Contact us.
Auto Finance
Ally servicing questions
Call 1-866-766-4622 Monday-Friday, 9:30 am – 6:30 pm ET Saturday 9:00 am – 6:00 pm ET
Mitsubishi 1-855-304-2559 Monday-Friday, 9:30 am – 6:30 pm ET Saturday 9:00 am – 6:00 pm ET
Chat Monday – Friday, 9:30 am – 6:30 pm ET Log in to Ally Dash for help with titles, payoffs, dealer buyouts, liens and customer contract questions.
Mail Ally Financial P.O. Box 380906 Bloomington, MN 55438
You can submit customer payments through SmartCash or mail checks to: Ally Financial Payment Processing Center P.O. Box 71119 Charlotte, NC 28272-1119
Commercial Services Group
Call 1-877-602-3343 Monday – Friday, 9 am – 7 pm ET
Upload documents Customers can upload documents through our Fleet Credit Line portal.
RouteOne or Dealertrack
RouteOne® Help Desk 1-866-768-8301 Monday – Friday, 6 am – midnight ET Saturday, 9 am – 9 pm ET
Dealertrack® Client Services 1-877-357-8725 Monday – Friday, 8 am – 7 pm ET Saturday – Sunday, 9 am – 6 pm ET
Regional contacts and SmartCash
For SmartCash help, choose option 2 when you call the regional business centers.
Call Northeast Regional Business Center 1-800-257-5023, option 2 Monday - Friday, 9 am - 5 pm ET
Southeast Regional Business Center 1-800-742-1722 Monday - Friday, 9 am - 5 pm ET
Central Regional Business Center 1-800-697-3337 Monday - Friday, 9 am - 5 pm CT
West/PWC Regional Business Center 1-800-675-9387 Monday - Friday, 9 am - 5 pm CT
Contract Processing Center 1-855-223-2559 Monday - Friday, 8 am - 5 pm ET
Ally Insurance
F&I products and services
Vehicle service contracts, maintenance, GAP and other customer protection products
Call 1-800-631-5590 Monday - Friday, 8 am - 5 pm local time
Mail Ally Insurance Service Center P.O. Box 6543 Chicago, IL 60680
Ally Dealership Insurance
Wholesale floorplan, inventory, garage and other dealership protection products
Call Policy Administration 1-800-729-4622 Monday-Friday, 8 am – 5 pm ET Claims 1-800-225-5642 Monday-Friday, 8 am – 5 pm CT
Email Claims npccmailbox@ally.com
Mail Policy Administration Ally Insurance 500 Woodward Ave. Detroit, MI 48226 Claims Ally Dealership Insurance PO Box 6543 Chicago, IL 60680
Fax Policy Administration 1-800-504-5047 Claims 1-855-558-0884
SmartAuction
SmartAuction and other Ally online auctions
Call 1-877-273-5572 Monday-Friday, 8 am – 7 pm ET
Training
Ally Academy
Email allyacademy@ally.com
Mail Check payments Ally Financial, Inc. Attn: Dealer Training 500 Woodward Ave., MI-01-13-AUTOFIN Detroit, MI 48226