Dealer Help Desk:

Lease-End Opportunities

Lease-End Opportunities

Steer customers back to your dealership.

Lease-End Opportunities

Steer customers back to your dealership.

To help dealers maximize lease-end prospects, we offer a broad range of products and services you can leverage to share information, promote your dealership and pursue repeat business.

Engagement

Beginning 180 days before their lease agreements expire, we send lessees a variety of scheduled reminders, return tips and other related communications. Our efforts supplement your opportunity to engage these customers with materials and offers to get them back on your lot.

Ally Dash offers a variety of resources to help you retain customers, including lead lists that detail:

  • When your lessee’s term will end
  • How much your lessee may owe in remaining payments if they terminate early
  • If your lessee’s vehicle has enough value to end their contract early without incurring an early end charge

Preparation

Dealer Checklist

To help simplify the return process for customers, encourage them to:

  • Familiarize themselves with their SmartLease agreement

  • Return all keys, remotes and other vehicle accessories

  • Confirm that the owner’s manual and other required documents are in the vehicle

Preparation

To help customers avoid lease-end surprises at your dealership, we offer:

 

  • Wear Square (PDF) to determine if any punctures, tears or other vehicle damage may result in excess wear charges
  • Dings and Dents brochure (PDF) with frequently asked questions and an excess wear table

Preparation

To help customers avoid lease-end surprises at your dealership, we offer:

 

  • Wear Square (PDF) to determine if any punctures, tears or other vehicle damage may result in excess wear charges
  • Dings and Dents brochure (PDF) with frequently asked questions and an excess wear table

Dealer Checklist

To help simplify the return process for customers, encourage them to:

  • Familiarize themselves with their SmartLease agreement

  • Return all keys, remotes and other vehicle accessories

  • Confirm that the owner’s manual and other required documents are in the vehicle

Return and Purchase

Our services are designed to make returning and purchasing a breeze.

Lease Return

When you return vehicles to us, we may offer them for sale through SmartAuction after a third-party inspection. They’ll remain on your lot until sold and picked up by the purchaser, or our transporter will take them away if unsold.

Purchase

You can purchase vehicles for your own inventory or for your lessee. Our new Ally Ride Return application will let you complete either transaction with ease. When purchasing for your lessee, you’ll simply have to provide the Dealer Confirmation of Vehicle Sale and the Bill of Sale as proof of resale.

Get Started

Launching in 2022, Ally Ride Return will let you get quotes, return, and purchase Ally-financed vehicles all in one convenient place. Until Ally Ride Return is available for your dealership, you can continue to use Ally Vehicle Return Manager to generate payoff quotes and return vehicles.


Ally Ride Return

Ally Ride Return

• Generate quotes for lease and retail accounts

• Ground off-lease vehicles

• Purchase vehicles for your inventory or customers using SmartCash

• Digitally submit all information and required documents

• Manage tasks at your dealership with varying access levels

• Streamline the process to make lease-end easier for you and your customers

To get access to Ally Ride Return, register through Ally Dash if you don’t already have an account. Or log in to Ally Dash to add Ally Ride Return through Applications and Reports under Edit Profile.

Ally Vehicle Return Manager

Ally Vehicle Return Manager

• Ground or purchase off-lease vehicles from your mobile device or desktop

• Easily obtain a variety of quotes, including payoff quotes

• Notify us when leased vehicles are purchased or returned

• Generate odometer statements for lessees to complete and sign

Review our Dealer Self-Registration Process Guide (PDF) and visit allyvehiclereturnmanager.com to register for access, or contact your Ally Account Executive for additional details.

To remit signed End of Lease Odometer Statements (PDF) and other associated documents to us offline, you can fax them to 1-877-290-9555

 

For additional assistance, call us at 1-877-290-9544

Get started

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