Security Center

Our Online & Mobile Security Guarantee for Ally Bank

At Ally Bank, we want you to be safe and secure when you bank with us online or on your mobile device.

We guarantee that you will not be liable for any unauthorized Online or Mobile Banking transaction as long as you report the unauthorized transaction by calling us at 1-877-247-ALLY (2559) within 60 days from when your statement is made available.

How We Protect You

For your protection, only people who need your information to do their jobs have access to the personal information you provide us.

In addition, we use a layered security approach that includes the following measures:

Tools

  • We use anti-virus and anti-malware protection to help us detect and prevent viruses and malicious software.
  • Our firewalls help block unauthorized access.
  • To protect your information from being intercepted, our site’s Secure Socket Layer (SSL) encryption creates a secure connection with your browser when you login, fill out an application or enroll in online services.
  • When additional verification is needed, we activate extra security measures like asking you a question that only you know the answer to or sending a security code to a device that you’ve registered. This is often called 2-step, 2-factor or multi-factor authentication.
  • We provide our Ally Bank customers with anti-virus and anti-malware software at no cost. Go to ally.com/webroot to download and install Webroot® SecureAnywhere™.

Practices

  • Ally never shares your usernames and passwords with anyone – and we strongly recommend you don’t share them either.
  • We automatically log you out of your secure session after a period of inactivity to help protect against others seeing or using your online accounts.
  • Our company monitors online account activity for potential fraud.
  • We review web sites, app providers like the Apple App Store℠ and Google Play™, and other areas online to detect phishing, malware and fraudulent apps that are targeting Ally and its customers.

Guarantee

Our Online & Mobile Security Guarantee gives our Ally Bank customers the confidence and security of knowing we protect their transactions.

We guarantee that you will not be liable for any unauthorized online or mobile Banking transaction as long as you report the unauthorized transaction by calling us at 1-877-247-ALLY (2559) within 60 days from when your statement is made available.

Learn How to Protect Yourself Online.