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Alerts FAQs
We'll send you important alerts by text and email about your payments and account, but we'll never spam you with emails or texts you don't want.
We can send you important text notifications about your payments. If you're eligible, log in to Ally Auto and go to the Alerts page to sign up for pay by text. We will send you text prompts when it’s time to make your payment.
To manage some of the texts and emails we send, log in to Ally Auto and go to Alerts. To learn more about how you can stop or start receiving texts from us, view our terms and conditions.
To stop or start receiving certain payment reminders (including reminders that let you make payments by text), log in to Ally Auto, then go to Alerts to turn them on or off whenever you want.
Note that when we have your mobile number and consent, we may send you some text messages automatically. For example, if there’s an urgent issue with your account or you’ve set up a form of payment assistance, we may send you text alerts about those activities. We send these on a case-by-case basis, so you won’t be able to pick and choose from Alerts.
You can reply STOP to any text message we send, or log in to Ally Auto and revoke consent from the Contact Information section of your profile. (Un-check text messages from your mobile number.)
Keep in mind — if you reply STOP or remove consent from your profile, we'll stop sending all text messages. If you’d like to edit your preferences for certain text alerts (like those about your payments), log in to Ally Auto and go to Alerts.
