Help Center

ComTRAC FAQs

  • What’s the difference between an open-end and closed-end lease?

    An open-end lease gives businesses more control of leasing terms and mileage, while holding the business liable for the vehicle’s depreciation. With an open-end lease, the final lease payment is not established up front – rather, the lessee pays the difference between the vehicle’s residual value stated in the leasing agreement and the net sale price at lease end.

    On the other hand, a closed-end lease has a fixed term and mileage limit, so lease-end costs are more predictable.

  • What are the eligibility requirements for an open-end ComTRAC lease?

    The following vehicles are eligible:

    • New and used passenger vehicles of any make and model
    • Light- and medium-duty trucks
    • Vehicles that are used for business more than 50% of the time
  • What are a customer's options at the end of a ComTRAC lease?

    The customer can:

    • Purchase the vehicle by paying the residual value plus any unpaid payments and charges. Financing may be available with Ally.
    • Trade in the vehicle to a dealer and have the dealer pay the amount due.
    • Return the vehicle to Ally for remarketing. The customer will incur a disposal fee of $250 for a light-duty vehicle or $500 for a medium-duty vehicle. If the net sale proceeds are less than the residual value plus unpaid payments and charges, the customer is responsible for the difference.

    For additional details, call your local Ally Commercial Product Specialist at 1-800-471-4622, Monday - Friday, 8:30 am - 8:30 pm ET.

  • What vehicles are eligible for the ComTRAC Open-End Commercial Lease program?

    New and used passenger vehicles and light- and medium-duty trucks, including most up-fits.

  • Is GAP coverage available for a ComTRAC Open-End Commercial Lease?

    At this time, we do not offer GAP coverage for vehicles leased with ComTRAC.

  • Can I make modifications to a vehicle with an open-end ComTRAC lease?

    Yes. Most up-fitted vehicles are eligible for ComTRAC leases. We also provide up-fit financing for up to 100% of the cost.

  • Are there tools available for working with ComTRAC lease quotes and contracts?

    Yes. To obtain a ComTRAC estimate, access our ComTRAC Quick Quote Tool.

    To get complete quotes and generate ComTRAC contracts, access the ComTRAC Quote and Document Generator by logging in to the Dealer Portal.

    For additional tools and resources, please see the Business Finance and Lease Quick Links document.

  • Who do I contact with questions about the ComTRAC lease program?

    Call your local Ally Commercial Product Specialist at 1-800-471-4622, Monday - Friday, 8:30 am - 8:30 pm ET.