Ask a question
Alerts & Notifications FAQs
What are Sleeping Money alerts?
If you have a Money Market or Online Savings account, we send you email reminders to let you know when your money could be working harder. If your account has not had withdrawals for a certain amount of time, we tell you ways your money could be doing more—even if it means recommending you switch to another account, such as our No Penalty CD, to earn even higher interest. This is just one way we work hard at being a better bank for you.Was this helpful?
Do I have to keep a large balance to get Sleeping Money alerts?
No. If you have a Money Market or Online Savings account, we'll send you Sleeping Money alerts no matter the size of your balance. We want to help you get the most you can out of your Ally account, regardless of your balance. This means recommending ways to help your money grow. We think it's just the right thing to do.Was this helpful?
I'm not getting Sleeping Money alerts. How do I get them?
Just make sure we have your correct email address by checking your profile online and making any necessary changes. You can also call us at 1-877-247-ALLY (2559) to reach a live person who can assist you with updating your email address. Once we have your correct email address, you'll receive Sleeping Money alerts if your money goes to sleep on you.Was this helpful?
Why do you send me an alert when I make a transfer?
We send you an alert after certain account activities – just so you'll know what's happening with your account.
For example, if a transfer was made in error, you will know about it and be able to correct it quickly.Was this helpful?
What alerts and notifications are available from Ally?
There are two ways to get alerts and notifications from us: automatically or through a subscription.
Get automatic alerts and notifications just for having an Ally account.
- Sleeping Money Alerts for Money Market and Online Savings accounts
- Your CD is up for renewal
- Your latest statement is available
- You have a Customer Service message waiting in Online Banking
- Your transfer is processing
- A new transfer account was added
- A new Payee was added
- A payment was completed
- There was a problem with a payment or transfer
- A new account was opened
- Your ID or password was changed
- Security Alerts if there have been multiple unsuccessful log-in attempts for your account
Sign up for these alerts and notifications from Ally:
Was this helpful?
- Balance Notification
- Deposit Notification
- Overdraft Alert
- Overdraft Transfer Alert
What is the difference between security alerts and secure email?
We will send you security alerts to notify you of unsuccessful login attempts or password changes, or if we notice suspicious activity on your account.
These alerts can come to you by email, but they are not the same as secure email.
Secure email is a way for you to contact us through Ally Online Banking if you have a specific question about your account.
Simply log in to your account and to go secure email. It's as easy as sending an email from a personal email account—only we make sure that your information is kept secure.Was this helpful?