Glossary

Am I a business customer?

You are a business customer if your business name is listed on the contract and you have a tax identification number (TIN).

Am I an individual customer?

You are an individual customer if your name appears on the contract without a business name attached to it.

Am I an individual or business customer?

You're an individual customer if your name appears on the contract without a business name attached to it.

You're a business customer if your business name is listed on the contract.

Are you paying less than the total payment due?

If you choose to pay less than the minimum amount due, your account may not be up to date and may incur additional charges. Please refer to billing details for more information.

Can I pay down my unpaid balance of amount financed?

You can select Pay down unpaid balance to reduce the outstanding balance of amount financed, then enter the amount you'd like to pay. Choosing Pay down unpaid balance will not impact your current payment schedule.

Can I register more than 1 computer?

Yes, you can register as many computers as you want.

Don't see one of your vehicles here?

Some possible reasons for a vehicle not appearing in your list:
Your account has been paid in full or has a zero principal balance.
You have returned your lease vehicle.
Your account has been closed or cancelled.

There could be other reasons why you don't see a vehicle listed. Please call us at 1-888-925-ALLY(2559) if you have any questions.

Enrolling using a Social Security number?

If you wish to enroll using an individual Social Security number, please select the individual user link for the type of account.

In-process

In-Process payments are payments for which processing has started but has not been completed.

Interrupted

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-ALLY (2559).

Interrupted - American Suzuki Financial Services

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-895-7578.

Interrupted - GMAC

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - GMAC North America

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - National Auto Finance Company

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - Nuvell Credit Company

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - Services Financiers Subaru par GMAC

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 800-517-4622.

Interrupted - Subaru Financial Services by GMAC

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 800-517-4622.

Lump sum payment

An extra payment made to reduce the amount financed. Making a lump sum payment will not impact your current payment schedule.

More about Trusted Images

Why choose a trusted image?
Hackers can obtain important account information by forging web pages that look like official company pages.

A good way to avoid being a victim of this practice, called phishing, is to choose a trusted image that will display every time you log in to the official Ally site.

If it's not on screen when you log in, don't enter any more information. Instead, close your browser, then open a new browser window and type in ally.com/auto. Or call us at 1-888-925-ALLY(2559).

Not an email address I use

Not the email address you use? That's okay. You can still unlock your account by calling us at 1-888-925-ALLY (2559).

Not my image

If you don't recognize your image, please contact us at 1-888-925-ALLY (2559).

Password help

Some things to remember when setting up your password:
Create a password only you would remember
Try not to use your birthday, kids' names, etc.
Use a mixture of letters and numbers.

Past due amount

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-ALLY (2559) if you need help.

Past due amount - Ally Bank

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Ally Canada

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-ALLY (2559) if you need help.

Past due amount - Ally Canada

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-ALLY (2559) if you need help.

Past due amount - Ally Capital

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-ALLY(2559) if you need help.

Past due amount - Ally Credit Canada Limited

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-ALLY (2559) if you need help.

Past due amount - Ally Credit Canada Limitee

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-ALLY (2559) if you need help.

Past due amount - Ally Financial

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-ALLY(2559) if you need help.

Past due amount - American Suzuki Financial Services

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-895-7578 if you need help.

Past due amount - GMAC

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-ALLY(2559) if you need help.

Past due amount - GMAC Leaseco Corporation

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us or call us at 800-616-4622 if you need help.

Past due amount - GMAC North America

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-ALLY(2559) if you need help.

Past due amount - La Compagnie GMAC Location

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 800-616-4622 if you need help.

Past due amount - National Auto Finance Company

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Nuvell Credit Company

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Services Financiers Subaru par GMAC

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 800-517-4622 if you need help.

Past due amount - Subaru Financial Services by GMAC

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 800-517-4622 if you need help.

Pending

Pending payments are payments that have been scheduled but not yet processed.

Summons

In cases where you received a parking or toll violation and did not pay it within the allotted timeframe, we will pay the ticket for you and charge it to your account. The summons amount is the cost of the violation, additional handling fees plus any penalties your jurisdiction charges for late payment.

Total Balance - Retail Account

The total balance is the total principal amount remaining to be paid.

Total Balance - Retail Traditional/Comtrac

The total balance is the total principal and finance charge amount remaining to be paid.

Total Balance - SmartBuy FFP

The total balance is the total principal amount remaining to be paid.

