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Ally Academy

Ally Academy

the training you need for the results you want.

We take care of your team training so you can take care of business.

We offer a full range of learning opportunities on a variety of subjects you can leverage to build or supplement your dealership’s in-house training. Browse our catalog of award-winning training opportunities to learn more.

Training opportunities

About Ally

Ally Business Overview

This course for dealers new to Ally provides an overview of our financial structure, all of our products, customer tools and services, and Ally Dash.

Compliance and Risk Awareness

ECOA Awareness for Dealers and Distributors

An understanding of the Equal Credit Opportunity Act (ECOA) is fundamental for any dealership. This complimentary online course is intended to cover general principles and increase awareness of ECOA’s requirements, which apply to dealerships in their capacity as creditors. Well-meaning dealership employees who are ill-informed about the ECOA can put your dealership operations at risk. Help avoid any misunderstandings through this straightforward and easy-to-complete online tutorial. All learners receive a certificate of completion, demonstrating their commitment to compliance. This class is the perfect complement to your dealership’s yearly compliance program.


Fraud Awareness

The news is reporting more and more about fraud happening throughout various types of transactions. In this course, you will learn about some of the types of fraud Ally is seeing in the retail automotive space and ways dealerships can help protect themselves.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Legal Awareness Introduction Video

Learn a little more about what our Legal Awareness course has to offer.


Legal Awareness with ECOA Certification

Laws and regulations change faster than the technology in new cars. Ally Academy keeps pace with our federal government’s ever-changing rules and regulations and brings them to our dealer customers in a thought-provoking and easy-to-understand, instructor-led class. Legal Awareness with ECOA Certification offers an explanation of some of the laws affecting the industry and penalties for violations. Learners are alerted to the importance of assessing their own job-specific risks and will be able to immediately apply what they learned.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Finance and Insurance (F&I)

Advanced F&I Management

Our advanced course brings a dealership specific approach to F&I Management training. Brought right to your doorstep, our trainers evaluate your current variable ops processes and then train to address your specific needs. This includes a review of the F&I process and covers topics such as the psychology of selling, menu presentation skills, and advanced learning techniques for overcoming customer concerns.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


F&I Management 2-day

Our F&I Management training course can help take your F&I performance to the next level. This 2-day session is designed to provide high level training for those that need a better understanding or a refresher of the overall F&I Management process. You can expect to walk away from the course with a general or renewed understanding of F&I Management fundamentals.

F&I Management 2-day Offsite Course Schedule

Offsite

Tuesday, November 9 to Wednesday, November 10, 2021

8:30 am - 5 pm CT each day in Nashville, TN

Register


F&I Management 3-day Virtual

We’ve taken our traditional instructor led F&I Management curriculum and reimagined it to deliver virtually. Over 3 days, learners will explore how to help make the customer transition from sales to F&I seamless, conduct a more effective customer interview, maximize each sales opportunity, plus so much more.

F&I Management 3-day Virtual Course Schedule

Virtual

Tuesday, November 16 to Thursday, November 18, 2021

11 am - 4:30 pm ET each day

Register


Ally Premier Protection (APP) Product Training

These videos explain the features and benefits of the Ally Premier Protection vehicle service contract.


Vehicle Protection Center (VPC) Billing and Claims Disbursement Training

These videos explain how to use and maximize the billing and claims disbursement functions of the VPC. For help choosing videos that align with your role, review our VPC billing quick reference guide

VPC Claims Disbursement Videos


Vehicle Protection Center (VPC) Claims Training

These videos explain the VPC claims process. For help choosing videos that align with your role, review the VPC claims quick reference guide


Vehicle Protection Center (VPC) Contracts Training

These videos explain how to use, update, and cancel VPC contracts. For help choosing videos that align with your role, review the VPC contracts quick reference guide

Fixed Operations

Audit Mitigation

We’ll help review and identify potential debits from your most recent manufacturer audit – and assist by compiling information through each stage of the mitigation process to help build your case for disputed claims and achieve a successful resolution.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Financial Statement Analysis

