Help Center

Ask a question

Login FAQs

  • How do I log in to my online account?

    If you already have an Ally Bank online account with a username and password, you can log in to allybank.com from your computer. You can also log in to m.allybank.com from your mobile phone, or download our Mobile Banking app for iPhone® or Android™.

    To get online access, open a new account online or call Customer Care Support at 1-877-247-ALLY (1-877-247-2559) to get started.

  • Where do I enter my Online Banking password?

    You’ll be asked to enter your password after entering your username and selecting continue. If we don’t recognize your computer, we may ask for additional verification before you can enter your password.
  • What’s an Online Banking password hint?

    A word or phrase that reminds you of your password if you forget it.
  • I have forgotten my password or my username is blocked. What should I do?

    Forgotten password:

    1. Select log in from the homepage
    2. Enter your username then select continue
    3. Select I forgot my password next to the password field
    4. Choose whether you'd like your password hint emailed to you or if you'd rather change your password
    5. Select submit

    If you select to change your password, follow the steps provided.

    Blocked username:

    If your Ally Bank username is locked out simply call us 24/7 at 1-877-247-ALLY (2559) to have it reset.

  • My password has failed, or I have forgotten it. What should I do?

    From allybank.com: Select Forgot Password beneath the box where you log in. You'll then be asked to enter the email address you used when creating the account. We'll email you a link with instructions to update your password within 24 hours.

    From Ally Mobile Banking: Select Password Hint under the password field. If the hint that displays doesn't help, you'll be prompted to call Ally and we'll help you out right over the phone.

  • What’s a trusted image in Online Banking?

    The trusted image, formerly called the SafeKeys image, is a picture you pick that displays when you log in.

    Soon, we’ll be streamlining the login process, and you’ll no longer need to verify the trusted image. As always, you can be confident that your accounts are secure. We’ll still send you a security code to make sure it’s you when we need additional verification.

  • What’s a Security Code in Online Banking?

    It’s a 6-digit code that you can ask us to send in a text message or email when you log in from a device we don’t recognize. The code can only be used once, and expires 20 minutes after it’s sent.
  • How long do Security Codes take to arrive?

    It depends how the code was sent. If it was sent as an email, it may take a few minutes to arrive (remember to check your SPAM folder). If the code was sent as a text message, it normally will arrive within a few seconds. If it has not arrived yet, try sending it again. If you have set up another option to receive security codes you can try sending it to that email address or phone number.
  • Should I save the Security Code?

    No. Since this is a randomly generated one-time code you won’t need to use it again.
  • How can I change where the Security Code is sent?

    To change where you receive security codes, simply log in to online banking and go to the Security Code Delivery section in My Profile. For your protection, you can’t change where you receive security codes until you have completed logging in.
  • What carriers are supported to receive a Security Code via a text message?

    AT&T, Verizon Wireless, Sprint, T-Mobile®, Alltel, Nextel, Boost, U.S. Cellular, MetroPCS, nTelos, ACS Wireless, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, Cox Wireless,  Appalachian Wireless, GCI Communications, Golden State, Illinois Valley Cellular, Keystone Wireless, Inland Cellular, NEPA, Nex-Tech Wireless, Thumb Cellular, United Wireless, West Central Wireless, Cellcom, C Spire Wireless, Cricket, Cincinnati Bell Wireless and Virgin Mobile.
  • How can I get HELP from my phone when I receive the Security Code as a text?

    If you need assistance from your phone when you receive a security code, just text HELP to 25597 for more information. View our SMS terms and conditions to learn more.
  • How frequently will I receive text messages containing Security Codes?

    You’ll only receive a text message containing a security code when you request it to be sent.

  • How do I STOP Security Codes from being sent as a text to my phone?

    If you want to stop Ally Bank from sending security codes to your phone, text STOP to 25597. If you wish to receive security codes again, just text OPTIN to 25597.

  • Do message and data rates apply to Security Codes sent as a text message?

    We don’t charge a message delivery fee, but standard message and data rates from your carrier may apply. Check with your provider if you have any questions about your plan and the cost of receiving text messages.
  • Should I register this computer in Online Banking?

    It depends on the type of computer you’re on. If you’re on a personal computer that you use frequently it’s a good idea to register it. If you’re on a friend’s computer or a computer used by the public you should not register it.
  • Can I register more than one computer in Online Banking?

    Yes. You can register as many computers as you want. To register another computer simply log in from it. After you enter your security code you’ll be given the option to register the computer.
  • Which browsers work best with online banking?

    For best results, we recommend you use:

    Note: Since Microsoft no longer supports XP, we can’t support the Internet Explorer 8 browser.