Ally Academy

Effective F&I Managers understand the features and benefits of Ally F&I products. This course focuses on providing the learner with the need-to-know facts of Ally products and strategies to build value for each of the products. Learners will review all three of the Ally F&I products.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

It has been said that the selling starts when the customer says “no.” During this session Ally provides some potential closing techniques and pinpoints the opportunities to utilize this skill. Learners will be exposed to and will practice potential payment closing techniques. In addition, students will learn and practice potentially impactful benefit closing techniques. This course is a must for all F&I managers no matter the tenure and/or skillset.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Effective selling begins with properly identifying your customer’s wants and needs. This class builds off the “Two-minute drill” and continues the F&I product delivery system. The focus is on gathering the proper information from the customer so F&I can build an effective menu presentation. Learners will experience the science and psychology behind the customer interview.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Learners will master the art of creating a menu to more accurately reflect the customer’s wants and needs, how to address key customer pain points, effectively navigate and utilize a four-column menu, identify customer concerns and objections, and how to implement the practice of maximizing the three opportunities to ask for the sale. This class is beneficial for F&I Mangers at every level, from novice to expert.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

The F&I process begins with a proper turnover from the Sales Consultant to the F&I department. This class will teach the importance of the sales process including the Two Minute Drill.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Our customized training provides a dealership specific approach to F&I management training. Conducted in your dealership, our trainers evaluate your dealership variable operations processes on site and conduct needs specific training to maximize areas of growth and opportunity.  This training strategy is often utilized soon after a dealership employee has completed either the 2-day F&I management course or the 3-day Virtual F&I management course. Subjects of focus include but are not limited to conducting and effective sales to F&I turnover, proper customer interviewing techniques, menu presentation, and resolving customer concerns all designed to increase profitability in an easy-to-understand process.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

This course helps new F&I Managers or those transitioning to an F&I role. It provides foundational skills to help your employees become more effective F&I Managers.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Elevate your F&I expertise with this dynamic two-day seminar. Gain foundational insights into the F&I manager’s responsibilities, discover psychology-based approaches to connect with buyers, learn to deliver seamless menu presentations, master objection handling, and refine your sales process. The course also covers essential elements and considerations to ensure seamless and compliant F&I transactions.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Elevate your F&I expertise with this dynamic three-day seminar. Gain foundational insights into the F&I manager’s responsibilities, discover psychology-based approaches to connect with buyers, learn to deliver seamless menu presentations, master the art of identifying customer concerns and refining your sales process. This course covers essential elements and considerations to help you with seamless and compliant F&I transactions. Students will experience an immersive and interactive experience using real-world scenarios to demonstrate mastery of the material and help boost their F&I performance.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Successful F&I Sales starts long before the customer reaches the finance office. This course explores the art of strategically introducing F&I products early and the sales process to build value, align with customer needs, and minimize resistance. By seamlessly integrating key product benefits into conversations, sales professionals can learn how to create a smoother transition to F&I, increase customer buy-in, and maximize every opportunity.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Ever wonder how the finance source decides to approve or decline a deal? Take the opportunity to experience a deal from an Ally credit buyer’s perspective. Gain insights that can help you communicate and collaborate more effectively with Ally.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

We’ll perform an in-depth analysis of your service department financial statement and make recommendations based upon industry trends and best practices. A detailed breakdown of sales, gross profit, and expense accounts, as well as an evaluation for proper account mapping, unapplied labor, and pay plan structure will be provided.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Part 1 - Assess
Our Fixed Operations Consultants will perform an initial Service Drive Observation to identify your unique needs and work closely with your management team to develop a personalized plan of action. We’ll analyze a sampling of your customer pay repair orders to show deviations and identify opportunities to increase departmental efficiencies in areas such as: 

• Income development 

• Menu presentations

• Incomplete repair order write-ups

• Inaccurate booking or billing of labor and/or parts

• ROs with missing or incomplete vehicle inspection reports

Part 2 - Report: Performance Tracking and Goal Setting
A customized written service drive process utilizing industry standards and Ally best practices will be implemented, complete with baseline metrics for customer pay repair orders written, dollars per RO and CSI. Continuous evaluation and written progress reports will also be provided through scheduled dealer visits to gauge compliance with new processes and review of established metrics.

Part 3 - Engage: Process Training, Role-Play, Coaching and Feedback
Ongoing classroom style and live on-the-drive training will also be conducted in the following areas:

• Proper phone skills and appointment setting for shop loading

• Repair order write-up training covering everything from the initial meet and greet to vehicle walk-arounds and menu presentations

• Standardized customer communications process expectations

• And much more

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

We will help your management team take the service department to the next level. It begins with providing exceptional customer service. We will show you ways to optimize processes, develop personnel and analyze KPIs that will help you drive business and keep customers coming back. We will assist in building action plans to provide exceptional service, evaluate and measure performance, establish departmental goals and increase compliance. Learn how to empower your employees to be their best by using individual benchmarks and accountability. Create a foundation for customer service success by installing proven processes, reviewing pay plans and working on pricing strategies.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Let our team of consultants analyze your warranty expense reports to help identify drivers in high-expense areas, as well as a large scope of repair orders, for possible missed revenue opportunities.
 During the complete Warranty Consultation process, our experts will work one-on-one with your Service Manager, Warranty Administrator and Service Advisors to help them improve their knowledge and understanding in the following areas:

• Proper repair order write-up and customer concern documentation

• Repair order review, including manufacturer policy & procedure compliance and unrealized revenue

• Interpretation of factory policy and procedure guidelines

• Factory expense report analysis, required management documentation and best practices

• Compliance requirements to property document repair orders for factory repairs

• Warranty performance report analysis which identifies trends and/or high-frequency expenses

