Contact
Hard of hearing
For all account types
Auto financing
Chat
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Call
1-888-925-2559
Mon – Fri, 8 am - 11 pm ET
Sat, 9 am - 7 pm ET
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Outside the U.S.
American Suzuki Financial Services
1-888-895-7578
Chat: Log in to chat
National Auto Finance Company & Nuvell Credit Company
1-888-925-2559
Chat: Log in to chat
Report fraud
1-833-226-1520
Select option 1
Secure email
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Mail
Vehicle payments
Payment Processing Center
P.O. Box 71119
Charlotte, NC 28272-1119
Payment disputes, payments with restrictions or endorsements, or customer service correspondence
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
Fax
Bank
General
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Deposits
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)
It's faster to deposit checks and get documents to us online. You can log in to your account any time to access Ally eCheck Deposit℠ or send a secure message. For the best experience, use the Ally Mobile app.
Credit cards
As of 9/25/25, Ally Credit Cards are issued by Merrick Bank. Learn more
Mail
General
Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804
Payments
Ally Credit Card
P.O. Box 660371
Dallas, TX 75266-0371
Home loans
Call
Existing home loans and servicing
1-866-401-4742
Mon – Fri, 8:30 am - 8 pm ET
Saturday, 8:30 am - 1 pm ET
Report fraud
1-833-226-1520
Select option 4
Invest
Chat
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Call
1-855-880-2559
Mon – Fri, 7 am – 10 pm ET
Sat, 9:30 am – 6 pm ET
Chat: Log in to chat
Outside the U.S.
Report fraud
1-833-226-1520
Select option 3
Secure email
Log In to send a secure message.
Mail
Send check, forms and letters to
Ally Invest
P.O. Box 30248
Charlotte, NC 28230
Fraud hotlines
Report suspected fraud and online abuse
Call
General
Credit card
Manage privacy preferences
Control how your personal information is shared and manage how we market to you.
General
Online
Log in , go to Profile and Settings, select Profile and Settings in the menu, then Privacy Preferences.
Call
Credit card
Call
Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804
Dealer services
Corporate services
For middle market companies
Investor relations
Includes Demand Notes
Talent acquisition
For hiring related inquiries
Giving back
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Wallet Wise
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Media
Please don’t contact Ally media relations about questions you have with your account. The Ally media relations team doesn't have access to personal account information and aren't authorized to help with account questions.