We’ll perform an in-depth analysis of your service department financial statement and make recommendations based upon industry trends and best practices. A detailed breakdown of sales, gross profit, and expense accounts, as well as an evaluation for proper account mapping, unapplied labor, and pay plan structure will be provided.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Service Drive Consultation

Part 1 – Assess

Our Fixed Operations Consultants will perform an initial Service Drive Observation to identify your unique needs and work closely with your management team to develop a personalized plan of action. We’ll analyze a sampling of your customer pay repair orders to show deviations and identify opportunities to increase departmental efficiencies in areas such as:

  • Income development
  • Menu presentations
  • Incomplete repair order write-ups
  • Inaccurate booking or billing of labor and/or parts
  • ROs with missing or incomplete vehicle inspection reports

Part 2 – Report: Performance Tracking and Goal Setting

A customized written service drive process utilizing industry standards and Ally best practices will be implemented, complete with baseline metrics for customer pay repair orders written, dollars per RO and CSI. Continuous evaluation and written progress reports will also be provided through scheduled dealer visits to gauge compliance with new processes and review of established metrics.

Part 3 – Engage: Process Training, Role-Play, Coaching and Feedback

Ongoing classroom style and live on-the-drive training will also be conducted in the following areas:

  • Proper phone skills and appointment setting for shop loading
  • Repair order write-up training covering everything from the initial meet and greet to vehicle walk-arounds and menu presentations
  • Standardized customer communications process expectations
  • And much more

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Service Management Training

We will help your management team take the service department to the next level. It begins with providing exceptional customer service. We will show you how to optimize processes, develop personnel and analyze KPIs that drive business and keep customers coming back. We will assist in building action plans to provide exceptional service, evaluate and measure performance, establish departmental goals and increase compliance. Learn how to empower your employees to be their best by using individual benchmarks and accountability. Together create a foundation for customer service success by installing proven processes, reviewing pay plans and working on pricing strategies.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Technician Warranty Training

Dealership technicians will receive classroom instruction on the interpretation of factory policy and procedure guidelines, as well as compliance requirements to properly document repair orders for factory repairs.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Used Vehicle Process Analysis

Let us examine your current used vehicle process from purchase or trade through reconditioning to help identify opportunities within your current processes with an end goal of improving cash flow, maintain compliance and reducing comebacks.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Warranty Consultation

Let our team of consultants analyze your warranty expense reports to help identify drivers in high-expense areas, as well as a large scope of repair orders, for possible missed revenue opportunities. The complete Warranty Consultation process includes:

  • Repair order review, including manufacturer policy & procedure compliance and unrealized revenue
  • Warranty performance report analysis which identifies trends and/or high-frequency expenses
  • Warranty claim payment receivable schedule review

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Warranty Consultation Follow-Up Review

After a warranty consultation, we’ll keep your staff on its toes with a follow-up review. We’ll analyze your factory warranty expense report to identify expense drivers and evaluate repair orders to pinpoint ongoing challenges and areas for improvement. A detailed report will be prepared to help reduce the number of potential debits and increase compliance with factory warranty policies and procedures.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Warranty Management Training

Our experts will work one-on-one with your Service Manager, Warranty Administrator and Service Advisors to provide specific direction in the following areas:

  • Proper repair order write-up and customer concern documentation
  • Interpretation of factory policy and procedure guidelines
  • Factory expense report analysis, required management documentation and best practices

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Warranty Reimbursement Review

We’ll conduct a Warranty Reimbursement Review (WRR) to help identify customer pay repair orders with “warranty-like repairs” to submit for a warranty rate adjustment. If a reimbursement rate is considered, we will help prepare the required documentation for the dealer submission to the manufacturer.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com

Management and Leadership

5 Dysfunctions of a Team

Teamwork doesn’t require great intelligence insights or masterful tactics. More than anything else, it comes down to courage and persistence. This workshop is very practical, moves quickly and yields specific, immediate results that can help improve your team’s performance. Patrick Lencioni, founder and author of The 5 Dysfunctions of a Team, outlines a powerful model and actionable steps that can be used to help overcome hurdles and build cohesive, effective teams.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Building Diverse & Inclusive Teams