• Warranty claim payment receivables schedule review

After a warranty consultation, we’ll keep your staff on its toes with a follow-up review. We’ll analyze your factory warranty expense report to help you identify expense drivers and evaluate repair orders to pinpoint ongoing challenges and areas for improvement. A detailed report will be prepared to help reduce the number of potential debits and increase compliance with factory warranty policies and procedures.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

We’ll conduct a Warranty Reimbursement Review (WRR) to help identify customer pay repair orders with “warranty-like repairs” to submit for a warranty rate adjustment. If a reimbursement rate is considered, we will help prepare the required documentation for the dealer submission to the manufacturer.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Teamwork doesn’t require great intelligence insights or masterful tactics. More than anything else, it comes down to courage and persistence. This workshop is very practical, moves quickly and yields specific, immediate results that can help improve your team’s performance. Patrick Lencioni, founder and author of The 5 Dysfunctions of a Team, outlines a powerful model and actionable steps that can be used to help overcome hurdles and build cohesive, effective teams.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

When it comes to running your dealership effectively, how do you rate yourself? This exciting competency-based training can help assess where you stand by putting you through a rigorous “day in the life” of a dealer simulation to evaluate you on the Business/Management, Interpersonal, Leadership and Personal Attribute skills you’ll need to run your store.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

What everyone needs to know. Emotional intelligence (EQ) is the other kind of smart. When emotional intelligence first appeared to the masses in 1995, it served as the missing link in a peculiar finding: People with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into the assumption many people always had, that IQ was the sole source of success. Decades of research now point to EQ as the critical factor that sets star performers apart from the rest of the pack. Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities and make personal decisions that achieve positive results. Emotional intelligence is made up of four core skills that pair up under two primary competencies: personal competence and social competence. Learn tips for maximizing your EQ with this course.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

As margin compression creates challenges for dealers, it’s more important than ever to be able to understand every expense for each department. Even more important is the ability to dive deeper than the operating report to reveal exactly what your expenses are comprised of, and where you might be able to trim some fat. Our Expense Management training will teach dealers to regularly review and examine expenses to help identify where they might be spending too much, or maybe too little in certain areas. Learners will be able to implement a plan to constantly monitor and track expenses to help facilitate effective, responsible spending for the long run.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Company Culture is an important part of any successful business. With four varying natural temperament traits, 75% of the people you interact with have communication and decision-making needs that are different from yours. Learn to harness the power of individual strengths to help optimize customer interaction and dealership teamwork.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

This immersive training simulation will put learners in charge of a struggling dealership as part of the new fixed operations management team, reporting to the group’s executive management team. Participants will compete in a virtual dealership group environment and make three consecutive months of leadership, process and financial decisions to drive improvement of multiple service & parts metrics and overall dealership health. Learners will also take a deep dive into a dealership operating report to dissect and understand the meaning behind fixed operations performance metrics and demonstrate what it takes to drive those metrics in the right directions.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

We take four months in the life of a dealership and show you ways to maximize its sales and profits. This realistic simulation is an application-based training program built on real-world experience. Locate problems, identify possible solutions, develop opportunities for improvement and maximize the interdependent relationship between all departments. The class provides a chance to immerse yourself in a dealership operating report to help identify and analyze dealership needs and market opportunities.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Learn how to take advantage of the broad range of information contained in this monthly Report which display dealer credit balances and activity and consists of two parts: the Summary Statement and the Detail Statement.

When we all follow the same process in our Road to the Sale, we create value for the customer. A consistent Road to the Sale process is structured to allow sales consultants more ability to focus on a potential customer’s needs. The process is repeatable which creates more efficiency in the presentation and a better experience for the customer. A consistent process is more effective because the process flows easily from start to finish. A defined set of steps allows sales consultants to stay on course and understand where they are in the process.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Answering your Ally SmartLease questions.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Ally’s Alpha to Omega Seminar provides high level training so dealerships can develop an A-Z sales process within their store. The A-Z sales process training teaches a simple and seamless purchase experience for dealership customers. Our seminar will instill processes that can improve response times and deliver a consistently great customer experience. After course completion, participants will be able to confidently take the customer through the sales process from the meet and greet to delivery of the vehicle including the presentation and sale of F&I products.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Our BDC training consists of ways to increase phone, chat, and internet leads for dealerships looking to improve their show ratio and show to sale ratios. We focus on optimizing inbound leads and how to turn those into appointments. Learners can expect to take away suggested word tracks and a better understanding of the potential benefits behind effective early engagement with customers.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Enhance your dealership's success with effective lead handling and follow-up skills. This course covers the entire lead cycle, from initial contact to appointment setting. Participants will learn to understand buyer motivations, craft compelling value statements, and apply practical tactics for qualifying and converting leads. Upon completion, learners will be equipped to communicate effectively via phone, text, and email, prioritizing customer experience.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

You already know that leasing can help lead to loyal, repeat customers who refer their friends and family to your doors. So it’s imperative to understand and be proficient in the SmartLease Agreement quoting and contracting process to provide a seamless customer experience.

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

Leasing is an important part of your overall portfolio. That’s why you should consider our Leasing Essentials class. It’s customized to the specific needs of your store, your market and the experience level of your staff. Participants are taught how to present leasing with confidence, optimizing the deal while maintaining customer satisfaction. Our Leasing Essentials class will teach you how to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC).

Interested in this course? Email us at allyacademy@ally.com to schedule this training.

A guide that provides instructions on how to access and use NetQuote, including creating a SmartLease worksheet.

This job aid provides a detailed example of how to complete a SmartLease Contract. The job aid reviews how to complete a SmartLease Contract as well as where to locate additional resources to help you.