Privacy & Security FAQs
FAQs
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If you're unsure if an email or text message is really from Ally, call us at 1-833-226-1520 and we’ll investigate.
To protect yourself from phishing emails you should never respond to emails requesting sensitive or confidential information, such as passwords, usernames, Social Security numbers, etc. Instead of clicking on links in emails, we advise you type website addresses directly into your browser. This will help further protect you from fraudulent links and phishing attempts. Never open an email attachment unless it comes from a trusted source.
Visit our Security Center for more information on how to protect yourself online and offline.
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No. We'll never ask for your nonpublic personal information in an email or in a chat session. Emails and chat sessions that appear to be from Ally requesting nonpublic personal information are phishing for your information. Do not provide any personal information. Call us at 1-833-226-1520 or end your chat session.
To learn more about protecting yourself online, visit the Security Center .
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View our Online Privacy Policy for details about the information we collect from and about you during your visit to our websites. It also describes how we use information about you, with whom we share it and how we protect it.
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Yes. Ally Bank offers its bank customers Webroot® SecureAnywhere™ — an anti-virus, anti-malware software that detects, removes and protects devices from malicious software — free of charge on up to 3 devices.
Go to ally.com/webroot and select Log in to Download. Once you log in to your online banking account, you’ll be directed to the download page where a license key will be presented to you.
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Yes, you can disable some cookies by making the appropriate selection from your browser settings. However, if you choose to disable or delete cookies, you may limit the functionality we can provide when you visit our sites.
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Yes, Ally may share your personal information with other companies, as stated in our Privacy Notice. For more information, please view our Online Privacy Policy.
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If you suspect you might be a victim of identity theft or financial fraud, contact our fraud hotline at 1-833-226-1520. For more information on how to deal with fraud and identity theft, visit our Security Center.
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Once you log in to online banking, choose Email. Depending on the types of accounts you have, you may have to select the correct destination for your request to help us route your message to the correct Customer Care Associate.
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No. VoIP (Voice over Internet Protocol) numbers like Google Voice™ connect a phone number to an IP address instead of to an actual phone. Because someone else could access your VoIP line anywhere, from any device, we don't allow them to be used for multi-factor authentication. We need to verify that it's you from a specific phone in your possession.
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There are two ways we use OBA on third party websites and mobile apps that are not affiliated with Ally.
Interest‐Based Advertising
The third parties we contract with may use cookies or other technologies to gather interest-based information to customize the ads you see. Neither the third parties nor Ally collects any personally identifiable information (PII) through these cookies. We may also use aggregate data to display ads or content that may interest you.Ally has adopted the use of the AdChoices Icon (also known as the Advertising Option Icon) on our interest-based advertising (excluding ads appearing on platforms that do not accept the icon). You can click the AdChoices Icon to learn more and control whether or not you receive this type of advertising from participating companies.
Device-Based Advertising
We also use device information, particularly in mobile advertising, to help deliver our ads and measure ad campaign effectiveness. Ally and the companies we work with won’t collect any personally identifiable information (PII) but may collect your device information when you visit one of our sites or see our ads. Compiling and comparing this information creates a unique ID for individual devices and can be "matched" to the same information on other sites or mobile applications. Some companies we work with are also able to associate related devices into households based on common characteristics, such as IP addresses. -
To opt out of marketing emails, select the unsubscribe link at the end of an email.
To manage your privacy preferences, log in , go to Profile, then select Privacy Preferences.
If you prefer to call or don’t have an online profile, call us at 1-800-204-2197 .
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We use a variety of technologies, including cookies, to track your online and mobile activity when you visit our websites to make your experience better. These technologies are typically used to remember your account login preferences and to monitor website traffic. We may also use Flash® objects (sometimes called "Local Shared Objects") for online authentication. For more information, check out our Online Privacy Notice
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Yes. If you visit an Ally website when you have enabled your browser’s opt-out preference signal, we won’t share your personal information to show you targeted ads on other sites.