Help Center

Ask a question

Login & Sign Up FAQs

  • How do I enroll my vehicle account online?

    Please visit Ally Auto and select Enroll Now to get started.

    How it works:

    1. Enter account information
    2. Add vehicle(s)
    3. Create your username and password
    4. Authorize Ally Auto to send account information electronically

    What you’ll need to have ready:

    • Last 4 digits of your SSN or TIN
    • Date of birth
    • Account number or VIN
  • How do I access my vehicle account information online?

    • Select Log in or My Accounts
    • Continue by entering your username, select Auto Accounts and enter your password
  • Should I register my computer?

    It depends. If it's a private computer you use all the time, like one you use in your home, it's a good idea to register it; you'll only have to enter your username and password when you log in.

    It's not a good idea to register a public computer like those in a public place, like a library or coffee shop. When you log in from a public computer that you haven't registered, we'll use additional verification in the form of challenge questions to make sure it's really you.

  • What if I forget my Ally Auto Online Services password?

    To reset your password:

    1. Visit Ally Auto
    2. Select Log In
    3. Select Forgot your password and follow the password instructions

    To help protect the safety of your account, we will need some information (to make sure it's you) such as:

    • Last 4 digits of your SSN or TIN
    • Date of birth
    • Account number or VIN
  • I am being asked to input additional information during the log in process. Is my information safe and secure?

    We recognize that you have to input additional information to successfully access your account. We apologize for the inconvenience.

  • How do I change my trusted image or challenge questions for Ally Auto Online Services?

    Here's how to change your trusted image or challenge questions:

    1. Log in to your account at
    2. Go to My Online Profile
    3. Select either Trusted Image or Challenge Questions
    4. Follow the instructions to make your updates

  • What are challenge questions and why do I need them for Ally Auto Online Services?

    Challenge questions are questions you set up on our site that we'll ask when you log in from a computer that's not registered with us. These questions provide additional security to your account by helping prevent someone who is not you from accessing it. When you answer these questions correctly, we'll know it's you trying to log in to your account.

  • The website won't accept my date of birth. What can I do?

    When typing in your date of birth, you must use forward slashes (ex. mm/dd/yyyy).