Diversity and Inclusion is a business strategy. Knowing and understanding the marketplace as a diverse and multicultural customer base is ever critical to business success. This session will help to build additional knowledge and use tools to lead, manage and work with and in diverse teams, create an inclusive workplace, and serve all customers to enhance relationships, engagement, productivity, commitment, quality and profitability.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Dealer Expertise Assessment

When it comes to running your dealership effectively, how do you rate yourself? This exciting competency-based training can help assess where you stand by putting you through a rigorous “day in the life” of a dealer simulation to evaluate you on the Business/Management, Interpersonal, Leadership and Personal Attribute skills you’ll need to run your store.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Emotional Intelligence™ – TalentSmart

What everyone needs to know. Emotional intelligence (EQ) is the other kind of smart. When emotional intelligence first appeared to the masses in 1995, it served as the missing link in a peculiar finding: People with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into the assumption many people always had, that IQ was the sole source of success. Decades of research now point to EQ as the critical factor that sets star performers apart from the rest of the pack. Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities and make personal decisions that achieve positive results. Emotional intelligence is made up of four core skills that pair up under two primary competencies: personal competence and social competence. Learn tips for maximizing your EQ with this course.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Expense Management

As margin compression creates challenges for dealers, it’s more important than ever to be able to understand every expense for each department. Even more important is the ability to dive deeper than the operating report to reveal exactly what your expenses are comprised of, and where you might be able to trim some fat. Our Expense Management training will teach dealers to regularly review and examine expenses to help identify where they might be spending too much, or maybe too little in certain areas. Learners will be able to implement a plan to constantly monitor and track expenses to help facilitate effective, responsible spending for the long run.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Forecasting Effectively

Empower yourself with the tools to plan ahead. By forecasting effectively, you can monitor your company’s progress, reveal trends and pinpoint if things go off course, all of which can help you stay on track and achieve your goals.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Hiring Team Players

Employee turnover rate in dealerships has become a staggering challenge for the industry. By using the right techniques, employers can grab the attention of job seekers and attract top talent through job postings, interview techniques, training and onboarding. We’ll help to train you on how to successfully hire employees that fit within your culture, which can help reduce turnover rates and shrink losses.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Management by Strengths

With four varying natural temperament traits, 75% of the people you interact with have communication and decision-making needs that are different from yours! Learn to harness the power of individual strengths to optimize customer interaction and dealership teamwork.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Managing Across Generations

This session will help identify and define the different generations that exist in today’s dealership environment and cover methods for recognizing specific needs of various generations. Discussions regarding communication differences, feedback strategies, management style, work ethic and life balance are included in the course. You’ll also learn effective approaches for each generation when developing and motivating them.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Managing Fixed Operations

This immersive training simulation will put learners in charge of a struggling dealership as part of the new fixed operations management team, reporting to the group’s executive management. Participants will compete in a virtual dealership group environment and make 3 consecutive months of leadership, process and financial decisions to drive improvement of multiple service & parts metrics and overall dealership health. Learners will also take a deep dive into a dealership operating report to dissect and understand the meaning behind fixed operations performance metrics and demonstrate what it takes to drive those metrics in the right direction.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Managing Retail Operations (MRO)

We take five months in the life of a dealership and show you how to maximize its sales and profits. This realistic simulation is an application-based training program based on real-world experience. Locate problems, identify possible solutions, develop opportunities for improvement and maximize the interdependent relationship between all departments. The class provides a chance to immerse yourself in a dealership operating report to identify and analyze dealership needs and market opportunities.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Operating Report Analysis

Having a basic knowledge of your dealership’s operating report is vital in running a profitable dealership. We’ll show you how your operating report can help you identify areas needing maintenance or repair, so you can take action to keep your dealership running at top performance.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Used Vehicle Management

Used Vehicle Management is becoming more important to a dealer’s overall health than ever before. This in-depth training session is helpful for leaders who want to increase the focus on their pre-owned operations. Participants will dive into the moving parts of a successful used vehicle operation to learn what it takes to help maximize potential in this area of your business. Managers will work together to analyze current processes in the pre-owned department, including purchasing, appraisals, pricing, merchandising and sales processes to help identify what’s working and where opportunities lie. Then we’ll analyze, measure and understand the meaning behind the metrics to benchmark a used car department and track departmental health and performance over time.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Retail Automotive Consulting