Total Balance - SmartLease

The total balance is the total of the payments remaining to be paid in your payment schedule.

Username help

Make sure your Username doesn't have spaces
Choose a Username that's different from your password.

What does this amount include?

The estimate may vary due to: 1) Other charges that may be due but not yet assessed, including but not limited to, unpaid summonses and taxes. 2) Charges for excess wear and/or any excess mileage as provided under your contract plus applicable taxes. See your lease agreement for details, or call the Customer Service Center at 888-925-ALLY (2559).

What does this mean?

If you were to choose 31st of each month as your Monthly Payment Date, for any month that has less than 31 days, the payment will be made on the 1st business day of the following month.

What happens after that?

Once you successfully enter your unlock code you will be able to log in using your username and password.

What happens if I select the 29th, 30th, or 31st?

lf you were to choose the 29th, 30th, or 31st of each month as your Monthly Payment Date, for any month that has less days than the payment date requested, the payment will be made on the 1st business day of the following month.

What is the correct way to enter my address?

see attached word doc entitled GMAC_accntcntr_US_Address_Help_Links.docx

What is this amount?

This amount is your payment amount that was established when you originally set up your payments. This number does not include any additional fees you may have on the account at this time.

What is this?

If you have more than 1 vehicle account, nicknaming them helps you identify them easily. For instance, "My Car", "Spouse's Car", etc.

When will my payment be applied?

Any payment entered on a weekday after 3 p.m. ET or on a weekend will be made the next weekday.

Where can I find my account number?

Your account number is listed on your most recent billing statement. If you can't find it or you need more assistance, please contact us at 888-925-ALLY (2559).

Where can I find my account number? (AUTO CENTER)

Your account number is listed on your most recent billing statement. If you can't find it or you need more assistance, please contact us at 1-888-925-ALLY(2559).

Where can I find my account number? (Suzuki)

Your account number is listed on your most recent billing statement. If you can't find it or you need more assistance, please contact us at 888-895-7578.

Where can I find my Account Routing Number?

The first 9 numbers at the bottom of your check, between the non-numerical black markings, is your Routing Number. This number is always 9 digits.

Where can I find my Payment Account Number?

The middle set of numbers that appear at the bottom of your check is your Account Number. If you notice any extra zeroes before or after your Account Number, please include them as part of your Account Number.

Where can I find my Vehicle Identification Number?

Your Vehicle Identification Number can be found in a number of places: on your most recent billing statement, on your insurance documents, on your contract or purchase agreement or inside the windshield of the vehicle itself. If you can't find it or you need more assistance, please contact us at 888-925-ALLY (2559).

Where can I find my Vehicle Identification Number? (Suzuki)

Your Vehicle Identification Number can be found in a number of places: on your most recent billing statement, on your insurance documents, on your contract or purchase agreement or inside the windshield of the vehicle itself. If you can't find it or you need more assistance, please contact us at 888-895-7578.

Where can I find my VIN?

You can find your VIN (Vehicle Identification Number) here:
Insurance card/Insurance policy
Vehicle title and registration
Corner of dashboard on driver's side of your vehicle
Driver's side door post (inside vehicle)

Why can't I pay down my unpaid balance?

Your account must be current (not behind in scheduled payments) in order to pay down your unpaid balance.

Why do you need my email address?

We need your email address so that we can communicate with you about your account and share information about us.

If you forget your password or get locked out of your account, we'll send information to your email address to help you log in.

Why do you need my email address?

We need your email address so that we can communicate electronically with you about your account and share information about Ally.

Why do you need my SSN?

We need your Social Security number for identification purposes and to ensure that all of your information remains safe and secure with us.

Why do you need my SSN?

We need this for identification purposes and to ensure that all of your information remains safe and secure with us.

Why do you need my Tax ID number?

We need this for identification purposes and to help ensure that all of your information remains safe and secure with us.

Why do you need my Tax ID?

We need this for identification purposes and to ensure that all of your information remains safe and secure with us.

Why register my computer?

Registering your computer helps keep you safe from identity theft.

It can also help save you time later. Each time you log in after registering, we'll know it's you. And you won't have to answer any additional questions to access your accounts.

If you return using a computer you haven't registered, we'll ask a challenge question to confirm your identity.

Auto Hours of Operation

Monday - Friday 8:00 AM - 11:00 PM ET
Saturday - Sunday 9:00 AM - 7:00 PM ET