Ally Academy

The news is reporting more and more about fraud happening throughout various types of transactions. In this course, you will learn about some of the types of fraud Ally is seeing in the retail automotive space and ways dealerships can help protect themselves.

Laws and regulations change faster than the technology in new cars. That's why it's so important for dealership personnel to stay current. Through Legal Awareness with ECOA Certification, Ally Academy offers an explanation of some of the laws affecting the industry and penalties for violations in a thought-provoking and easy-to-understand instructor-led class. Learners are alerted to the importance of assessing their own job-specific risks and will be able to immediately apply what they learned.

We’ll perform an in-depth analysis of your service department financial statement and make recommendations based upon industry trends and best practices. A detailed breakdown of sales, gross profit, and expense accounts, as well as an evaluation for proper account mapping, unapplied labor, and pay plan structure will be provided.

Part 1 – Assess
Our Fixed Operations Consultants will perform an initial Service Drive Observation to identify your unique needs and work closely with your management team to develop a personalized plan of action. We’ll analyze a sampling of your customer pay repair orders to show deviations and identify opportunities to increase departmental efficiencies in areas such as:

Part 3 – Engage: Process Training, Role-Play, Coaching and Feedback
Ongoing classroom style and live on-the-drive training will also be conducted in the following areas:

We will help your management team take the service department to the next level. It begins with providing exceptional customer service. We will show you ways to optimize processes, develop personnel and analyze KPIs that will help you drive business and keep customers coming back. We will assist in building action plans to provide exceptional service, evaluate and measure performance, establish departmental goals and increase compliance. Learn how to empower your employees to be their best by using individual benchmarks and accountability. Create a foundation for customer service success by installing proven processes, reviewing pay plans and working on pricing strategies.

Let our team of consultants analyze your warranty expense reports to help identify drivers in high-expense areas, as well as a large scope of repair orders, for possible missed revenue opportunities.

To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

We’ll conduct a Warranty Reimbursement Review (WRR) to help identify customer pay repair orders with “warranty-like repairs” to submit for a warranty rate adjustment. If a reimbursement rate is considered, we will help prepare the required documentation for the dealer submission to the manufacturer.

Diversity and Inclusion is a business strategy. Knowing and understanding the marketplace as a diverse and multicultural customer base is ever critical to business success. This session will help to build additional knowledge and use tools to lead, manage and work with and in diverse teams, create an inclusive workplace, and serve all customers to enhance relationships, engagement, productivity, commitment, quality and profitability.

When it comes to running your dealership effectively, how do you rate yourself? This exciting competency-based training can help assess where you stand by putting you through a rigorous “day in the life” of a dealer simulation to evaluate you on the Business/Management, Interpersonal, Leadership and Personal Attribute skills you’ll need to run your store.

As margin compression creates challenges for dealers, it’s more important than ever to be able to understand every expense for each department. Even more important is the ability to dive deeper than the operating report to reveal exactly what your expenses are comprised of, and where you might be able to trim some fat. Our Expense Management training will teach dealers to regularly review and examine expenses to help identify where they might be spending too much, or maybe too little in certain areas. Learners will be able to implement a plan to constantly monitor and track expenses to help facilitate effective, responsible spending for the long run.

Company Culture is an important part of any successful business. With four varying natural temperament traits, 75% of the people you interact with have communication and decision-making needs that are different from yours. Learn to harness the power of individual strengths to help optimize customer interaction and dealership teamwork.

This immersive training simulation will put learners in charge of a struggling dealership as part of the new fixed operations management team, reporting to the group’s executive management team. Participants will compete in a virtual dealership group environment and make three consecutive months of leadership, process and financial decisions to drive improvement of multiple service & parts metrics and overall dealership health. Learners will also take a deep dive into a dealership operating report to dissect and understand the meaning behind fixed operations performance metrics and demonstrate what it takes to drive those metrics in the right directions.

We take four months in the life of a dealership and show you ways to maximize its sales and profits. This realistic simulation is an application-based training program built on real-world experience. Locate problems, identify possible solutions, develop opportunities for improvement and maximize the interdependent relationship between all departments. The class provides a chance to immerse yourself in a dealership operating report to help identify and analyze dealership needs and market opportunities.

Learn how to take advantage of the broad range of information contained in this monthly Report which display dealer credit balances and activity and consists of two parts: the Summary Statement and the Detail Statement.

Answering your Ally SmartLease questions.

Our BDC training consists of ways to increase phone, chat, and internet leads for dealerships looking to improve their show ratio and show to sale ratios. We focus on optimizing inbound leads and how to turn those into appointments. Learners can expect to take away suggested word tracks and a better understanding of the potential benefits behind effective early engagement with customers.

You already know that leasing can help lead to loyal, repeat customers who refer their friends and family to your doors. So it’s imperative to understand and be proficient in the SmartLease Agreement quoting and contracting process to provide a seamless customer experience.

Leasing is an important part of your overall portfolio. That’s why you should consider our Leasing Essentials class. It’s customized to the specific needs of your store, your market and the experience level of your staff. Participants are taught how to present leasing with confidence, optimizing the deal while maintaining customer satisfaction. Our Leasing Essentials class will teach you how to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC).

This course describes how to use Ally DASH to access the Residual Value Lease Guide to quickly obtain the current and accurate Residual Value for a vehicle. It also includes instructions on how to access NetQuote, set preferences and complete an accurate SmartLease payment quote including a SmartLease worksheet, as well as information about the reports available in NetQuote.

This job aid provides a detailed example of how to complete a SmartLease Contract. The job aid reviews how to complete a SmartLease Contract as well as where to locate additional resources to help you.