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The Ally Skill℠ for Amazon Alexa FAQs
The account linking process is encrypted to protect your information and establish a secure connection between Amazon and Ally. We also ask you to create a unique, 6-digit voice passcode for an added layer of security when using our skill.
Of course, we won't share your personal and login information with Amazon or anyone else.
When you enable our skill, you’ll be asked to provide the same username and password you use to access online and mobile banking. This is how Alexa verifies your account with us, but your login information is never shared with Amazon or anyone else.
It may be because your online access is blocked or there's something you need to take care of in online banking. Check that you provided the right username and password, then if it's still not working, log in on ally.com to get help.
It's a 6-digit passcode you'll create as you're enabling the skill, which you'll be asked to say whenever you request a transfer. You can also choose to have Alexa always ask for your voice passcode before providing any account information. To turn this feature on/off or change your voice passcode after you set it up, you'll need to disable and re-enable the Ally Skill.
We recommend creating a voice passcode that’s different from your banking PIN or mobile app login passcode if you have one.
You'll need to update your Amazon Alexa app. To check for updates, go to the app store on your mobile device and search for Alexa app. If an update is available, select Update. If you don't see Update, that means you're using the latest version of the Alexa app.