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Alerts FAQs
We'll send you important alerts by text and email about your payments and account, but we'll never spam you with emails or texts you don't want.
To manage some of the texts and emails we send, log in to Ally Auto, then select Alerts. To learn more about how you can stop or start receiving texts from us, view our terms and conditions.
You need to make sure you've provided your mobile number and consent to receive text messages from us first. (To check, log in to Ally Auto, then select Alerts. If you haven't provided consent, you'll see a link to opt in.)
Once you've provided consent, you can manage some of the texts we send from Alerts.
You can manage some of your text message preferences, including those about your payments, by logging in to Ally Auto, then selecting Alerts.
When we have your mobile number and consent, we may send you some text messages automatically. For example, if there's an urgent issue with your account, or you've set up a form of payment assistance, we may send you text alerts about those activities. We send these on a case-by-case basis, so you won’t be able to pick and choose from Alerts. However, we'll never spam you with texts you don't want. To stop receiving texts from us altogether, log in to Ally Auto, visit the Contact Information section of your profile, and un-check text messages from your mobile number.
You can reply STOP to any text message we send, or you can revoke consent by logging in to Ally Auto, visiting the Contact Information section of your profile, and un-checking text messages from your mobile number.
Keep in mind — if you reply STOP or remove consent from your profile, we'll stop sending all text messages. If you'd like to edit your preferences for certain text alerts (like those about your payments), log in to Ally Auto, then select Alerts.
