Help Center

VehicleOne® FAQs

  • What is VehicleOne®?

    VehicleOne provides coverage for most makes and models of used vehicles. Features include:

    • High maximum eligibility (up to 150,000 miles)
    • Flexible, modular coverage options
    • A great option for customers of both new and used vehicles
    • Optional add-ons available to enhance protection
    • Manufacturer’s powertrain warranty wrap and certified plan availability
  • What coverage levels are available with VehicleOne®?

    4 levels of coverage are available:

    • VehicleOne Premium® – coverage of virtually every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • VehicleOne Select® – coverage of 11 specific assemblies
    • VehicleOne Major® – coverage of 8 specific components
    • VehicleOne Basic® – coverage of 4 specific components
    VehicleOne also offers a number of add-on coverage options, such as coverage for wear and tear, seals and gaskets and luxury electronics. For specific coverage options and available add-on features, please contact us.
  • What are the benefits of VehicleOne® protection?

    Benefits include:

    • Training is available for dealership personnel
    • Plans can be presented to customers using Ally Mobile Menu – our premier web-based, DMS-integrated, menu selling system
    • Accounts receivable statements are available online 24 hours a day, 7 days a week
    • Our affiliate, Service Payment Plan (SPP), lets authorized GM dealerships offer their customers 12- 18- or 24-month payment terms with 0% financing
  • Where can my customers take their VehicleOne® covered vehicles for repairs?

    Your dealership is your customers’ best option for repairs. However, repairs can be made at any licensed repair facility anywhere in Canada or the United States. 

    Customers who are unable to contact their selling dealer for repairs are encouraged to call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am - 7 pm ET.

  • How do I start selling VehicleOne® or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.