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Call us
Call 877-247-ALLY (2559) for round-the-clock customer care
Speak with a live Customer Care representative any time
Use our automated system to check your account balance, get today's rates, and transfer funds
If your check card has been lost or stolen, please call us immediately
If you are hearing impaired, you can contact us by way of TDD machine at 877-320-2559
When traveling outside the U.S., please call 1-757-247-2559
For other inquiries, please call:
Advertising and Marketing: 1-313-731-2559
Journalists and Media: 1-313-656-6967
Mail us
Mail account deposit slips and endorsed checks to:
Do not send cash
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
Mail general correspondence to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044