We use a truly consultative approach to give you an in-depth analysis of your dealership’s financial statement. We start by looking deeper to identify areas where you’re performing and highlight where improvement is needed. After we examine everything from how managers use departmental data to how your price structures and sales approach are set up, we give you a detailed report and customized plan of action. This plan is designed from best practices from other dealerships to help impact profitability, customer satisfaction and help you meet your goals.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Situational Leadership®

Situational Leadership® II (SLII) is recognized as both a business language and a framework for employee development that transcends cultural, linguistic and geographical boundaries. It teaches leaders to diagnose the needs of an individual or a team, and then uses the appropriate leadership style to respond to those needs.

Leveraging the award-winning learning design from The SLII Experience, Situational Leadership® II has become the world’s most taught leadership training model. It uses game-changing techniques that immerse learners in SLII quickly, deeply and effectively.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Statement of Dealer Transactions User Guide

Learn how to take advantage of the broad range of information contained in this monthly Report which display dealer credit balances and activity and consists of two parts: the Summary Statement and the Detail Statement.

Sales

Conducting Effective Sales Meetings

Discover how to keep people’s attention and how to really drive an effective and efficient sales meeting! We’ll focus on industry best practices and learn from each other as well, so bring your best ideas and be ready to share.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Eye on Smartlease® Webinar

You already know that leasing leads to loyal, repeat customers who refer their friends and family. So, let’s get you up to speed on the Ally SmartLease. You’ll receive an email invitation to this webinar that will show you everything you need to know to get your customers on the road. Upon course completion, you will:

  • Be able to demonstrate resources and offer options to your customers
  • Calculate lease payments accurately
  • Understand and be able to describe lease agreement terms

Eye on Smartlease® Webinar Schedule

Virtual

Tuesday, November 16

10 am - 11 am ET

Register

Virtual

Tuesday, November 16

1 pm - 2 pm ET

Register

Virtual

Thursday, November 18

10 am - 11 am ET

Register

Virtual

Thursday, November 18

1 pm - 2 pm ET

Register


Introduction to Vehicle Sales and Leasing Strategies

Having a strong sales process can have a major impact across the dealership in profits, customer service ratings, social media posts and employee retention.

We’ll help put your new Sales Associates on a path to long-term success by assisting them in mastering a solid sales style and approach. From the outset, participants will learn how to build their own book of business through long-term customer relationships – generating repeat customers and referrals.

Additionally, this course is designed to teach your new sales associates the benefits of leasing not only for their customers but for them and the dealership. Sales associates will also learn how to confidently present a lease and alleviate customer concerns while maintaining strong customer satisfaction.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


Leasing Essentials

Leasing is an important part of your overall portfolio. That’s why you should consider our Leasing Essentials class. It’s customized to the specific needs of your store, your market and the experience level of your staff. Participants are taught how to present leasing with confidence, optimizing the deal while maintaining customer satisfaction. Our Leasing Essentials class will teach you how to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC).

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


NetQuote and Residual Value Lease Guide (RVLG)

This course describes how to use Ally DASH to access the Residual Value Lease Guide to quickly obtain the current and accurate Residual Value for a vehicle. It also includes instructions on how to access NetQuote, set preferences and complete an accurate SmartLease payment quote including a SmartLease worksheet, as well as information about the reports available in NetQuote.


Selling Vehicle Essentials

Long-term success starts with mastering a unique style and approach. To create a five-star customer experience, we’ll hone sales skills — from the first meet-and-greet handshake all the way through write-up, closing and follow-up. We’ll introduce an 11-step method that integrates innovative selling techniques into your existing sales process and can help enhance the overall customer experience. This class is designed to help turn every sale into a long-term relationship that generates referrals.

This course isn’t currently available. To schedule this training at your dealership or a location near you, email us at allyacademy@ally.com


SmartLease

Ally's SmartLease Program can be an attractive option to many customers. By offering the potential advantages of a shorter term and lower payments, leasing appeals to a variety of customers. In this SmartLease module, you will learn about the features and benefits of SmartLease and the differences between retail and lease payments. Lease contract structures will also be explained.


