Help Center

SmartAuction® FAQs

  • What is SmartAuction?

    SmartAuction is an industry-leading Internet auction of wholesale vehicles for eligible dealers of all brands.

    Over 5 million vehicles have been sold on SmartAuction since 2000. SmartAuction gives dealers an exclusive "first look" at a virtual inventory of nearly all makes and models in a wide range of wholesale prices.

    SmartAuction offers eligible dealers the ability to:

    • Purchase in both closed and open sales
    • Search by used vehicle type, year, make, model and more
    • Make offers or ask questions on eligible vehicles
    • Find vehicles that qualify for the Ally Dealer Rewards Program
  • How do I sign up for SmartAuction?

    Find out how to apply for access by calling the SmartAuction Help Desk at 1-877-273-5572, Mon – Fri, 8 am – 7 pm ET.

  • How do I get help for SmartAuction?

    You can contact us online or call the SmartAuction Help Desk at 1-877-273-5572, Mon – Fri, 8 am – 7 pm ET for assistance with any questions or with a forgotten user ID or password.