alert, you'll need to do so in online banking.

How do I sign up for text alerts from Ally Bank?

Log in to online banking, select Your Name (or Profile if you're on your mobile device), then choose Alerts to Add a Mobile Number you'd like to use. You'll then receive a text from us, reply YES to verify.

If we can't verify your mobile number, we'll keep sending alerts to the email address in your profile.

What is the difference between security alerts and secure email?

We will send you security alerts to notify you of unsuccessful login attempts or password changes, or if we notice suspicious activity on your account.

These alerts can come to you by email, but they are not the same as secure email.

Secure email is a way for you to contact us through Ally Online Banking if you have a specific question about your account.

Simply log in to your account and to go secure email. It's as easy as sending an email from a personal email account–only we make sure that your information is kept secure.