SmartLease Contracting Job Aid

This job aid provides a detailed example of how to complete a SmartLease Contract. The job aid reviews how to complete a SmartLease Contract as well as where to locate additional resources to help you.

Testimonials

I would say that I expected quality training. I’m not sure I expected it to be the level of quality that we’ve received. So, the type of material that we went into, how it was explained, how it was delivered… it was really impactful stuff and very easy to understand.”

Marty Burke

Rossi Chevrolet Buick GMC

The single biggest contribution that Ally has made to our business probably comes down to profitability, but the single most impactful contribution that Ally has made to our business is training.”

Natasha del Barrio

Bert Ogden & Fiesta Auto Group

I would say that I expected quality training. I’m not sure I expected it to be the level of quality that we’ve received. So, the type of material that we went into, how it was explained, how it was delivered… it was really impactful stuff and very easy to understand.”

Marty Burke

Rossi Chevrolet Buick GMC

The single biggest contribution that Ally has made to our business probably comes down to profitability, but the single most impactful contribution that Ally has made to our business is training.”

Natasha del Barrio

Bert Ogden & Fiesta Auto Group

Contact us

If you have questions about training, need help registering or require assistance accessing or using Ally learning resources, email us at  allyacademy@ally.com

FAQs 

We have answers. 

Yes. We offer most courses conveniently online, 24/7 to accommodate your dealership's busy schedule.

Top Courses

We take care of your team training so you can take care of business.

Explore courses.

Browse our award-winning catalog of instructor-led classes (PDF) to learn more. Or, contact us to schedule a class at your dealership or any offsite location you choose.

We also offer on-demand training 24/7 online. Register now for immediate access to these complimentary courses, including our exclusive Ally ECOA Certification class.

We offer a full range of learning opportunities on a variety of subjects you can leverage to build or supplement your dealership’s in-house training, including:

F&I and Sales

  • Selling Vehicle Essentials
  • 2-Day In-Classroom Public F&I Seminar
  • 3-Day In-Dealership Exclusive Seminar

Management & Leadership

  • Managing Retail Operations (MRO)
  • Situational Leadership® II Experience
  • Expense Management
  • Used Vehicle Management

Fixed Operations

  • Warranty Consultation
  • Warranty Reimbursement Review
  • Managing Fixed Operations

Compliance and Risk Awareness

  • Fraud Awareness
  • Legal Awareness with ECOA Certification

Testimonials

We’re talking about investing in somebody, not just for a week of training, but for their career.”

John Lamkin, Director of Training

Hendrick Automotive Group

Even the veteran sales people said it was the best lease training they attended. It was fun and Sheree kept their attention and interest the entire time.”

Lou Roselli, Director of Training

WS Healy Chevrolet Buick

Ally training is an investment in our collective better futures.”

Rich Diver, President

Diver Chevrolet

"We’re talking about investing in somebody, not just for a week of training, but for their career.”

John Lamkin, Director of Training

Hendrick Automotive Group

"Even the veteran sales people said it was the best lease training they attended. It was fun and Sheree kept their attention and interest the entire time.”

Lou Roselli, Director of Training

WS Healy Chevrolet Buick

"Ally training is an investment in our collective better futures.”

Rich Diver, President

Diver Chevrolet

Celebrate With Us

Celebrate with us.

In 2019, Ally Academy earned the Best Learning Team award from the Brandon Hall Group for leveraging teamwork and collaboration to accomplish our workplace teaching goals. When we work together, we all win – and we’re proud to have the hardware to back it up. 

2019 Silver Excellence in Talent Management
Brandon Hall Group HCM Excellence Awards Bronze Excellence in Learning 2018
2018 Chief Learning Officer Learning in Practice Awards Winner

Discuss learnings on Facebook.

Discuss learnings on Facebook.

After you’ve taken a class, you can share feedback and best practices with your peers online. Join our Ally A-List Summit Facebook group for an insider’s perspective of our premiere dealer training event.

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